Shire Leasing Reviews 

517
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and account managers for being exceptionally helpful, professional, and thorough throughout the entire financing process. Many consumers highlight that the service is seamless, highly transparent, and completely stress-free, making business funding and asset leasing very straightforward from start to finish. However, some people mentioned experiencing frustrating communication problems, unresponsiveness, and difficulties getting timely answers from the support team. Some reviewers were also dissatisfied with dismissive customer support, pointing out that important requests were ignored or handled poorly when trying to resolve serious concerns.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that employees are consistently helpful, quick, and a... See more

Service

Consumers find service to be positive, highlighting a smooth, fast turnaround and consistent, reliable... See more

Customer service

People report positive experiences with customer service, highlighting smooth processes, reliable support,... See more

User experience

Reviewers highlight positive aspects of user experience, expressing immense satisfaction with the seamless... See more

Response time

Clients share positive opinions on response time, frequently praising the speed of service and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Shire for decades. Always efficient, always friendly and understanding and more often than not, the most competitive rates. When their trusted point of contact changes, the new person has al... See more

Rated 5 out of 5 stars

We have used shire leasing for a number of years now, Amanda is my point of contact she never fails to achieve what our company needs. It is a quick seamless experience, Amanda's way of approaching us... See more

Company replied

Rated 5 out of 5 stars

Charlie Craddock & Lauren Berwick were extremely helpful and secured the funding we needed in a very timely manner and kept us updated through the whole process which didn’t take long at all. Would... See more

Company replied

Rated 5 out of 5 stars

I have been dealing with Shire Leasing for many years. The company and the people are very efficient k the business of the client , Follow up and make things happen, paper work great, prompt in deali... See more

Company replied


Company details

  1. Alternative Financial Services
  2. also in
  3. Business-to-Business service
  4. Car finance and loan company
  5. Finance broker
  6. Financial Institution
  7. Non-bank financial service

Written by the company

Shire Leasing offer asset finance and lease solutions to UK businesses and also work with equipment suppliers to help offer finance to their B2B customers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

517 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(517)

107 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very responsive and quick turn around

Very responsive and quick turn around. Competitive rates. I would definitely use Shire again. Excellent back up service.

25 November 2024
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear John

Thank you for your review

Rated 5 out of 5 stars

Great Company to Deal With

I have been dealing with Shire Leasing for many years. The company and the people are very efficient k the business of the client , Follow up and make things happen, paper work great, prompt in dealings.
Richard Kirk in the Dept is brilliant. Have dealt with him on numerous occasions.

24 November 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear M Singh

Thank you for your review and we have forwarded your comments over to your account manager

Rated 5 out of 5 stars

Richard Kirk has always been a pleasure…

Richard Kirk has always been a pleasure to talk to, he's super respectful of your time and he genuinely wants to support and help your business grow. Would highly recommend.

24 November 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Cem

Thank you for your review and we have forwarded your comments over to your account manager

Rated 5 out of 5 stars

Very pleased with service

First time I have used this Company after being well recommended by a colleague.

Good price, excellent communication, everything happened as & when it should.

I will use again

13 November 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Steve

Thank you for your review

Rated 5 out of 5 stars

Professional and friendly company

My Buisness has used Shire Leasing to fund a coffee machine, they have been a great company to work with. professional, non pushy and overall I have had a great experience with them and would recommend to anyone wanting to use them for a future lease.

7 November 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Sir or Madam

Thank you for your review and we look forward to working with you

Rated 5 out of 5 stars

Everything was easy, efficient, finance deal to my liking

Amanda dealt with my requirements and compared finance with another company. I was very happy to proceed - everything was easy, efficient, finance deal to my liking and i was impressed with the speed and communication.

31 October 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Charlie

Thank you for your review and we will forward your kind words on to your account manager

Rated 5 out of 5 stars

Leases sorted with Liam Southall

Worked with Liam Southall, to sort out some leases for some equipment we required. The process to get everything sorted was very simple, every part of process ran smoothly. good communication.

