The delivery procedure was open and very convenient. Their customer support team answered my questions regarding the order in a very timely manner. Loved the glass miniature flower bouquet I bought, a... See more
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Review summary
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I ordered the Colourful Women figures. They are vivid, beautifully crafted & ultra-modern. They are very striking when displayed. They took some weeks to come as they are individually hand painted how... See more
Company replied
Overall I had a great experience. Shipping was a little delayed but when I inquired I received a response instantly, and Angelo continued to update me throughout the shipping process, even checking in... See more
Company replied
I ordered a piece from Moderny from the internet. I failed to give the correct mailing address as it was a gift, not coming to me. With minimal hassles, Monica took care to change the address. When th... See more
Company replied
Company details
Written by the company
We are your trusted source for all modern home decor items!
Contact info
United States
- hello@moderny.co
- www.shopmoderny.com
4.0
Great
466 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Love the quirky Moderny products and…
Love the quirky Moderny products and especially those related to books and reading! Always successful delivery and the Moderny team are great at checking in to make sure everything has gone well with the arrival of the product.
14 February 2025
Unprompted review
Reply from Moderny
Thank you so much for your kind words! We’re thrilled to hear that you love our quirky Moderny products, especially those related to books and reading. We take great pride in curating items that spark joy and creativity for our customers, and it’s wonderful to know that our offerings have resonated with you. Your enthusiasm means a lot to our team!
We’re also grateful for your recognition of our commitment to successful delivery and customer care. It’s always our priority to ensure that your experience with us is seamless, and we’re glad to hear that our check-ins and attention to detail have made a positive impact. We look forward to continuing to serve you and provide you with more exciting products in the future!
Company was very reasonable when I…
Company was very reasonable when I messaged them about a purchase I was thinking of making and gave me a discount for this first purchase from them. Very happy with the discount & the purchase.
24 January 2025
Unprompted review
Reply from Moderny
Thank you so much for sharing your positive experience with us! We’re thrilled to hear that our team was able to assist you in making your decision and that you’re happy with the discount offered on your first purchase. We always strive to offer the best possible service and value to our customers, and it’s great to know that we met your expectations.
We truly appreciate your trust in us and are delighted to have you as a customer. If you need any further assistance or have more questions about your purchase, don’t hesitate to reach out. We look forward to serving you again soon!
Great product at a competitive price
Great product at a competitive price. Delivered within stated timescale. Good communication. Would be happy to use again. Recommended.
22 January 2025
Unprompted review
Reply from Moderny
Thank you for your kind words and for taking the time to share your experience with us! We are thrilled to hear that you're satisfied with the product and our competitive pricing. Our team strives to ensure timely deliveries and clear communication, so it's wonderful to know that we met your expectations in these areas.
We truly appreciate your recommendation and would be more than happy to assist you with any future needs. Your continued support means a lot to us, and we look forward to providing you with excellent service again soon. If you have any questions or require further assistance, please don't hesitate to reach out!
Top notch customer service
I placed an order as a gift. The post office noted that they delivered the item, but it was nowhere to be found. I contacted Moderny customer service and Monica S. answered my email. She was so nice and so helpful. She kept me informed about everything going on with my order through the whole process. In the end, we never found the package, but Monica sent out a whole new order and the gift was received this time! Excellent customer service and I will be ordering from them again!
20 February 2025
Unprompted review
Reply from Moderny
Thank you so much for sharing your experience with us! We are truly sorry to hear about the issues you faced with the delivery of your gift. However, we are thrilled that Monica S. was able to assist you in such a helpful and caring manner throughout the process. We understand how important timely deliveries are, especially for special gifts, and we are so grateful for your patience and understanding as we worked together to resolve the situation.
It’s wonderful to hear that the replacement order arrived safely and that your gift was ultimately received. At Moderny, we pride ourselves on providing excellent customer service, and we’re so happy to know Monica’s efforts made a positive impact. We look forward to welcoming you back as a valued customer and are committed to making every future experience as seamless and satisfying as possible. Thank you for your trust in us!
Immediately replaced an item that came…
Immediately replaced an item that came broken. Very excellent customer service. Highly recommended.
