Sheinman Opticians Reviews 

3,583
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 301 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional professionalism and friendliness of the staff, noting that eye examinations and frame fittings are conducted with great care and attention to detail. Many visitors also mention the extensive range of stylish frames available and the valuable guidance received when choosing products that suit individual preferences. Some reviewers were not happy with occasional service shortcomings, mentioning delays caused by suppliers, communication gaps during order collection, or difficulties with minor repairs. Despite these isolated negative experiences, the vast majority of consumers remain thoroughly satisfied with the high quality of care and support.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are exceptionally welcoming,... See more

Service

Customers consistently note positive experiences with service, highlighting highly professional, friendly,... See more

Product

Customers had positive experiences with product, often highlighting the lovely choice of frames and excellent... See more

Customer service

Reviewers highlight high satisfaction with the exceptional customer service, praising the kind, attentive... See more

Quality

Reviewers express strong satisfaction regarding quality, highlighting that every pair of glasses is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Sheinman Opticians over many years and are always amazed at how the staff manage to make what could be rather a chore; eye care and choosing frames, into a calm and enjoyable experience.... See more

Company replied

Rated 5 out of 5 stars

If possible we always have your lovely young man serve us. His knowledge is excellent and he always comes up with best solutions regarding new and existing specs. He manages to take our increasing a... See more

Company replied

Rated 5 out of 5 stars

Always a good experience visiting Sheinman Opticians.Whatever the reason. All staff are friendly and welcoming. You know your eye test will be accurate as so much care is taken. Choosing new gla... See more

Company replied

Rated 5 out of 5 stars

Martin aways gives first class service when I attend an appointment. Nothing is too much trouble. He always chooses the best frame for my features. He knows I prefer something a little different. H... See more

Company replied


Company details

  1. Eye Care Clinic
  2. also in
  3. Audiologist
  4. Contact lenses supplier
  5. Glasses store
  6. Hearing Aid Shop
  7. Optician

About Sheinman Opticians

Written by the company

At Sheinman we have been helping people care for their vision since 1915. As an independent opticians, we pride ourselves on combining over a century of experience with the latest advancements in eye care technology to deliver a truly personal service.

Whether you're visiting us for an eye examination, contact lenses, new glasses, or hearing care, our experienced team is here to provide expert advice tailored to your individual needs. We take the time to understand your lifestyle, preferences, and requirements, helping you make informed decisions about your eye and hearing health.

We believe that choosing eyewear should be an enjoyable experience. That's why we offer a carefully curated selection of frames, alongside professional guidance to help you find eyewear and lenses that suit both your vision and personal style.

Our commitment to customer care extends beyond our practice. Through our online store, you can browse and purchase selected products at your convenience. Visit our online store to take a look!

At Sheinman, we're dedicated to delivering exceptional care, expert advice, and outstanding customer service. Don't just take our word for it—read our reviews to discover why generations of families have trusted us with their eye care.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

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4.9

All reviews

(3,583)

272 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A good experience

Very thorough tests with everything explained.
Love the frames and the fitting was spot on and still fit perfectly

11 June 2026
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi Margaret,

Thank you for your lovely review. We’re delighted you found your tests thorough and that everything was clearly explained. We’re also so pleased you love your new frames and that the fitting is still spot on!

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Sheinmans is a great opticians (and…

Sheinmans is a great opticians (and audiology). I have been a regular visitor for 50 years and without fail over that long time have been treated with kindness, respect and great skill. Choices are wide to suit all purses and guidance excellent, and their aftersales service impeccable.

9 July 2026
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Reply from Sheinman Opticians

Hi Linda,

Thank you so much for such a wonderful review and for choosing Sheinman’s for an incredible 50 years! We’re incredibly grateful for your loyalty and trust over the years, and it means a great deal to know you’ve consistently felt well cared for. We look forward to continuing to look after you.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

I highly recommend this optician for…Professionalism, service and aftercare

I highly recommend this optician for their exceptional professionalism and service. They offer an excellent range of frames to suit all styles, and the pricing is completely justified by the outstanding quality. Every pair of glasses I have received from them has been absolutely perfect. What sets them apart is their excellent aftercare service; they truly look after you even after your purchase. A fantastic team that I trust completely

20 June 2026
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Reply from Sheinman Opticians

Hi Helen,

Thank you for your fantastic review and for your wonderful recommendation. We’re delighted you’re so pleased with the quality of our products and the service you receive, particularly our aftercare. It means a great deal to know you have such confidence in our team.

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Been using Sheinmans for over 30 years…

Been using Sheinmans for over 30 years and have always had excellent service from the the optician, the fitters and most certainly the reception staff, who I find most helpful on and off the phone.
Excellent premises with the offer of refreshments.

9 July 2026
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Reply from Sheinman Opticians

Hi William,

Thank you for taking the time to leave us a review and for trusting us with your eye care for over 30 years. We’re delighted you’ve always found our team helpful and our service consistently excellent. We’re also pleased you enjoy the refreshments when you visit!

