Orders 3 number elastics, only received two, emailed to chase the third with no acknowledgment but did answer other question. Haven’t bothered chasing as felt they were not great quality so have purch... See more
Company replied
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See what reviewers are saying
Cannot fault this company. Everything is to a extremely high standard with a show stopping ' wow ' look.
John & Amanda were so helpful, from booking appointment to go visit the shop, to pre-selecting items to suit and supporting final decision on items that will create the perfect showing look. Would hig... See more
Company replied
Honestly the best customer service you will get! Massive life savers at the London international this year when my older horse decided he was young again and we needed a last minute calmer! Also am... See more
Company replied
Company details
- #18 of 22 best companies in Equestrian Shop
Contact info
United Kingdom
- 07710550438
- info@showponyprep.com
- www.showponyprep.com
4.3
Excellent
441 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality shirts - son won’t wear any others
We love the shirts and son won’t wear any others. Appreciate this is a growing family business.
11 March 2025
Reply from Showponyprep
Hi Lara
Thank you so much for taking the time to review your order from March.
We can see that the first order we dispatched did have an error (which we thoroughly apologise for) and i've looked through the correspondence after this error and i can see we have apologised on email to you. We also tried to fulfill your request of having another shirt added into the parcel, however, this invoice we sent (17.3.25 D4850) to you wasn't paid so we couldn't send the extra one out.
We are constantly looking for ways to improve our service and after a full review we can see that you were never reimbursed for the postage money you returned the shirt with. We will rectify this today and ensure you are not out of pocket for an error on our part.
If you do decide you would like the additional shirt then we can send free of charge.
Look forward to hearing from you and hope you also have a successful season ahead
Karlie xx
Contact iffy
Orders 3 number elastics, only received two, emailed to chase the third with no acknowledgment but did answer other question. Haven’t bothered chasing as felt they were not great quality so have purchased elsewhere - not much to them but the clips were glued wrong way so had to get husband to fix them so they were neat to use. Chalk powder is good though so will probably reorder that when needed
12 March 2025
Reply from Showponyprep
Hi Rosie
I have just personally looked over your order you made with us and can see you ordered 3 sets of number clips. Our confirmation checks at this end do state that we sent three to you, but we trust that you will be telling us the truth that you didn't receive it so i will make sure you are refunded for this item right away.
As for the comments on quality of the clips, i cannot locate any correspondence from you where you have given us this feedback and given us the chance to make them right for you so i cannot comment on this part other than potentially say if you order hand made products you are not happy with then it sometimes helps just to let us know so we can try and help out.
We are super glad you love our Luminate whitening product - its getting 5 star reviews across the board and is extremely pocket friendly compared to our competitors so we are glad you like this and your other items.
Have a great season ahead.
Karlie x
Quality was appalling considering the cost no recommendations here
Quality was appalling considering t
5 March 2025
Reply from Showponyprep
Hi Karen
I've just had a look at the purchase you made and i can see you have purchased a false mane piece and some glue.
I have also checked through all of our correspondence and cannot find any emails or messages logged to state that you were unhappy with the hair you purchased.
These manes are standard and im not sure how they can physically be "appalling" in any way as they are all wefted in a meticulous way.
I would hope that rather than leave 1 star reviews on a family businesses website you would at least give us the opportunity to look into the order you made over 2 months ago so we can support you with any issues.
Many thanks
Karlie
Great Service
This is my second order from this company, very good communication and fast delivery, items are all good quality will certainly be placing another order and recommend to my friends.
4 April 2025
Unprompted review
Very fast shipping, quality product
Very fast shipping, can’t wait to use my jacket in the ring
4 February 2025
Very quick delivery of a lovely tie…
Very quick delivery of a lovely tie which had its debut this weekend
4 February 2025
Quality product
Great Quality product
Fast postage
Love been able to buy horse show gear .
4 February 2025
Quality goods
Good quality items .
Fantastic communication.
Good price
Fast postage.
Very happy
9 December 2024
Reply from Showponyprep
Thank you Jane for your wonderful review! As a small family business we pride ourselves in getting our customer service right as we feel this differentiates us from our competitors.
Have a fabulous 2025 season!