17 February 2025
Unprompted review
Reply from Moderny
Thank you so much for your kind words! We're so sorry that your item arrived damaged, but we're thrilled that we were able to resolve the issue quickly for you. At Moderny, we strive to provide excellent customer service, and we’re glad to know we met your expectations in addressing the situation right away.
Your feedback means the world to us, and we're so grateful for your recommendation. We truly appreciate your support and look forward to serving you again in the future with the same level of care and efficiency. Thank you for choosing Moderny!
Excellent communications
Excellent communications. Speedy delivery. Excellent quality and price.
13 February 2025
Unprompted review
Reply from Moderny
Thank you for the positive feedback! We’re thrilled to hear that our communication, delivery speed, and overall quality met your expectations. We strive to keep our customers informed every step of the way and ensure a smooth and timely experience. It’s great to know that you found both the speed and quality of our service to be excellent.
We’re also happy to hear that you were satisfied with the pricing. Our goal is always to provide great value, balancing quality with affordability. Your feedback motivates us to keep up the hard work and continue delivering the best possible service. Thanks again for choosing us!
Very pleased! The product was as described and well…
The product was as described and well made. Well wrapped and packaged to arrive safely. Good communication regarding shipping progress. I’m very pleased!
6 February 2025
Unprompted review
Reply from Moderny
Thank you so much for your positive feedback! We're thrilled to hear that the product met your expectations and arrived in perfect condition. We take great care in ensuring that all items are well-wrapped and packaged to protect them during transit, so it’s great to know that this made a difference for you. Your satisfaction is our top priority, and we’re pleased that our efforts were reflected in your experience.
We also appreciate your acknowledgment of our shipping communication. Keeping our customers informed about their order progress is important to us, and we’re glad it contributed to your positive experience. Thank you for taking the time to share your thoughts. We look forward to serving you again in the future!
My children laughed at the quality of…
My children laughed at the quality of the lamp that was a stack of books. Cheap lamp with what looked like a kid coloring with crayons. I’m sure if I request a refund I’ll have to mail it back to China which will make it cost prohibitive. Every few years I have to remind myself to never buy anything shown on Facebook and a huge red flag is PayPal vs credit card.
2 January 2025
Unprompted review
Reply from Moderny
Thank you for sharing your feedback regarding your recent purchase of the book stack lamp. We’re truly sorry to hear that the product did not meet your expectations and understand how disappointing this experience must have been. At Moderny, we strive to offer products that delight our customers, and we regret that this item fell short of that standard. Your observations about the design and quality are important to us, and we take them seriously as we continue to improve our product offerings.
We’d like to address your concerns directly and work toward a resolution. Please reach out to our customer service team at Hello@moderny.co with your order details, and they will be happy to assist you further. Your satisfaction is important to us, and we appreciate the opportunity to make things right. Thank you for bringing this to our attention, and we hope to restore your trust in our brand.
Be very careful
Be very careful, the products look good in picture but the quality is very poor. It looks like your getting a huge discount but in fact your paying way over the odds for a product that’s worth pennies.
22 January 2025
Unprompted review
Reply from Moderny
Thank you for sharing your feedback about your recent experience. We sincerely apologize that the product did not meet your expectations and for any disappointment caused. We aim to provide items that align with both the quality and value our customers deserve, and it’s clear that in this instance, we missed the mark. Your concerns about the discrepancy between the product's appearance and its actual quality are important to us and will be shared with our team for review.
We want to address your concerns directly and work toward a resolution. Please reach out to our customer service team at Hello@moderny.co with your order details, and they will be happy to assist you further. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns. Thank you for bringing this to our attention, and we value your feedback as we strive to improve.
Stained glass book case lamp arrived…
Stained glass book case lamp arrived non working. This was at the end of December 2024. Still waiting for a refund/replacement.
Very poor.
28 December 2024
Unprompted review
Reply from Moderny
We sincerely apologize for the inconvenience and frustration caused by your experience with the stained glass bookcase lamp. Receiving a non-working product is disappointing, and we deeply regret that your issue has not been resolved promptly. This is not the level of service we strive to provide, and we fully understand your dissatisfaction.
