Shoes International Reviews 

733
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

My daughter wanted the black patent doc martin lyric flatform style shoes for school, but we couldn't find them in the shops in a size 5. We stumbled upon shoes international while searching online... See more

Rated 4 out of 5 stars

As the shoes I ordered were not available I telephone the helpline, the lady I spoke to offered me an alternative colour, which I excepted. Also the half sizes make all the difference as I have an inb... See more

Rated 5 out of 5 stars

Shoes International have always been most helpful with any queries and promptly respond to ensure customer satisfaction. Have searched all over but Shoes International still maintain best value fo... See more

Rated 5 out of 5 stars

I've bought several pairs of Waldlaufer shoes from Shoes International. All have been at a good price, packaged well and delivered very quickly. Will definitely buy from this company again. Also if... See more

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4.8

Excellent

TrustScore 5 out of 5

733 reviews

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4.8

All reviews

(733)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous

I bought a pair of Doc Martens sandels for work, they were cheaper than anywhere else I'd seen and they were available in my size. They are very comfortable, I walk a lot of hospital miles every night and have had no problems with aching feet, blisters etc.
Delivery was quick, no problems. Would recommend this site.

28 August 2013
Unprompted review
Rated 5 out of 5 stars

Excellent customer service, fast delivery!

I would highly recommend this website. I ordered a pair of shoes and quickly I received an email saying they hadn't passed quality control. There were photos attached and they offered £10 off if I still wanted them. The photos looked fine and I went ahead with the sale. They arrived very quickly and look perfect to me. They arrived with a hand written note personally thanking me for my custom. I was very impressed with the service I received. I would use this site again.

27 August 2013
Unprompted review
Rated 5 out of 5 stars

Exceptional service.

I needed Ecco sandals for a holiday in the US but ordered them rather late. Amazingly they came the morning I was due to travel, with a nice hand-written note. Will definitely order from them again.

27 August 2013
Unprompted review
Rated 4 out of 5 stars

Good product

Product was very good, but delivery time was poor.

27 August 2013
Unprompted review
Shoes International logo

Reply from Shoes International

Dear Mrs Stocker

Thank you for your review - we are pleased to hear you like the product, and we are grateful for 4 stars even though you were unhappy with the delivery time.

I have reviewed your order which I see was received by our system after 2pm on a Saturday. We responded to you on Monday advising delivery within 3 - 4 working details and the tracking information indicates the order was delivered on Wednesday.

Whilst our offices are open on Saturday, no despatch organisations offer a collection service over the weekend, so we have shipped your order as soon as was physically possible and it has arrived ahead of our predicted delivery time. Please also bear in mind that our delivery service is free.

I hope my explanations will help to reassure you that we did all we could to ship the product to you as soon as was possible. We are more than happy to offer telephone or email advice on delivery times if necessary for future orders.

Kind Regards

Mike Small
Shoes International

Rated 3 out of 5 stars

Excellent service

After placing the order I was kept up to date with progress and upon receiving the order had a hand written note from the dispatch dept. hoping all was well with the goods. WELL DONE

26 August 2013
Unprompted review
Shoes International logo

Reply from Shoes International

Dear Mr Mears

Thank you for your kind words, your feedback is very much appreciated.

Given your kind words we wonder whether you intended to give us 3 out of 5 stars? If there was any way we could improve our service we would be very interested to hear from you - and if not we would be very grateful if you could edit your star rating to reflect your positive view of our service?

Kind Regards

Mike Small
Shoes International

Rated 3 out of 5 stars

NO RECEIPT or RETURNS SLIP !!!

I think shoe international, is a very attractive web site, I was looking for a pair of Scholl Sandals and the site had a huge variety of this brand. They did not seem to have my size uk 7 in most of their styles, so I was extremely limited, but I did find a pair that I really liked, and decided to order them. Delivery was prompt and I absolutely loved the sandals, HOWEVER in view of the fact that I might of wanted to of returned them, the sandals came boxed with only a Compliment slip! NO RETURNS slip or RECEIPT with confirmation of my order and the amount I had paid for my purchase other than what appeared on my credit card statement. Not only is it not professional, I would not be in a hurry to re order again before I looked elsewhere.

24 August 2013
Unprompted review
Shoes International logo

Reply from Shoes International

Dear Mrs Elden

Thank you for your review, we are pleased to hear you found the sandals are to your liking, and that they were delivered promptly. We aim to offer a competitive, prompt service and we pride ourselves on our excellent record for customer service. Whilst it seems we met our objectives with your order we are disappointed to hear that you were not entirely happy with your purchase.

We email order confirmations containing the full amount of the order along with details of how to contact us. Our website contains full details of our returns procedures including how to arrange a return should this be required. Following your review I have now included a link to this in our shipment confirmation email.

As we are an online business and we email details of the transaction to you, we have not found it necessary to include a receipt with orders - and this has not previously caused any concern (as far as we are aware). However, we will certainly bare your feedback in mind.

Similarly as our returns procedure is fully outlined on our website we have not found it necessary to print this out for every customer (this would have ecological implications as well as cost, so we are not sure if we agree that it is necessary or indeed professional).

As ever, though, we value the feedback we receive on Trustpilot, so we thank you for letting us know and hope that we might still retain your business.

Kind Regards

Mike Small
Shoes International

Rated 5 out of 5 stars

Good selection. Terrific price

I couldn't find the same shoes in my size I needed to fit my custom orthodics on line anywhere else not even Ecco Canada. I emailed Ecco Canada asking if they still had the shoes but received no reply. Shoes International in the UK had the shoes and in my size and on sale to boot. Ordering online was easy and prices could be shown in Canadian dollars. The shoes arrived within the time stated and even with customs dutes were almost 50% less than what I paid in a store for my last pair. I will use Shoes International again.

23 August 2013
Unprompted review
Rated 5 out of 5 stars

Great Service

Great service and competitive prices! Excellent customer services ! Recommended !

23 August 2013
Unprompted review
Rated 5 out of 5 stars

Perfect!

This is the first time I have dealt with Shoes International. What a delight it was to deal with them. Their Customer Service is just so helpful and honest to deal with and after placing my order for two pairs of shoes and an Ecco wallet for my mobile all arrived so quickly. I was absolutely delighted with my order and all the items were as described. I will certainly be back to order more shoes from them. Infact I have already ordered another Ecco mobile wallet for my sister and received it quickly and yes.....she's delighted with it!

Thank you Customer Services for your advice and help with my order. Delighted!

23 August 2013
Unprompted review
Rated 5 out of 5 stars

Great service!

I'm so lucky to have an opportunity to buy my ECCO sandals by Shoes International! They provide a great service and it's pleasure to deal with. Fast shipping and reliable seller! I'll totally buy smth there again. Highly recommend!

23 August 2013
Unprompted review
Rated 5 out of 5 stars

great service and price

Used this company before and must say that i am still impressed by their attention to service and price you would have to go a long way to get any better.I was kept informed from start to finish about my delivery and couldnt find my shoes any cheaper anywhere all i can say is what a good company this is keep up good work.

22 August 2013
Unprompted review
Rated 5 out of 5 stars

A very good experience!

I ordered shoes on the Shoes International website because I could not find the model I wanted in my town. I found the price a bit lower and I safely received my shoes in a reasonable time. I was happy with Shoes International online.

21 August 2013
Unprompted review

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