Karlie, Tal & Team SPP xx
Reply from Showponyprep
Thank you Emma for your wonderful review! As a small family business we pride ourselves in getting our customer service right as we feel this differentiates us from our competitors.
Have a fabulous 2025 season!
Karlie, Tal & Team SPP xx
I bought my first items from Karlie…
I bought my first items from Karlie back in 2022 at the royal Windsor show and have been buying regularly ever since. She’s always been incredibly helpful and haven’t bought from anywhere else! A truly amazing business and the browbands are to die for! Thank you SPP ♥️
17 February 2025
Unprompted review
Reply from Showponyprep
Hi Hayley
Thank you so so much for your wonderful review, you have been an avid supporter from the start and we truly love watching your journey!
Have a fabulous 2025 season and we hope to catch up at shows again!
Karlie xx
Excellent products excellent service…
Excellent products excellent service and fast delivery
5 December 2024
Reply from Showponyprep
Thank you Tina for your wonderful review! As a small family business we pride ourselves in getting our customer service right as we feel this differentiates us from our competitors.
Have a fabulous 2025 season!
Karlie, Tal & Team SPP xx
Really fast dispatch and delivery and…
Really fast dispatch and delivery and fantastic product
3 December 2024
Reply from Showponyprep
Thank you Sarah for your wonderful review! As a small family business we pride ourselves in getting our customer service right as we feel this differentiates us from our competitors.
Have a fabulous 2025 season!
Karlie, Tal & Team SPP xx
Excellent service and products
Excellent service and products
Highly recommend
Carly goes above and beyond to give an amazing service
3 December 2024
Reply from Showponyprep
Thank you Michelle for your wonderful review! As a small family business we pride ourselves in getting our customer service right as we feel this differentiates us from our competitors.
Have a fabulous 2025 season!
Karlie, Tal & Team SPP xx
Reply from Showponyprep
Thank you Sharon for your wonderful review! As a small family business we pride ourselves in getting our customer service right as we feel this differentiates us from our competitors.
Have a fabulous 2025 season!
Karlie, Tal & Team SPP xx
Reply from Showponyprep
Thank you Charlotte for your wonderful review! As a small family business we pride ourselves in getting our customer service right as we feel this differentiates us from our competitors.
Have a fabulous 2025 season!
Karlie, Tal & Team SPP xx
Quick delivery
9 August 2024
Reply from Showponyprep
Thank you Lindsay for your wonderful review! As a small family business we pride ourselves in getting our customer service right as we feel this differentiates us from our competitors.
Have a fabulous 2025 season!
Karlie, Tal & Team SPP xx
Lush
Love these sunglasses and receive nothing but compliments when wearing them. I need all 3 colours 🤣
6 August 2024
Reply from Showponyprep
Thank you Kel for your wonderful review! As a small family business we pride ourselves in getting our customer service right as we feel this differentiates us from our competitors.
Have a fabulous 2025 season!
Karlie, Tal & Team SPP xx
OMG our special request Browband…
OMG our special request Browband arrived and couldn’t be more happy it is perfect , thank you soooo much it is amazing
12 September 2024
Unprompted review
Reply from Showponyprep
Hi Natalie
Im soooo happy you love the bespoke browband we have crafted for you! I loved the way it looked when it was finished - i forgot to take pictures of it though :-( would you be kind enough to tag us into your pictures when you wear it so we can showcase it! It was absolutely one of a kind.
Hope it brings you lots of luck
Karlie x
Great selection of showing products
Great selection of showing products. Good service and communication to customer. Happy with everything I buy from them my little os turned out to the best with their products
5 July 2024
Reply from Showponyprep
Thank you so much Mary for being one of our most loyal and supportive customers! From day one you have been a big supporter and we love watching your results and updates wearing all of our wonderful products.
Karlie xx
Beautiful browband
Beautiful browband. Speedy delivery
Really gorgeous . Looked amazing on
4 July 2024
Reply from Showponyprep
Hi Clare
Im super pleased you love your browband, we put tonnes of effort into making them as we know people can tell the difference when a SHOWPONYPREP browband is in the ring.
Thanks for supporting our family business
Karlie xx
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