Shrigleyhallhotelandspa Reviews 

63
TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about dirty hotel rooms featuring stained carpets, peeling paint, mold, and serious maintenance problems throughout the aging facilities. Many people also experienced disappointing food quality, cold meals, long waiting times, and frustrating encounters with unhelpful staff members during their entire extended stay. Some reviewers were happy with the breathtakingly beautiful outdoor grounds, stunning views, and the friendly staff who provided exceptionally welcoming service. Consumers additionally enjoyed the wonderfully relaxing spa treatments, impressive pools, and peaceful natural surroundings that made their special occasions genuinely memorable and very enjoyable.

What people talk about most

Facilities

Customers consistently note negative experiences with facilities, pointing out that many areas are dated,... See more

Staff

Consumers find staff to be ambiguous, with highly mixed experiences reported during their stays. While many... See more

Service

People report ambiguous experiences with service during their stays. While some reviewers praised the staff... See more

Quality

Reviewers highlight negative aspects of quality, frequently describing severe cleanliness issues such as... See more

Location

Clients share ambiguous opinions on location, while many reviewers praise the beautiful settings, gorgeous... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Wish I had read the reviews here before booking. All the 1* reviews match our experience. Dirty room, stains everywhere. Broken and worn furniture. Poor customer service with the exception on the du... See more

Rated 1 out of 5 stars

Unfortunately we didn't have a good experience at this hotel. We booked 2 rooms at the beginning of December and paid what we would consider a lot of money for them. The cleanliness of the roo... See more

Rated 1 out of 5 stars

Booked a one night stay using a ‘Buy a Gift, luxury hotel experience’ gift voucher. I would not consider Shrigley Hall to be a ‘luxury’ and wish I’d read the reviews before booking. The r... See more

Rated 1 out of 5 stars

Our room wasnt good ir was at the furthest point away at the end of a corridor and looking out onto the bins.The bin men arrived early to empty them and woke us up as so noisy. There was a big d... See more


2.2

Poor

TrustScore 2 out of 5

63 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(63)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I'm still waiting for a refund from…

I'm still waiting for a refund from 19th August. Despite being in regular contact via email and I have been asked for my bank account details (not sure why the refund can't go back on the card I paid with) I have no refund. I have rung this morning, and... office hours are Monday to Friday so I didn't get to speak to anyone. So frustrating. It is so simple to put this right.

Finally... 30th September... refund received! Thank you.

19 August 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look