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Shiply Reviews 71,861

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TrustScore 5 out of 5

4.8

Delivery Company
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Review summary

Created with AI, based on recent reviews

Evaluating 5,491 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, praising the staff for their professionalism, friendliness, and clear communication throughout the process. Many appreciate the efficiency of the delivery service, noting that items were collected and delivered on time and with great care, often at reasonable prices. The user experience is consistently described as easy and straightforward, with people finding the platform effective for getting multiple quotes quickly and connecting with reliable transporters. However, some customers also noted issues with unexpected charges, particularly an automatic 'Protection Plan' fee that created pressure to proceed with bookings. A few other people also felt that communication from the company itself could be challenging, and some experienced difficulties with certain transporters, including damaged goods or unfulfilled promises.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting excellent communication,... See more

Delivery service

Users describe positive interactions with delivery services, often highlighting stress-free shipping and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their excellent communication,... See more

Price

Reviewers highlight positive aspects of price, often finding competitive and reasonable quotes for various... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing it as easy to use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently moved from Essex to Conwy ( Wales). The moving team were fantastic. All my goods, including fragile air conditioning unit, arrived perfectly. The delivery guys were great and the off... See more

Rated 5 out of 5 stars

Ordinarily use sellers service. Shiply got me better reprice. Easy process. Hassle free and delivered quickly. I’m sold on shoot from now on!!Absolutely recommended !!!!

Rated 5 out of 5 stars

Have used the intermediary Shipley services for many collection & deliveries. They always use the most trusted of courier firms and if there is an issue step in swiftly to resolve it. So, a most trust... See more

Rated 5 out of 5 stars

The service form Gareth was top class, highly recommended, kept in touch throughout the process, and took his time loading and unloading. Superb job thank you.

Company details

  1. Delivery Company

Written by the company

Get multiple quotes from couriers & transport firms already making similar trips. Free Service, Save Time & Money - Courier Quotes Online.

Contact info

4.8

Excellent

TrustScore 5 out of 5

72k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Recovery

Found only thought nothing of it but outstanding service from recovery driver no issues would use again

14 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Great Platform & Ease Of Use, Got My Car Delivered So Easily, The Company That Collected My Car & Delivered Was Amazing, Great Communication & Good Price Wise, Used This Site A Good Few Times Now & Will Use Again

10 June 2026
Unprompted review
Rated 1 out of 5 stars

Trying to get motorbike moved 40 miles…

Trying to get motorbike moved 40 miles across London. I got quotes from 3 'Specialist' motorbike transporter companies, all 3 just stopped communicating when I asked for the pick and delivery to be done over a weekend.
They send a quote, ask when I want it done, then nothing more.
Useless crap delivery cowboys. If they only work Monday to Friday, how the hell do they get any work, as most people want bikes moved at the weekend when they are at home.
A complete waste of my time and effort dealing with idiot 'white van' men.

12 June 2026
Unprompted review
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Reply from Shiply

Hi Department,

Thank you for sharing your experience with us. We understand how frustrating it can be when communication breaks down during such important arrangements. We appreciate your feedback and are committed to improving our service to ensure better communication and availability in the future.

If you would like further assistance or support, please feel free to contact us at support@shiply.com.

Kind regards,
Anne

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