The delivery procedure was open and very convenient. Their customer support team answered my questions regarding the order in a very timely manner. Loved the glass miniature flower bouquet I bought, a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall I had a great experience. Shipping was a little delayed but when I inquired I received a response instantly, and Angelo continued to update me throughout the shipping process, even checking in... See more
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I ordered the Colourful Women figures. They are vivid, beautifully crafted & ultra-modern. They are very striking when displayed. They took some weeks to come as they are individually hand painted how... See more
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I ordered a piece from Moderny from the internet. I failed to give the correct mailing address as it was a gift, not coming to me. With minimal hassles, Monica took care to change the address. When th... See more
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Company details
Written by the company
We are your trusted source for all modern home decor items!
Contact info
United States
- hello@moderny.co
- www.shopmoderny.com
4.0
Great
463 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Quick & Fast delivey
16 December 2025
Unprompted review
Reply from Moderny
Thank you for choosing us! We take pride in providing quick and fast delivery to ensure your order reaches you as soon as possible. Our dedicated team works efficiently behind the scenes, from processing to dispatch, so you can enjoy a smooth and timely experience every time you shop with us.
Customer satisfaction is our top priority, and fast delivery is a key part of that promise. We continuously optimize our logistics and partner with reliable carriers to make sure your items arrive safely and on time. Thank you for trusting us. We look forward to serving you again!
High quality
High quality , easy delivery on time. Great to have this new blanket at home
22 December 2025
Unprompted review
Reply from Moderny
Thank you so much for your wonderful feedback. We are thrilled to hear that you are happy with the quality of the blanket and that delivery was easy and arrived on time. Providing reliable service and well made products is always our top priority.
We are so glad to know the new blanket has found a perfect place in your home. Your support truly means a lot to us, and we look forward to serving you again in the future.
Reply from Moderny
We’re truly sorry to hear that your experience did not meet expectations. Providing reliable, respectful service is important to us, and feedback like yours helps us identify where we need to do better. We take concerns about service quality seriously and appreciate you bringing this to our attention.
So we can properly review what happened and assist you further, please contact our customer service team directly by email with any relevant details about your experience. They are best equipped to look into the situation and work toward a resolution as quickly as possible.
Easy to browse
Easy to browse and to make a choice for a gift. Nice to see items that are different and not mass produced
19 December 2025
Unprompted review
Reply from Moderny
Thank you so much for your kind feedback! We’re really happy to hear that you found our shop easy to browse and that it helped you make a confident choice for a gift. Creating a smooth and enjoyable experience for our customers is very important to us, so your comments truly mean a lot.
We’re especially glad you noticed the uniqueness of our items. We take pride in offering products that stand out and feel special, rather than mass produced. Your appreciation motivates us to continue curating distinctive pieces that make gift-giving more meaningful. Thank you for choosing us!
Appalling, never again
Appalling. Totally disorganised. When they messed up, they refused to send a refund. Absolutely never again.
14 December 2025
Unprompted review
Reply from Moderny
We’re truly sorry to hear about your experience and understand how frustrating this must have been. We take all feedback seriously and regret that the situation did not meet your expectations. Our goal is always to provide clear communication and dependable service, and we acknowledge your concerns regarding the handling of your issue.
To ensure this matter is properly reviewed and addressed by the appropriate team, we kindly ask that you contact our customer service department directly via Hello@moderny.co. They will be able to look into the details of your case and assist you further. Your feedback is important to us, and we appreciate you bringing this to our attention.
Absolutely the worst thing I've ever…
Absolutely the worst thing I've ever purchased online... product is so poor and nothing like the description ... advertised as a "stained glass book lamp" on arrival it was basically a poorly constructed piece of plastic that looked like it had beed painted using a knife and fork. The customer care is an absolute disgrace .. requested a refund but was offered a choice of voucher or 50% refund but i could also return for full refund but the postage quote was £300 plus ( item was purchased for approximately £42 which included postage) ...
Avoid this company and do not purchase anything !!!
UPDATE!!!
Reply from Moderny stating i can contact them to sort my issues.... I have already contacted them to raise my issue hence my original review 😤...
12 December 2025
Unprompted review
Reply from Moderny
We’re very sorry to hear about your disappointment and appreciate you taking the time to share your experience. We understand how frustrating it is when a product does not meet expectations or match its description, and we regret that this has left you feeling dissatisfied. Your feedback regarding the product quality and your overall experience is taken seriously.
To allow us to properly review your concerns and assist you further, we kindly ask that you contact our customer service team directly via Hello@moderny.co. They will be able to review the details of your order and provide appropriate support. We value all customer feedback and appreciate the opportunity to address your concerns.
My china Bull
Unique individual items made with care and excellent Quality.
