Shopify Reviews 

1,658
TrustScore 1 out of 5

1.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 237 reviews, most reviewers were let down by their experience overall. Many people found the platform itself problematic, often encountering websites that were non-functional or associated with misleading practices. Customers frequently reported issues with orders, including items not arriving, receiving incomplete products, or experiencing unauthorized transactions. Reviewers also faced significant challenges with customer service, describing it as unhelpful, unresponsive, and often impossible to reach. Many people experienced payment problems, such as unexpected charges, difficulty obtaining refunds, or the platform holding funds for extended periods.

What people talk about most

Website

Reviewers highlight negative aspects of the website, with many expressing dissatisfaction and warning others... See more

Product

Customers consistently note negative experiences with product quality and delivery, with many reporting that... See more

Order

Reviewers express significant dissatisfaction with the ordering process, citing issues such as poor... See more

Payment

Users describe negative interactions with payment, with many reporting unauthorized charges, missing funds,... See more

Customer service

People report negative experiences with customer service, often describing it as poor, unhelpful, and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Pointless app that you are basically forced to use when buying online especially via Facebook. Endless. Verification processes to go through even though you have already used SHOPIFY a hundred times.... See more

Rated 1 out of 5 stars

The Review score clearly shows how bad this company is, they clearly don’t give a dam about people getting scammed as they appear to only host scammers. If I see any online shop that uses Shopify I... See more

Rated 1 out of 5 stars

I ordered a Keter storage box from shed UK for £99, but on the receipt, I was buying from a dodgy company called "Bagain Beds"(correct spelling) I received a confirmation saying that I would be notif... See more

Rated 1 out of 5 stars

I ordered a Keter storage box from shed UK for £99, but on the receipt, I was buying from a dodgy company called "Bagain Beds"(correct spelling) I received a confirmation saying that I would be notif... See more


Company details


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1.1

Bad

TrustScore 1 out of 5

2k reviews

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Hasn’t replied to negative reviews

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1.1

All reviews

(1,658)

379 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Really really bad don’t use it they…

Really really bad don’t use it they randomly close your store for no reason no chargeback nothing and hold big sums of money and terminate your account so you can’t access it or even complete orders this is how they damage small business reputation so our customers feel like we are scamming them but Shopify scams the sellers

27 September 2025
Unprompted review
Rated 1 out of 5 stars

I wonder why Shopify should still allow…

I wonder why Shopify should still allow Shopayuma on their platform despite several complaints which indicate that Shopayuma is a scam with speciality in taking people’s money and just disappear seemingly without a trace. All same pattern by giving fake FedEx tracking which leads to a random location; in my case Scotland. I am almost convinced that someone at Shopify must be part of the scam, otherwise how long or how many people will Shopify allowed to be scammed by Shopayuma before it’s taken down.

19 September 2025
Unprompted review
Rated 1 out of 5 stars

Shopify got big and ridiculous

Shopify got big and ridiculous, I am over 5 years customer and one day they says your shop is too risky and block me from shopify payments but still charge mr 1% for using other payment gateways which is ridiculous and we have to switch! I think it might just be their dirty tactics to earn more commission. And my shop is not risky at all, for the whole year i didnt make any real sales, just some scammy ones that I have cancelled. Its mostly a display wrbsite. I reallu dont and risk with no real paymeny and their response saying I’m risky is simply ridiculous, if you haven’t start your shop, just start on a better platform that will respect and appreciate you!

22 September 2025
Unprompted review
Rated 1 out of 5 stars

Paid for a product

Paid for a product, never received then vendor disappeared, no contact or website, Shopify just ignored my complaint, DO NOT TRUST this website, I think is a con.

20 August 2025
Unprompted review
Rated 1 out of 5 stars

Possible Fraudulent action

Have just attempted on two occasions to make a purchase supplier using this service, my bank keeps declining payment as coming up on their system as fraudulent this despite confirming with the text confirmation.
Now loosing time – on hold with the bank fraud line.

20 September 2025
Unprompted review
Rated 1 out of 5 stars

Would give it No stars if possible yes

Would give it No stars if possible , totally useless, had a problem with one compay , Elanor London, who sent a dress that was not the size I ordered, and they would not refund me, and totally blanked me , same goes for Shopify, they just didn’t bother to reply to my messages, Would not ever recommend them.

