We have used Sheinman Opticians over many years and are always amazed at how the staff manage to make what could be rather a chore; eye care and choosing frames, into a calm and enjoyable experience.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
If possible we always have your lovely young man serve us. His knowledge is excellent and he always comes up with best solutions regarding new and existing specs. He manages to take our increasing a... See more
Company replied
Always a good experience visiting Sheinman Opticians.Whatever the reason. All staff are friendly and welcoming. You know your eye test will be accurate as so much care is taken. Choosing new gla... See more
Company replied
Martin aways gives first class service when I attend an appointment. Nothing is too much trouble. He always chooses the best frame for my features. He knows I prefer something a little different. H... See more
Company replied
Company details
About Sheinman Opticians
Written by the company
At Sheinman we have been helping people care for their vision since 1915. As an independent opticians, we pride ourselves on combining over a century of experience with the latest advancements in eye care technology to deliver a truly personal service.
Whether you're visiting us for an eye examination, contact lenses, new glasses, or hearing care, our experienced team is here to provide expert advice tailored to your individual needs. We take the time to understand your lifestyle, preferences, and requirements, helping you make informed decisions about your eye and hearing health.
We believe that choosing eyewear should be an enjoyable experience. That's why we offer a carefully curated selection of frames, alongside professional guidance to help you find eyewear and lenses that suit both your vision and personal style.
Our commitment to customer care extends beyond our practice. Through our online store, you can browse and purchase selected products at your convenience. Visit our online store to take a look!
At Sheinman, we're dedicated to delivering exceptional care, expert advice, and outstanding customer service. Don't just take our word for it—read our reviews to discover why generations of families have trusted us with their eye care.
Whether you're visiting us for an eye examination, contact lenses, new glasses, or hearing care, our experienced team is here to provide expert advice tailored to your individual needs. We take the time to understand your lifestyle, preferences, and requirements, helping you make informed decisions about your eye and hearing health.
We believe that choosing eyewear should be an enjoyable experience. That's why we offer a carefully curated selection of frames, alongside professional guidance to help you find eyewear and lenses that suit both your vision and personal style.
Our commitment to customer care extends beyond our practice. Through our online store, you can browse and purchase selected products at your convenience. Visit our online store to take a look!
At Sheinman, we're dedicated to delivering exceptional care, expert advice, and outstanding customer service. Don't just take our word for it—read our reviews to discover why generations of families have trusted us with their eye care.
Contact info
Abington Street 106-110, NN1 2BP, Northampton, United Kingdom
- 01604 626161
- eyecare@sheinman.com
- www.sheinman.com
4.9
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing Customer Service
We have used Sheinman Opticians over many years and are always amazed at how the staff manage to make what could be rather a chore; eye care and choosing frames, into a calm and enjoyable experience. We have young children and they also enjoy a visit to Sheinmans, they enjoy the games on the ipads, and on our most recent visit were given a lindt chocolate. Thank you for all your hard work.
28 August 2026
Unprompted review
Reply from Sheinman Opticians
Hi Adrian,
Thank you so much for such a lovely review. We’re delighted that we’ve been able to make your visits a calm and enjoyable experience for the whole family, and it’s wonderful to hear that your children enjoy coming to Sheinman’s too! We’re glad the iPads and the occasional treat help make their visits special. Thank you for your kind words and for choosing us over the years - we really appreciate your continued support.
Best regards,
Sheinman Opticians
The best customer experience.
The best customer experience.
Ladies and gentlemen of Sheinmans really know how to treat customers.
This is old school customer service at its best, people to talk to, help you choose the best product and if anything happens, they are amazing at sorting it out.
Thank you Sheinmans, a cherished Northampton Institution.
11 August 2026
Reply from Sheinman Opticians
Hi Leigh,
Thank you so much for such a wonderful review and for your incredibly kind words. We’re delighted that you value the personal service we provide, and it means a great deal to us to be described as a cherished Northampton institution!
We look forward to welcoming you back.