To ensure your concern is addressed as quickly as possible, we kindly ask that you reach out to our customer service team at Hello@moderny.co. They will review your case, provide an update on the refund or replacement, and work to resolve this matter without further delay. Thank you for your patience and for bringing this to our attention. We value your feedback and are committed to making things right.
I really loved this...
I really loved this.... it took a tiny bit longer than I would have hoped maybe, but it's a great quality and just beautiful... thank you
3 January 2025
Unprompted review
Reply from Moderny
Thank you so much for your kind words and thoughtful feedback! We’re thrilled to hear that you love your purchase and find it both beautiful and of great quality. Knowing that our product has brought you joy truly means the world to us.
We also appreciate your patience regarding the slightly longer delivery time and will continue working to improve our processes. Your satisfaction is our top priority, and your understanding is greatly valued. Thank you once again for choosing us. We look forward to serving you again in the future! 😊
Total scam
Total scam. Bought a 'stained glass' lamp...it was just painted plastic. I have tried an entire week to contact the company and no response.
9 January 2025
Unprompted review
Reply from Moderny
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the disappointment caused by your purchase and for the difficulty you experienced in contacting us. We understand how frustrating this situation must be, and we assure you that we are here to assist in addressing your concerns.
To resolve this matter, we kindly request that you email our customer service team at Hello@moderny.co with your order details, including your order number and a brief description of the issue. This will help us investigate the situation thoroughly and provide you with the support you need. Thank you for your patience and understanding as we work to make this right.
Ships from China... Eventually
The item ordered was exactly as advertised, but it took almost a month to get to me. This website needs a "ships from China whenever we get around to it" disclaimer at the top. I ordered in plenty of time for Christmas, it didn't show up until after the new year. Every other order I made the same day made it just fine, even items from overseas, except this one. Never again.
6 December 2024
Unprompted review
Reply from Moderny
Thank you for taking the time to share your experience with us. We sincerely apologize for the delays and any frustration caused by the delivery time of your order. Because of logistics complications, we were forced to fulfill orders directly from the manufacturer, which is based overseas. Our normal fulfillment center, located in Los Angeles, California, typically handles orders much more efficiently. We understand how disappointing it is for an item not to arrive in time, especially for a special occasion like Christmas.
To address your concerns further, we kindly ask that you contact our customer service team at Hello@moderny.co. They will be happy to assist you in reviewing your order and ensuring that your concerns are handled appropriately. Please know that we value your feedback and are continuously working to improve our processes to provide a smoother and more reliable experience in the future. Your patience and understanding mean a lot to us.
Stained glass books lamp a huge disappointment
Received the stained glass books lamp from Moderny as a gift. I wish I could post photos of what was advertised compared to what I received. The quality of the actual piece was the worst thing I’ve ever seen. It looked like a two year old made it. It is very cheap plastic, and the paint job is a total slop job. Don’t spend your money on it. $39.99!! It looks like it’s worth $1.50
24 December 2024
Unprompted review
Reply from Moderny
Thank you for sharing your honest feedback with us. We’re truly sorry to hear that the lamp you received did not meet your expectations in terms of quality. We understand how disappointing it can be to receive an item that doesn’t align with what was advertised, especially when it was intended as a thoughtful gift.
To address your concerns and review this matter further, we kindly ask that you reach out to our customer service team at Hello@moderny.co. They will be happy to assist you in investigating your concerns and working toward a resolution. We appreciate your feedback and will use it to improve our products and ensure a better experience for our customers in the future. Thank you for bringing this to our attention.
Great gift !
25 December 2024
Unprompted review
Reply from Moderny
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your gift and that it made a great impression. We take pride in carefully curating products that bring joy and value, and it’s wonderful to know that we’ve met your expectations. Your satisfaction means the world to us, and your feedback brightens our day!
If there’s anything more we can do to enhance your experience, please don’t hesitate to let us know. Whether you have questions, need assistance, or are looking for recommendations for future gifts, we’re here to help. Thank you for choosing us, and we look forward to serving you again!
