Moderny Reviews 

464
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their excellent quality, often noting items are beautiful, unique, and exactly as pictured or described, proving perfect for their intended use. Reviewers consistently highlight outstanding customer service, appreciating prompt responses, helpful communication, and effective resolution of issues, including replacements. However, some customers noted concerns regarding delivery times, with items sometimes taking a long time to arrive or orders being partially fulfilled. A few people also felt certain products were of poor quality, describing them as flimsy, cheap, or not matching advertised images, with some items arriving damaged. Additionally, some reviewers experienced difficulties with customer support, mentioning slow replies or challenges in processing returns.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing satisfaction with their... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction with the ease... See more

Quality

People report positive experiences with product quality, with many customers expressing satisfaction with... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers reporting positive outcomes... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The delivery procedure was open and very convenient. Their customer support team answered my questions regarding the order in a very timely manner. Loved the glass miniature flower bouquet I bought, a... See more

Company replied

Rated 5 out of 5 stars

Overall I had a great experience. Shipping was a little delayed but when I inquired I received a response instantly, and Angelo continued to update me throughout the shipping process, even checking in... See more

Company replied

Rated 5 out of 5 stars

I ordered the Colourful Women figures. They are vivid, beautifully crafted & ultra-modern. They are very striking when displayed. They took some weeks to come as they are individually hand painted how... See more

Company replied

Rated 5 out of 5 stars

I ordered a piece from Moderny from the internet. I failed to give the correct mailing address as it was a gift, not coming to me. With minimal hassles, Monica took care to change the address. When th... See more

Company replied


Company details

  1. Decoration and Interior Design Store

Written by the company

We are your trusted source for all modern home decor items!


Contact info

4.0

Great

TrustScore 4 out of 5

464 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(464)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'd been looking for black tableware…Very Very Satisfied

I'd been looking for black tableware for some time when Moderny came into one of my feeds. I bought a sample place setting to test them out. When they arrived I was blown away by how gorgeous they are. I'll be ordering 5 more sets very soon.

20 May 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you so much for sharing your experience! We're thrilled that Moderny caught your eye and even more delighted that the sample place setting exceeded your expectations. It's always exciting to hear when our products make a strong first impression, and we're so glad the black tableware turned out to be exactly what you were looking for.

Your kind words mean a lot to us, and we truly appreciate you taking the time to share them. We can’t wait to get the rest of your sets to you, and we’re confident they’ll look stunning on your table. If there's anything we can do to assist with your next order or ensure everything is just right, please don't hesitate to reach out.

Rated 5 out of 5 stars

Lovely colourful cushion cover

Lovely colourful cushion cover
Kept in touch with me re delivery

7 May 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you for your lovely feedback! We're so glad to hear that you’re happy with the colorful cushion cover. It’s always a joy to know our products brighten up your space. Your satisfaction means a lot to us, and we’re thrilled that the design met your expectations.

We also appreciate your kind words about our communication. Keeping you informed every step of the way is part of the service we strive to provide, and we’re glad you felt supported throughout the delivery process. If there’s anything more we can do for you, we’re just a message away!

Rated 5 out of 5 stars

Firework solar lights are fabulous

Firework solar lights are fabulous. I have reordered them because they are so good and work so well in my garden.

21 May 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you so much for your kind words! We're absolutely delighted to hear that you're enjoying the firework solar lights and that they’ve made such a great impression in your garden. It’s always wonderful to know when a product not only meets but exceeds expectations and even better when it inspires a reorder!

Your continued support means a lot to us, and we’re thrilled the lights are adding such a lovely touch to your outdoor space. If there’s ever anything more we can do for you or if you need help choosing additional items, please don’t hesitate to get in touch. Enjoy your beautifully lit garden!

Rated 5 out of 5 stars

Happy

Very happy with service, product,price delivery time. 👍

13 May 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you so much for your kind words! We're thrilled to hear that you were happy with the service, product quality, pricing, and delivery time. Providing a seamless and satisfying experience is exactly what we strive for, so your feedback means a lot to us.

We truly appreciate your support and are glad we could meet your expectations across the board. If there's ever anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again soon!