6 October 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Richard

Thank you for your review and we will forward your kind words on to your account manager

Rated 5 out of 5 stars

Brilliant service Ben hardman is very…

Brilliant service Ben hardman is very good to deal with, easy and efficient great company 👌🏻

28 October 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Michelle

Thank you for your review and we will forward your kind words on to Ben

Rated 5 out of 5 stars

Great service

Great service, nice staff and you feel well looked after… Benjamin Hardman looks after me and is always there when I need…
Thanks Ben!

30 October 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Tom

Thank you for your review and we will forward your kind words on to Ben

Rated 4 out of 5 stars

Company Cashflow

As a company, we've turned to Shire multiple times over the years for their lease and loan facilities, and they've become an integral part of our financial strategy. Amanda Brookstein is our go-to contact, and she's consistently helpful, professional, and genuinely supportive of our needs. She takes the time to understand our business objectives and works diligently to find solutions that align with our goals. She responds quickly to all our inquiries—often within hours—and has never let us down, even when we've had tight deadlines or complex requests. Her dedication and reliability are the main reasons we'll keep choosing Shire as our preferred source for future funding.

29 October 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Richard

Thank you for your review and we will forward your kind words on to your account manager

Rated 5 out of 5 stars

I have had a long term relationship with Shire…

I have had a long term relationship with Shire and have used them many times.In this instance it was Samantha Goode that helped us but our main contact has been Kate Tromans who also has always been a true professional

27 October 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Sir/Madam

Thank you for your 5* review and we will inform your account manager of your kind words

Rated 1 out of 5 stars

Do not use this company they will keep…do

Do not use this company they will keep you in a leasing agreement even if no goods being delivered and you don’t receive anything

We signed a day before and made it explicitly clear needed items delivered that week, they are aware the company cannot deliver the goods and a day later we are entitled to cancel and they just take a backseat and say it’s between you and the supplier

Not sure how they are regulated but it’s not legal to do this will proceed legally

If you think you’ll be protected and this is a reputable company you won’t be

27 October 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Kiana

Thank you for your review and we are sorry to hear that you have been unhappy with our servlce.

We have also received your email and we will be investigating your concerns, however if you require any further assistance please contact our Customer Service team on 01827 300341 or email customerservices@shireleasing.co.uk

Rated 5 out of 5 stars

Huge thanks to Ben and Liam at Shire…

Huge thanks to Ben and Liam at Shire Leasing. They took the time to understand our business and cash-flow needs, laid out the options clearly, and moved quickly from quote to approval. Communication was spot on (no chasing), paperwork was straightforward, For a growing multi-site retail operation, that level of service makes a real difference. Highly recommended.

20 October 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Sajkumar

Thank you for your 5* review and we will inform your account manager of your kind words

Rated 5 out of 5 stars

Quality of Staff

Benjamin Hardman has always been polite and most helpful in all respects
in my dealings with Shire Leasing .

20 October 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Roy

Thank you for your 5* review and we will inform your account manager of your kind words

Rated 5 out of 5 stars

I have dealt with Benjamin Hardman and…

I have dealt with Benjamin Hardman and he has always been professional and helpful

22 October 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Rose

Thank you for your 5* review and we will inform your account manager of your kind words

Rated 2 out of 5 stars

Poor treatment

I have been using Shire leasing for nearly 10 years, in that time I have never missed a payment, always looked after the equipment provided, and felt I have a good relationship with them. This week due to a large bill I missed my payment to them and was immediately met with hostility and and passive aggressive phone call from Stuart Childs of their collections department, demanding payment before the 5 working day window.

Clearly loyalty doesn't mean anything anymore.

I have given 2 stars for the previous good service I have received but I am a bit disillusioned about whether to continue or not.

If this is how they treat their longstanding customers I advise anyone new to think ahead before using this company.

17 October 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Edward

We are sorry to hear that you have been unhappy with your most recent communications with ourselves.

We strive to provide an honest and professional service at all times.

Please can we request that you contact our Customer Service team directly on 01827 300341 or customerservices@shireleasing.co.uk so that we can discuss this further.

Rated 5 out of 5 stars

I found Shire Leasing proactive helpful…

I found Shire Leasing proactive helpful and were always there if I needed them to look at options for any New equipment I may be looking at.

Accounts were excellent no issues with them

My account manager Ben always on her to be helpful and assist in anyway he could

Well done

16 October 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Tim

Thank you for your review and we will pass on your kind words to your account manager

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