Ordered a lamp that’s supposed to look…
Ordered a lamp that’s supposed to look like a stack of books, the photo on their site looked good.
What arrived after several weeks from china is cheaply made garbage whose colors and build quality are shoddy at best. Oh and it arrived broken.
Attempts to contact via email (the only method…) result in computer generated responses with no response in the past ten days as to a status of a “replacement product”. At this point i don’t even want a new product (it will be the same junk quality anyway…) and will be initiating a charge back if Moderny does not make this right. Avoid at all costs!!!!
21 December 2024
Unprompted review
Reply from Moderny
We sincerely apologize for the disappointing experience you’ve had with your order and the challenges you’ve faced in reaching us. This is not the level of quality or service we strive to provide, and we deeply regret the frustration this has caused. Your feedback about the lamp's quality and the condition in which it arrived is concerning, and we understand how this has impacted your trust in us.
To address this matter promptly, please email our dedicated customer service team directly at Hello@moderny.co with your order details and photos of the item as it arrived. We want to ensure this issue is resolved to your satisfaction. Thank you for bringing this to our attention, and we are committed to making things right for you.
Beautiful Pillow Covers
The pillow covers came and were very nice. The screen print picture was very vibrant and clear. Ordering was easy and shipping confirmations were sent. This is 3rd order, so I’m very satisfied with product and the Company.
30 November 2024
Unprompted review
Reply from Moderny
Thank you so much for your wonderful feedback! We’re thrilled to hear that you loved the pillow covers and found the screen print vibrant and clear. It’s fantastic to know that you had an easy ordering experience and were kept updated throughout the shipping process. Your satisfaction is our top priority, and it’s incredibly rewarding to hear this is your third order with us!
We truly appreciate your continued trust in our products and company. If there’s anything else we can do to make your experience even better or if you have any future needs, don’t hesitate to reach out. Thank you for being such a valued customer!
Never seen this before...email of lies
Never seen this before...an email full of lies to trick people into buying more with a discount code seemingly meant for friends and family of employees (mentions Simon and then Rebecca). The email addresses don't actually exist so this is obviously a ploy to get more people's money. I have no idea if purchasers would get their items or not, or what the quality would be, but from other reviews it appears this isn't a reliable company. I DID email the emails from "Simon" and "Rebecca" to hello @ moderny.co and their reply below is downright laughable.
2 January 2025
Unprompted review
Reply from Moderny
We appreciate you bringing this to our attention and are deeply sorry for the negative impression this experience has created. Transparency and trust are core to our values, and we take allegations like this very seriously. The situation you’ve described is absolutely not aligned with the standards we uphold, and we will investigate this matter thoroughly to ensure any misleading communications are addressed.
If you have additional details, such as the email you received, we encourage you to forward it to our customer service team at Hello@moderny.co. This will help us verify its authenticity and take corrective action if necessary. Your feedback is invaluable, and we are committed to ensuring our customers feel respected, informed, and valued. Thank you for bringing this to our attention.
Unique gifts
3 January 2025
Unprompted review
Reply from Moderny
Thank you for your feedback! We’re thrilled to know that you appreciate our selection of unique gifts. Curating distinctive and memorable items is at the heart of what we do, and it’s wonderful to hear that they’ve caught your attention.
If you have any specific needs or are looking for recommendations, please don’t hesitate to reach out. We’re here to help you find the perfect gift for any occasion. Thank you for choosing us, and we look forward to serving you again soon!
Luxury throws
The throws i purchased, all four of them are of such high quality. Thick, heavy and weighted......and quite luxurious. Delivery to the UK is as quick as it could possibly be.
23 December 2024
Unprompted review
Reply from Moderny
Thank you so much for your wonderful feedback! We’re delighted to hear that you are thrilled with the quality of the throws you purchased. Knowing that you find them thick, heavy, and luxurious truly makes our day, as we strive to offer products that exceed expectations.
We’re also glad to hear that delivery to the UK was as prompt as possible. Your satisfaction is our top priority, and it’s fantastic to know that both the product and service met your expectations. Should you need anything else in the future, please don’t hesitate to reach out. Thank you for choosing us!
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