Best regards,
Sheinman Opticians
The service, knowledge of staff & quality of products are great
The service, knowledge of staff & quality of products are great. The time slots allocated to each client ensures quality & time is focused on their needs.
From the receptionists, dispensing opticians to the Optometrists all provided aprofessional service.
19 August 2026
Unprompted review
Reply from Sheinman Opticians
Hi,
Thank you for your lovely review. We’re so pleased you were happy with the service you received from the whole team and that you appreciated the time and care we take with each appointment.
We look forward to welcoming you back soon.
Best regards,
Sheinman Opticians
Staff very helpful but let down by…
Staff very helpful but let down by suppliers.The glasses arrived but there was something wrong with them and they had to be returned to Italy I believe.I'm still waiting. But as I said the staff are very helpful
11 August 2026
Reply from Sheinman Opticians
Hi Mr Elliot,
Thank you for taking the time to leave a review. We’re really pleased to hear that you found our staff helpful, although we’re sorry that you’ve experienced a delay with your glasses.
Unfortunately, there was an issue with the glasses when they arrived which meant they had to be returned to the manufacturer for correction. We carry out stringent checks on all glasses when they arrive at the practice to ensure they meet our quality standards, and on this occasion the issue was identified during these checks before we were able to dispense them to you.
We completely understand how frustrating it is to have to wait longer than expected, and we’re sorry for the inconvenience this has caused. We’re doing everything we can to get your glasses back to you as soon as possible, and we really appreciate your patience and understanding.
Best regards,
Sheinman Opticians
Reply from Sheinman Opticians
Hi Mike,
Thank you for taking the time to leave us a review and for giving us 4 stars.
We're sorry to hear that there was a longer wait than expected when collecting your new glasses. We understand that your time is valuable, and we appreciate your patience.
When collecting new spectacles, we like to ensure that they are fitted correctly and that any necessary adjustments are made to provide the best possible comfort and vision. However, we recognise that waiting times can occasionally be longer than we'd like.
Thank you for your feedback, and we hope you are pleased with your new glasses. If there is anything further we can help with, please don't hesitate to get in touch.
Best regards
Sheinman Opticians
Superlative swimming goggles
Superlative swimming goggles. Who knew such things existed?
Thankyou
6 August 2026
Reply from Sheinman Opticians
Hi Janet,
Thank you for your fantastic review! We’re delighted you discovered our swimming goggles and are so pleased you’re enjoying them.
Best regards,
Sheinman Opticians
Love my rose purple tinted glasses
Love my rose purple tinted glasses, really helping with visual stimulation at work. Staff are always accommodating and a sensory friendly environment for me as always.
11 August 2026
Reply from Sheinman Opticians
Hi Craig,
Thank you for taking the time to leave us a 5* review. We’re so pleased to hear that your rose purple tinted glasses are helping at work and that you continue to find our environment comfortable and sensory-friendly. It’s always a pleasure to look after you.
We look forward to welcoming you back soon.
Best regards,
Sheinman Opticians
Excellent staff
Excellent staff, knowledgeable, patient and kind. Service very very good.
11 August 2026
Reply from Sheinman Opticians
Hi Jane,
Thank you for your kind words. We’re delighted you found the team knowledgeable, patient and kind, and that you were so pleased with the service you received.
Best regards,
Sheinman Opticians
Bit pricy but good quality
Bit pricy but you get what you pay for - quality product, good customer service and excellent care.
11 August 2026
Reply from Sheinman Opticians
Hi John,
Thank you for your honest and kind review. We’re pleased you feel the quality of our products, customer service and care reflect the value we aim to provide.
We look forward to welcoming you back in the future.
Best regards,
Sheinman Opticians
Simply the best
I have dealt with Sheinman's for over 30years and have a 200 mile round trip to get there, need i say anymore.
11 August 2026
Reply from Sheinman Opticians
Hi Nick,
Thank you for such a wonderful review and for choosing us for over 30 years! A 200-mile round trip is certainly dedication, and we’re incredibly grateful for your continued trust and loyalty. We look forward to seeing you for many more years to come.
