Orders 3 number elastics, only received two, emailed to chase the third with no acknowledgment but did answer other question. Haven’t bothered chasing as felt they were not great quality so have purch... See more
Company replied
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See what reviewers are saying
Cannot fault this company. Everything is to a extremely high standard with a show stopping ' wow ' look.
John & Amanda were so helpful, from booking appointment to go visit the shop, to pre-selecting items to suit and supporting final decision on items that will create the perfect showing look. Would hig... See more
Company replied
Honestly the best customer service you will get! Massive life savers at the London international this year when my older horse decided he was young again and we needed a last minute calmer! Also am... See more
Company replied
Company details
- #18 of 22 best companies in Equestrian Shop
Contact info
United Kingdom
- 07710550438
- info@showponyprep.com
- www.showponyprep.com
4.3
Excellent
441 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt with a good product
3 June 2024
Reply from Showponyprep
Hi Vicki
Thank you for your lovely review, we truly appreciate each and every person that takes the time to leave a review as it helps our business to maintain the exceptional reputation we have built over the past 6 years.
Karlie xx
Fantastic customer service
Fantastic customer service!
Quick response to all emails and efficient in resolving any issues at all!
Would highly recommend!
3 June 2024
Reply from Showponyprep
Hi Laura
Thank you so much for your wonderful review. We pride ourselves on our supportive customer service and have this year expanded our team and hired a lovely lady called Mel so we are always on hand to support our customers through every different channel.
Many thanks for supporting our family business
Karlie xx
Able to contact company very easily
Able to contact company very easily, guidance given about product. Prompt delivery and as described, delighted.
4 June 2024
Reply from Showponyprep
Hi Amanda
Super pleased we achieved all aspects of customer service through to a prompt delivery of your chosen products.
Thank you as always for supporting our family business.
Karlie xx
Reply from Showponyprep
Hi Samantha
Thank you so much for your wonderful review. We pride ourselves on our supportive customer service and have this year expanded our team and hired a lovely lady called Mel so we are always on hand to support our customers through every different channel.
Many thanks for supporting our family business
Karlie xx
Amazing support
Amazing support, products and prices. Everything we need for the show ring. All questions are always answered.
Highly recommend.
9 May 2024
Reply from Showponyprep
Hi Em
Thank you so much for your wonderful review. We pride ourselves on our supportive customer service and have this year expanded our team and hired a lovely lady called Mel so we are always on hand to support our customers through every different channel.
Many thanks for supporting our family business
Karlie xx
My favourite store worldwide
My favourite store worldwide.
Extremely lucky to have this beautiful store available to us in Australia.
8 May 2024
Reply from Showponyprep
Hi Brooke
We love seeing you guys all wearing our products over in Australia!! It is literally the best feeling in the world!!
Looking forward to seeing your new browbands in the ring soon.
Wishing you tonnes of luck in the coming season and hope you continue to fly the SHOWPONYPREP flag high in AUS.
Thank you again for supporting our family business!
Karlie xx
Reply from Showponyprep
Hi Laura
Thank you so much for your wonderful review. We pride ourselves on our supportive customer service and have this year expanded our team and hired a lovely lady called Mel so we are always on hand to support our customers through every different channel.
Many thanks for supporting our family business
Karlie xx
Reply from Showponyprep
Hi Carol
Thank you so much for your wonderful review. We pride ourselves on our supportive customer service and have this year expanded our team and hired a lovely lady called Mel so we are always on hand to support our customers through every different channel.
Many thanks for supporting our family business
Karlie xx
Really pleased with everything iv…
Really pleased with everything iv received from these guys if there was any delay I was kept updated.
All items are co really good quality and i love being at shows and spotting others in different bits and pieces
3 April 2024
Reply from Showponyprep
Hi Hollie
Thank you so much for supporting us and being a part of the SHOWPONYPREP family. The showing community is truly a wonderful one for us all to be involved in.Our children and i do the exact same thing spotting different items on the showground - it makes us super proud!
Thanks for supporting our family business
Karlie xx
Lovely business owners that go just…
Lovely business owners that go just that little bit further xx
Excellent choice of products and ordering is easy. xx
4 March 2024
Reply from Showponyprep
Glad you thought our banner was ok and its a great addition to your school.
Many thanks
Karlie
First class service
Karlie & Tal always go above and beyond. They supply quality items at affordable prices. The customer service is second to none and I would recommend them to anyone.
4 March 2024
Reply from Showponyprep
Hi Mrs P
Thank you so much for your wonderful review. We pride ourselves on our supportive customer service and have this year expanded our team and hired a lovely lady called Mel so we are always on hand to support our customers through every different channel.
Many thanks for supporting our family business
Karlie xx
Reply from Showponyprep
Hi Mary
Thank you so much for your wonderful review. We pride ourselves on our supportive customer service and have this year expanded our team and hired a lovely lady called Mel so we are always on hand to support our customers through every different channel.
Many thanks for supporting our family business
Karlie xx
Great products easy to order and quick…
Great products easy to order and quick delivery
13 February 2024
Reply from Showponyprep
Hi Lisa
Thank you so much for your lovely feedback - we truly appreciate all of the support you give to our family business.
Karlie xx
Excellent customer service.
Excellent customer service.
Was delivered in the required time to Sydney Australia, well presented packaging.
9 February 2024
Reply from Showponyprep
Hi Kellie
Thank you so much for your lovely feedback - we truly appreciate all of the support you give to our family business.
Karlie xx
Great products
Great products, have a show shirt and a tie.
Fast delivery, was literally next day.
Very pleased and will order again
8 February 2024
Reply from Showponyprep
Hi Charlotte
Thank you so much for your lovely feedback - we truly appreciate all of the support you give to our family business.
Karlie xx
Brilliant service excellent quality…
Brilliant service excellent quality lovely people to deal with
6 February 2024
Reply from Showponyprep
Hi Sarah
Thank you so much for your lovely feedback - we truly appreciate all of the support you give to our family business.
Karlie xx
Beautiful new green browband
•Arrived on time in January
•Arrived in a beautiful packaging
28 January 2024
Reply from Showponyprep
Hi Miss Saunders
Thank you so much for your lovely feedback - we truly appreciate all of the support you give to our family business.
Karlie xx
Beautiful, high quality products!
I’ve had a number of products from SPP and they have all been extremely high quality, well priced and well loved!
29 January 2024
Reply from Showponyprep
Hi Jessie
Thank you so much for your lovely feedback - we truly appreciate all of the support you give to our family business.
Karlie xx
Amazing service
18 January 2024
Reply from Showponyprep
Thanks so much Danielle for your lovely review, we always work hard to serve our customers and we really appreciate it when it is acknowledged
Hope you have a fabulous show season.
Karlie and Team SPP xx
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