12 September 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AT SLL CISTS

Placed an order on 7th September for £71.00. Money was taken, then 2 hours later a further £200 was fraudulently taken. Then they tried to take £1000 which my Bank declined and cancelled my card. They then tried to set up a monthly subscription for £2000.

Fraud Department at my Bank have stopped that. I emailed the Company asking for my money back with no joy. Contacted Shopify who basically advised the fill in a Firm - which I did.

My Bank advised I log a report with the Police which I told Shopify I was about to do - but the Agent advised not to do anything until Shopify had investigated and they would update me once completed.

Still not heard anything as of today and the Merchant has disappeared from Shopify. Shopify have today informed me that due to their Policies and Procedures I will not receive any information regarding their investigation and they will not contact me as previously told.

This is an absolute disgrace and they are promoting these scam Companies and basically do nothing about the poor buyer who has been illegally robbed.

I WOULD NOT RECOMMEND BUYING FROM SHOPIFY AS THEY ARE NOT INTERESTED IN FRAUDULENT ACTIVITY EVEN THOUGH THEY ARE ACTIVELY PROMOTING THESE COMPANIES.

THE COMPANY I ORDERED FROM HAS NOW DISAPPEARED FROM SHOOIFY.

7 September 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely a disgrace

Absolutely a disgrace. Impossible to get in touch with a human to sort out any kind of issues. AI generated answer just send you to nowhere.
TWO months trying to cancel it and still getting charged £25
For customer services rate I would happily give -5 stars but unfortunately it doesn't exist.

8 August 2025
Unprompted review
Rated 1 out of 5 stars

Scam website took my money and…

Scam website took my money and disappeared even although I paid through shopify . Tried contacting them but find it extremely frustrating and difficult they are not even interested stay away from them promoting scam sites

1 September 2025
Unprompted review
Rated 1 out of 5 stars

If i could give a zero i would!

If i could give a zero i would!

This is the second time im shopping on shoppify and all two occasions I got scammed!!!!

Shopify is allowing people to be scammed!!! Shops disappear abruptly after you pay!!!

Bunch of scammers!

14 September 2025
Unprompted review
Rated 1 out of 5 stars

scammed and Shopify no help

Was scammed by a company and contacted Shopify as I thought they vetted the companies that they endorse. Was told to contact the company directly which I did several times, contacted shopify again with no joy
Trying to remove my info from Shopify but it is difficult and I don’t know if I’ve been successful as it’s says it takes 30days!

19 August 2025
Unprompted review
Rated 1 out of 5 stars

Goods not delivered.

Goods not delivered.
No assistance from Spotify.
Impossible to contact a human.
AI Q&I totally confusing and inadequate.
Site geared totally to new suppliers with no backup for purchases.
Ability to report scam companies difficult and confusing.
If you are considering a purchase from a Spotify company my advice is DONT

12 September 2025
Unprompted review
Rated 1 out of 5 stars

The fees are ridiculous

The fees are ridiculous, they are the website hosting version of Etsy. Greedy. Would not recommend at all.
Yet another blow for Artist owned businesses, we can't even sell a piece without a whopping 36% in fee's coming out!!!!! A lot of us are struggling in this economy, but not these greedy corporations, because they just up their fee's for their sellers. I'm closing my website and removing my items ASAP. I'd rather lose the remainder of my paid up year than support these people any longer.
I'm not punishing my customers with higher prices to absorb this hike in fees because I actually have morals and I'm not rewarding this constant drive for profit these companies have (who's CEO gets paid something like $26,994,000per year, btw) Ridiculous.

8 September 2025
Unprompted review
Rated 2 out of 5 stars

Customer services is clearly run via a…

Customer services is clearly run via a third world country where they are not trained to help, Multiple times I have been on the chat for over an hour to get very little help. My blog is not working and I can not use certain features, they messed up my plan last year with a load of drama. Sick of this stressful situation.

9 September 2025
Unprompted review
Rated 1 out of 5 stars

Shop app and Shopify are promoting scam…

Shop app and Shopify are promoting scam sellers and refusing to take any responsibility. I just tried to report a scam site that took my money Shop says I need a URL for the order BUT there are no URLs on the Shop App so their form will not accept the report. I thought the seller was legit because they were registered with Shop but their website is down and they have disappeared without a trace

6 September 2025
Unprompted review

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