Best regards,
Sheinman Opticians
Helpful, knowledgeable professionals
Really friendly staff, knowledgeable professionals and always helpful when picking out new glasses. Wouldn’t go anywhere else
11 August 2026
Reply from Sheinman Opticians
Hi Tom,
Thank you for your 5* review. We’re so pleased you find the team friendly, knowledgeable and helpful, and it means a lot to know you wouldn’t go anywhere else!
We look forward to seeing you again soon.
Best regards,
Sheinman Opticians
Excellent service
11 August 2026
Reply from Sheinman Opticians
Hi Nigel,
Thank you for your 5-star review! We’re so pleased you had an excellent experience and really appreciate you taking the time to share it.
Best regards,
Sheinman Opticians
It’s always a pleasure visiting…
It’s always a pleasure visiting Sheinman’s. The staff are polite, friendly, and very knowledgeable. The service is always excellent.
11 August 2026
Reply from Sheinman Opticians
Hi David,
Thank you for your lovely review. We’re delighted that you always find the team friendly, polite and knowledgeable. It’s a pleasure to look after you and we really appreciate your continued support.
Best regards,
Sheinman Opticians
Staff are always very helpful
Staff are always very helpful, polite and informative.
They make one feel relaxed throughout the examinations and whilst choosing spectacles giving honest advice when needed.
11 August 2026
Reply from Sheinman Opticians
Hi Kathleen,
Thank you for taking the time to leave us a review. We’re so pleased you feel relaxed and well looked after throughout your visits, and that you value the honest advice and support from our team.
We look forward to welcoming you back soon.
Best regards,
Sheinman Opticians
Always great quality and service.
11 August 2026
Reply from Sheinman Opticians
Hi Pete,
Thank you for your continued support and lovely review. We’re delighted you’re always happy with the quality and service you receive from us.
Best regards,
Sheinman Opticians
From the friend receptionist
From the friend receptionist, to the dispensing person nothing was to much trouble
11 August 2026
Reply from Sheinman Opticians
Hi Peter,
Thank you for your lovely review. We’re so pleased you found the whole team friendly and helpful, and that nothing was too much trouble during your visit.
Best regards,
Sheinman Opticians
Friendly and reliable opticians.
I have been going to sheinman‘s for years with my mother we have always been very happy with there care and support and very good with their after-care.
11 August 2026
Reply from Sheinman Opticians
Hi Christina,
Thank you for your kind review and for choosing Sheinman’s for so many years. We’re delighted that you and your mother have always felt well cared for and supported, including with our aftercare service. We really appreciate your continued trust.
Best regards,
Sheinman Opticians
Good Experience.Excellent staff from…
Good Experience.Excellent staff from Start to finish.Would not go anywhere else.
11 August 2026
Reply from Sheinman Opticians
Hi Mr Lidgett,
Thank you for leaving us a 5* review. We’re delighted you had such a positive experience from start to finish and that our team looked after you so well.
We look forward to welcoming you back soon.
Best regards,
Sheinman Opticians
True professionals
Always a good experience visiting Sheinman Opticians.Whatever the reason.
All staff are friendly and welcoming.
You know your eye test will be accurate as
so much care is taken.
Choosing new glasses is not a rushed experience.Only helpful.
That is why I have been a satisfied customer
for many years.
11 August 2026
Reply from Sheinman Opticians
Hi Jennifer,
Thank you for such a lovely and detailed review. We’re delighted that you continue to enjoy visiting us and appreciate the care we take with your eye examinations and when choosing new glasses. Thank you for your many years of loyalty!
Best regards,
Sheinman Opticians
I was very pleased with the helpful and…
I was very pleased with the helpful and efficient way my appointment was dealt with.
11 August 2026
Reply from Sheinman Opticians
Hi Michael,
Thank you for your kind review and 5* rating. We’re pleased to hear that your appointment was handled in a helpful and efficient manner and that you had a positive experience with us.
We look forward to welcoming you back soon.
Best regards,
Sheinman Opticians
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.