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Friendly and helpful staff always…

Friendly and helpful staff always pleasant and good at their job

9 July 2026
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Reply from Sheinman Opticians

Hi Michael,

Thank you for your kind review. We’re so pleased you find our team friendly, helpful and professional, and we really appreciate you taking the time to share your experience.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi,

Thank you for your 5* review. We’re delighted you were pleased with the professional service you received.

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Always a great experience with…

Always a great experience with Sheinmans. Professional, caring, diligent, experienced. The best experience of any local optometrist.

9 July 2026
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Reply from Sheinman Opticians

Hi Tim,

Thank you for such a lovely review. We’re delighted you consistently find your experiences with us professional, caring and thorough. It means a great deal to be considered the best local optometrist!

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Very caring thoughtful and excellent…

Very caring thoughtful and excellent service by both opticians and all staff.

9 July 2026
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Reply from Sheinman Opticians

Hi Chris,

Thank you for leaving us a 5* review. We’re delighted you felt so well cared for by our opticians and the wider team. Providing excellent, personal service is very important to us.

We look forward to seeing you again soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

My expectations are always exceeded…

My expectations are always exceeded every time I visit Sheinman Opticians. Carl has been looking after me for the past three years, but I have also had dealings with Alex and other members of the team.
Everyone is extremely knowledgeable, courteous, friendly and professional.The team go above and beyond to provide outstanding service.
Their expert advice is always at hand, giving you complete confidence in your choices.
I would highly recommend Sheinman Opticians.
Armando Cioffi

9 July 2026
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Reply from Sheinman Opticians

Hi Armando,

Thank you so much for your wonderful review and recommendation. We’re delighted that you continue to have such positive experiences with Carl, Alex and the wider team. It’s fantastic to hear that you value the knowledge and advice we provide and feel confident in your choices.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

From the eye test to the…

From the eye test to the choosing/collection of our glasses the service we received was excellent. The staff were professional and polite as always

9 July 2026
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Reply from Sheinman Opticians

Hi Lisa,

Thank you for your lovely review. We’re delighted you received excellent service throughout your visit, from your eye test through to choosing and collecting your glasses. We really appreciate your continued support.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Hearing Test

I had a hearing test and the Audiologist was very professional and explained everything to me in detail in a friendly manner. I am very happy with the service I received.

6 July 2026
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Reply from Sheinman Opticians

Hi Judy,

Thank you for your kind review. We’re thrilled to hear you were so pleased with your hearing test and found the Audiologist professional, friendly and thorough in explaining everything to you.

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Always wonderful service …

Always wonderful service from eye tests to aftercare. Superb range of frames.

9 June 2026
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Reply from Sheinman Opticians

Hi Linda,

Thank you for your lovely review. We’re delighted you continue to enjoy wonderful service from your eye tests through to aftercare, and that you’re happy with our range of frames.

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Attentive efficient customer service…

Attentive efficient customer service as always.

9 July 2026
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Reply from Sheinman Opticians

Hi Mark,

Thank you for leaving us a 5* review. We’re pleased you continue to receive attentive and efficient service from our team.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Great service as always very happy with…

Great service as always very happy with my new lenses

9 July 2026
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Reply from Sheinman Opticians

Hi Karl,

Thank you for taking the time to leave us a review. We’re delighted you’re so happy with your new lenses and, as always, with the service you received.

Best regards,
Sheinman Opticians

Rated 4 out of 5 stars

Great service always

Great service always. Just quite expensive. Always feel the eye test is very thorough and lots of time given to choosing lenses and frames.Very helpful pleasant staff.

9 July 2026
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Reply from Sheinman Opticians

Hi Rob,

Thank you for your honest and kind review. We’re delighted you appreciate the thoroughness of our eye tests and the time our team takes to help you choose the right frames and lenses. We’re pleased you continue to find everyone helpful and pleasant.

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Best opticians in Northampton

The service you receive is 100% the staff are fantastic

9 July 2026
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Reply from Sheinman Opticians

Hi Mark,

Thank you for your fantastic review! We’re delighted you feel the service you receive is 100% and that you think so highly of our team. Your kind words mean a great deal to us.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Always friendly staff and very…

Always friendly staff and very knowledgeable

9 July 2026
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi Ian,

Thank you for leaving us a review. We’re delighted you continue to find our team friendly and knowledgeable.

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi Bailey,

Thank you for your 5* review! We’re delighted you continue to receive top-class service from the team and we really appreciate your support.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Replacement lenses in my own frames

Replacement lenses in my own frames, only took an hour. Coffee made for me while I waited. Excellent service all round. Staff and service always a cut above the norm which is why I have been coming here for nigh on 30 years!

9 July 2026
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi Paul,

Thank you for such a fantastic review and for choosing Sheinman’s for nearly 30 years! We’re delighted we could have your lenses ready so quickly and that you enjoyed a coffee while you waited. Your continued loyalty means a great deal to us.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Professional and friendly staff

Professional and friendly staff

11 June 2026
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi Karen,

Thank you for taking the time to leave us a review. We’re delighted you found our team professional and friendly and we really appreciate your 5* rating.

Best regards,
Sheinman Opticians

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