Rated 5 out of 5 stars

The whole experience from start to…

The whole experience from start to finish

6 May 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you for your feedback! We're so pleased to hear that your entire experience—from start to finish—was a positive one. We aim to make every step of the process smooth, enjoyable, and stress-free, so it’s great to know we delivered on that promise.

Your satisfaction is our top priority, and it’s always rewarding to hear when we've succeeded. If there's ever anything you need or if we can assist you further in the future, we’re just a message away!

Rated 5 out of 5 stars

COMMUNICATION WITH THIS COMPANY IS…

COMMUNICATION WITH THIS COMPANY IS EXCELLENT

24 April 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you for your kind words! We're thrilled to hear that you've found our communication to be excellent. Providing clear, timely, and professional support is a core part of our commitment to customer satisfaction, and it's great to know that it made a positive impact on your experience.

We truly value your feedback and are always here to assist with any questions or needs you may have. Please don’t hesitate to reach. We’re always happy to help!

Rated 5 out of 5 stars

Fantastic customer service

I have had an excellent experience of shopping with Moderny. I ordered a small ornament as a gift for my parents, and although the item initially got lost in transit, the customer service i have received has been nothing short of fantastic.
I would highly recommend Moderny and their products.
Thankyou.

22 April 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you for sharing your experience with us! We're sorry to hear that your order was initially lost in transit, but we’re pleased to know that our customer service team was able to provide you with the support you needed. Ensuring a smooth and positive experience, even when challenges arise, is a priority for us, and we're grateful for your understanding.

Your recommendation means a great deal to us, and we appreciate your trust in both our products and service. We’re thrilled that the ornament made the perfect gift for your parents, and we look forward to serving you again in the future. Thank you for choosing Moderny!

Rated 5 out of 5 stars

Beautiful selections

Beautiful selections. Item was received promptly & looked exactly as pictured. Frequent updates from staff & offers to assist.

8 April 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you for your thoughtful feedback! We're delighted to hear that you were pleased with our selection and that the item arrived promptly and matched the product description. We take great care in ensuring our customers receive exactly what they expect.

We’re also glad to know that the frequent updates and offers of assistance were helpful during your shopping experience. Keeping our customers informed and supported is a top priority for us. We truly appreciate your trust in us and look forward to serving you again in the future.

Rated 5 out of 5 stars

My first experience was not a happy one…

My first experience was not a happy one because the wait took too long. Didn't know where it was coming from. But, when it did arrive, I was very happy. My second experience, I knew the expectations and it brought me pure joy with my merchandise. I will buy again.

17 April 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you for taking the time to share your experience with us. We sincerely apologize for the delays you encountered during your first order and understand how important timely delivery is. We appreciate your patience, and we're pleased to hear that once your item arrived, it met your expectations.

We're delighted that your second experience was much more enjoyable and that the product brought you joy. Your continued support means a great deal to us, and we look forward to providing you with an even better experience in the future. Thank you for choosing us, and we look forward to serving you again!

Rated 5 out of 5 stars

Item as described

Item as described.
Cute addition to door movement.

31 March 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you for your feedback! We're pleased to hear that the item met your expectations and was as described. We're also glad it added a charming touch to your door movement.

We truly appreciate your support and look forward to offering you more products that enhance your space. Should you need any assistance in the future, please don’t hesitate to reach out. We're always here to help!

Rated 4 out of 5 stars

Good when arrived

Good when arrived. Waiting long time to come ??!?

30 March 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you for your feedback. We're pleased to hear that you were satisfied with the item once it arrived. We sincerely apologize for the delay in delivery and understand the frustration this may have caused.

We are constantly working to improve our shipping process to ensure quicker and more reliable delivery. We truly appreciate your patience and your valuable input. If you have any further questions or concerns, please don’t hesitate to reach out. We’re always here to assist you.

Rated 5 out of 5 stars

Love my duck

13 March 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you for your feedback! We're thrilled to hear that you're happy with your purchase. It's always a pleasure to know that our products bring satisfaction to our customers.

Should you need any further assistance or if you're interested in exploring more items, please don’t hesitate to reach out. We’re always here to assist you.

Rated 5 out of 5 stars

Excellent quality at a very reasonable…

Excellent quality at a very reasonable price

30 March 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you for your kind feedback! We're pleased to hear that you're satisfied with the excellent quality and competitive pricing of our products. We are committed to offering great value while maintaining the highest standards.