6 December 2025
Unprompted review
Reply from Moderny
Thank you for your kind words! We truly appreciate you taking the time to share your experience with us. Each of our items is thoughtfully crafted with great care, and we’re delighted to hear that the quality met your expectations.
Your feedback means a lot to our team and motivates us to continue delivering unique, high-quality pieces for our customers. We’re grateful for your support and look forward to serving you again in the future.
I ordered a lamp as a christmas…
I ordered a lamp as a christmas present, but its really small, very cheap looking, and the battery connections do not work. Ive asked 5 times for a returns label, and had nothing back other than an email saying something like 'how can we help'. Well a returns label would be useful. Im bombarded by their emails and not happy with their service!
6 December 2025
Unprompted review
Reply from Moderny
Thank you for reaching out and sharing your experience with us. I’m truly sorry to hear that the lamp you received did not meet your expectations and that the battery connections aren’t functioning properly. I understand how frustrating this must be, especially when you’ve been trying to arrange a return and haven’t received the support you need. Your time is valuable, and you deserve a smooth and reliable experience.
To make sure this is resolved quickly, I’ve forwarded your concern to our customer service team so they can provide you with the proper return instructions. Please email them directly at Hello@moderny.co, and they will prioritize your request and ensure you receive the correct return label. We appreciate your patience, and we’re committed to making this right for you.
Pretty good but sent me an item I did not order
The merchandise I ordered were as expected and quite nice. However, I ordered a bedspread but was sent a bedspread that I DID not order. There was a note enclosed stating that the company hoped that I liked it. I do not. Now I have yo go through the hassle of calling customer service, hopefully getting instructions on what to do with it, a taking it to some delivery service. Also, there was no packing list so I will have to hope that the person I speak with can find the appropriate item number and thus I can get a refund for something that I did not order and do not want.
All of this could have been avoided if someone could have either telephoned me to affirm my approval for the replacement - or better, refund the cost of the item and send me the items I DID order. And re the date of this experience, there is no option for “shortly after I received it but I don’t remember the exact date”.
6 November 2025
Unprompted review
Reply from Moderny
Thank you for taking the time to share this feedback with us. We’re truly sorry for the frustration caused by receiving a bedspread you didn’t order and for the inconvenience of having no packing slip included. This is not the experience we want for our customers, and we understand how disappointing it is to spend extra time resolving an issue that could have been prevented. We appreciate your patience, and we’re committed to making this right as quickly and smoothly as possible.
Our team will be happy to assist you with return instructions and ensure you receive the correct item. We also appreciate your note about the missing date option, and we will share this with our support team to help improve future survey selections. Thank you again for bringing this to our attention, and please know we’re here to support you every step of the way.
I LOVE your blankets and the quality is…
I LOVE your blankets and the quality is over the top. I have bought 5 of them in different sizes, and will most certainly buy more. Even made family members buy them and recently bought one, as a gift for family
BUT.. The mystery items. That's not even close to be worth it. Yes I know I shouldn't expect anything, but I did, only because of the quality of the other product I have bought.
12 October 2025
Unprompted review
Reply from Moderny
Thank you so much for your kind words and continued support. We’re truly delighted to hear how much you love our blankets! It means a lot to know that not only have you added several to your own home, but that you’ve also shared them with your family. Your trust in our quality and craftsmanship is the highest compliment we could receive.
We also really appreciate your honest feedback about the mystery items. We’re sorry to hear that they didn’t meet your expectations, especially given your great experience with our other products. Your input helps us improve, and we’ll make sure your comments are shared with our product team so we can enhance the value and excitement of future mystery items. Thank you again for being such a loyal customer, we truly value you and hope your next experience exceeds every expectation.
Reply from Moderny
Thank you for your kind words! We truly appreciate your feedback and are delighted to know you experienced fast, first-class service. Providing efficient, top-quality support is our priority, and it’s always rewarding to hear that we’ve met your expectations.
If there’s anything more we can do to assist you or enhance your experience, please don’t hesitate to reach out. We value your continued trust and look forward to serving you again soon.
LOVE the ladies
Took a long time to arrive, but LOVE the ladies!
Beautiful and very vibrant colors
15 September 2025
Unprompted review
Reply from Moderny
Thank you so much for your feedback! We’re truly sorry to hear that your order took longer than expected to arrive. That’s definitely not the experience we want for our customers. We appreciate your patience and understanding while your order made its way to you.
We’re absolutely thrilled that you love the ladies and the vibrant colors! It’s wonderful to know that the final product met your expectations. Your satisfaction means a lot to us, and we’ll be sure to share your kind words with our team. Thank you for choosing us. We hope you continue to enjoy your beautiful pieces!