We greatly appreciate your support and look forward to serving you again. Should you need any assistance or have any questions, please don't hesitate to reach out.

Rated 5 out of 5 stars

Absolutely in love with all my purchases

Absolutely in love with all my purchases

1 March 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you so much for your fantastic feedback! We're thrilled to hear that you're absolutely in love with all your purchases. It's always our goal to provide products that our customers truly enjoy, and we're so happy to know we’ve achieved that for you.

If there's anything else we can do to enhance your experience or if you have any questions, please don’t hesitate to reach out. We're here to help and look forward to serving you again soon!

Rated 5 out of 5 stars

Delivery issue resolved

I received the incorrect product and the team at Moderny were very active in responding and resolving by sending me the correct product with minimum fuss
Well done Moderny !!

27 February 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you so much for sharing your experience! We sincerely apologize for the mix-up with your order, but we're thrilled to hear that our team was able to resolve the issue quickly and efficiently. At Moderny, we always strive to provide excellent customer service, and it’s wonderful to know that we were able to meet your expectations in handling the situation.

We truly appreciate your understanding and your kind words about our team’s responsiveness. If you ever need anything else or have any further questions, don’t hesitate to reach out. We’re here to ensure your experience with us remains smooth and positive!

Rated 5 out of 5 stars

Excellent design and lovely choice

Excellent design and lovely choice. I have recommended this company to all my friends.

1 March 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you so much for your amazing feedback! We're thrilled to hear that you love the design and the variety of choices we offer. It means the world to us that you enjoyed your experience enough to recommend us to your friends.

Your support and trust in our products truly mean a lot, and we’re grateful for your recommendation. If there's anything else we can do for you, please don’t hesitate to reach out. We look forward to continuing to serve you and your friends in the future!

Rated 5 out of 5 stars

Great products

Great products! Lots of choice with affordable prices. Kept up to date with delivery times. Follow up offers.

29 January 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you for your wonderful feedback! We're so glad to hear that you’re happy with the variety and affordability of our products. We aim to offer a wide selection to suit different needs, and it's fantastic to know that it met your expectations.

We’re also pleased that our communication around delivery times and follow-up offers added to your positive experience. Your satisfaction is our priority, and we’re always here to assist you with anything you need. We look forward to serving you again soon!

Rated 5 out of 5 stars

Great communication

Great communication
Product lived up to description

4 February 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you for your feedback! We're thrilled to hear that you had a positive experience with our communication and that the product lived up to your expectations. We always strive to provide clear, timely updates and ensure that our products meet the standards we promise to our customers.

Your satisfaction is incredibly important to us, and we’re grateful for your support. If you have any further questions or need assistance, please don’t hesitate to reach out. We're always here to help!

Rated 5 out of 5 stars

Love the quirky Moderny products and…

Love the quirky Moderny products and especially those related to books and reading! Always successful delivery and the Moderny team are great at checking in to make sure everything has gone well with the arrival of the product.

14 February 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you so much for your kind words! We’re thrilled to hear that you love our quirky Moderny products, especially those related to books and reading. We take great pride in curating items that spark joy and creativity for our customers, and it’s wonderful to know that our offerings have resonated with you. Your enthusiasm means a lot to our team!

We’re also grateful for your recognition of our commitment to successful delivery and customer care. It’s always our priority to ensure that your experience with us is seamless, and we’re glad to hear that our check-ins and attention to detail have made a positive impact. We look forward to continuing to serve you and provide you with more exciting products in the future!

Rated 5 out of 5 stars

Company was very reasonable when I…

Company was very reasonable when I messaged them about a purchase I was thinking of making and gave me a discount for this first purchase from them. Very happy with the discount & the purchase.

24 January 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you so much for sharing your positive experience with us! We’re thrilled to hear that our team was able to assist you in making your decision and that you’re happy with the discount offered on your first purchase. We always strive to offer the best possible service and value to our customers, and it’s great to know that we met your expectations.

We truly appreciate your trust in us and are delighted to have you as a customer. If you need any further assistance or have more questions about your purchase, don’t hesitate to reach out. We look forward to serving you again soon!

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