Love your product
4 October 2025
Unprompted review
Reply from Moderny
Thank you so much for your kind words and for taking the time to share your feedback! We’re absolutely delighted to know that you love our product. It truly means a lot to us. Our team puts great care into ensuring every item meets the highest quality standards, so it’s wonderful to hear that it’s brought you such satisfaction.
We sincerely appreciate your support and trust in our brand. If there’s ever anything else we can do to make your experience even better, please don’t hesitate to reach out. We look forward to having you shop with us again soon!
I like the product and not so long I…
I like the product and not so long I received it
19 October 2025
Unprompted review
Reply from Moderny
Thank you so much for your kind feedback! We’re delighted to know that you’re happy with your purchase and that it arrived in a timely manner. It’s always wonderful to hear when our customers are satisfied with both the product and the delivery process.
We truly appreciate your support and trust in our brand. Should you ever need assistance or wish to explore more of our collection, please don’t hesitate to reach out. We’re always here to help and look forward to serving you again soon.
Great service excellent products 👌
Great service excellent products 👌
2 October 2025
Unprompted review
Reply from Moderny
Thank you so much for your kind words! We’re thrilled to hear that you’re pleased with both our service and products. Our team works hard to make sure every customer enjoys a smooth shopping experience and receives items that meet their expectations, so your feedback truly means a lot to us.
We greatly appreciate your support and look forward to serving you again in the future. If there’s ever anything more we can do to make your experience even better, please don’t hesitate to reach out. We’re always happy to help!
I absolutely love my purchase
I absolutely love my purchase! These colourful women have made a huge impression on my lounge room and I am receiving lots of complements.
14 October 2025
Unprompted review
Reply from Moderny
Thank you so much for your wonderful feedback! We’re thrilled to hear that you absolutely love your purchase and that the colorful women pieces have made such a striking impression in your lounge room. It’s always our goal to offer art that brings beauty and personality into your home.
We’re equally delighted to know that your guests are giving you so many compliments. That’s the best sign of a perfect choice! Thank you for sharing your experience with us, and we hope your new artwork continues to bring you joy and admiration for years to come.
After a long wait
After a long wait, the pieces I purchased finally arrived however one of the three items was broken in shipping. The pieces are beautiful although the colors weren't as brilliant as pictured. Modern shipped a replacement piece without any hassle
15 October 2025
Unprompted review
Reply from Moderny
Thank you so much for taking the time to share your experience with us. We’re sorry to hear that one of your items arrived damaged after such a long wait, but we’re glad our team was able to quickly arrange a replacement for you without any trouble. We always strive to make things right when unexpected issues occur during shipping.
We’re also delighted that you found the pieces beautiful, even if the colors appeared a bit different than pictured. Your feedback helps us continue improving both our product presentation and packaging. We truly appreciate your patience and understanding, and we hope your replacement piece brings you full satisfaction!
Very communicative and kept me in the…
Very communicative and kept me in the loop with all purchases
30 September 2025
Unprompted review
Reply from Moderny
Thank you so much for your kind feedback! We’re delighted to hear that you appreciated our communication throughout your purchase. Keeping our customers informed every step of the way is something we take great pride in, and we’re glad it made your experience smooth and worry-free.
We truly value your trust and support, and it’s wonderful to know that our efforts made a positive impression. We look forward to assisting you again soon and continuing to provide the same attentive service on your future orders!
My order seemed to be taking a while so…
My order seemed to be taking a while so I reached out to them and they did so much to put me at ease.
A production issue had slowed the order down but they continued to update me and follow through to I recieved my order.
19 September 2025
Unprompted review
Reply from Moderny
Thank you so much for sharing your experience! We truly appreciate your patience and understanding while your order was being completed. Our team always aims to provide clear communication and support, especially when unexpected production delays occur, so we’re very glad to hear that our updates helped put you at ease during the process.
We’re also delighted to know that your order arrived safely in the end. Your satisfaction means a great deal to us, and we’ll continue striving to make every experience as smooth and reassuring as possible. Thank you again for your trust and kind words!
Great customer service, item exactly as shown
The order was delayed because of popularity for a short time but I was notified and kept informed. When they arrived the figures were well packed and absolutely beautiful. I've had many positive comments on them. It was a pleasure doing business with them.
1 October 2025
Unprompted review
Reply from Moderny
Thank you so much for your thoughtful feedback! We’re delighted to hear that you’re pleased with both our customer service and your purchase. We truly appreciate your patience during the short delay, and we’re glad that our team kept you informed every step of the way.
It’s wonderful to know the figures arrived safely, met your expectations, and are receiving so many compliments. Your satisfaction means a great deal to us, and we’re grateful for the opportunity to serve you. It was our pleasure doing business with you, and we look forward to assisting you again in the future.
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