Simplelifehomes Reviews 

I had a great experience with simple life from start to finish. They were professional, responsive, and made the entire process smooth and stress-free. They kept me informed every step of the way, answered all my questions promptly, and went above and beyond to ensure everything was handled efficiently. I truly appreciate their honesty, dedication, and excellent customer service. I would highly recommend them to anyone looking for a reliable and trustworthy housing agent.

Easy and fast process. And Megan ensured she asked me if I had any other concerns which made me feel more at ease knowing I was being heard.

They behave like thugs threatening to drag tenants to courts for delayed rents but 4 months after complaining of repairs they are still sitting on it with no actions whatsoever. It seems that they randomly come back asking a question! No visits or inspections. 4 months to attend to repairs is beyond jokes.
Bridgewater will patiently wait this long should I not pay rents?
There seems to be non stop tenants moving out left and right around South Queensferry where I am.

I originally gave a high rating for the renting office and customer service team, as they were helpful and responsive. However, my experience with the maintenance team has been very disappointing.

The app is not very user‑friendly, and without face recognition, I have to log in manually every time. When I collected the keys, there were many defects in the property, and it took almost three months for the repairs to be completed — with some jobs finished poorly.

The most unexpected issue was the kitchen hood carbon filter. Only a few weeks after moving in, greasy liquid started dripping from the hood and even spoiled my food. I was advised to order the filter myself because it would be faster, and I was told I would be reimbursed afterwards. The filter arrived within a week, but then I was informed that the landlord refused to pay. After nearly two months of back‑and‑forth, the reimbursement was finally approved. It wasn’t a large amount of money, but the trust was damaged.

Another concern was the loose carpet. A wider metal strip with exposed screws was installed, and my foot was scratched. When I reported this, I was told it was “a minor cosmetic detail” because the manufacturer had mitigated the risk. Now we all have to be extra careful when walking over it.

Overall, I appreciate the renting office, but the maintenance process has been frustrating and has affected my confidence in the service.

A really poor unprofessional company who puts maintenance charges on your account without telling you , under the guise of property repairs being the tenant's responsibility. They refused to let me view the property before moving in, lied saying it was a new build but cosmetically and functionally it was in disrepair. They are now refusing to resolve outstanding charges and are telling me to dispute it when claiming my deposit back. That's ridiculous, the company is horrible and I advise anyone to stay clear!

My original review upon moving in is below:
Dec 16, 2024
Terrible Experience
Terrible Experience – Avoid Simple Life Homes
★☆☆☆☆

My experience with Simple Life Homes has been nothing short of appalling. They do not allow you to physically or virtually view the exact property you’re renting, nor do they provide pictures of the property in its actual state. Instead, they expect you to pay a non-refundable holding deposit (mine was over £250) and later pay your full deposit and rent without ever seeing the property.

Their excuse? They claim their properties are either “new builds” or “in high demand,” so there’s no time to offer viewings. This is misleading, as the property I moved into is a poorly built 4–6-year-old "new build," far from the pristine condition you’d expect.

The issues were numerous and unacceptable:
- The property was not handed over in a clean condition.
- The floor is poor quality, covered in scuff marks, and has sticky patches that won’t disappear even after cleaning.
- The skirting boards are severely chipped and look like they’ve been nibbled by a pet.
- The mixer tap in the kitchen was loose.
- The back garden light doesn’t work.
- The garden is a muddy mess with patchy grass—completely neglected and unusable.
- The thermostat and heating system didn’t come with instructions, nor did the inspector provide any induction on how to use it.
- Rusty towel rails and metal fittings.
- Rusty heaters.
- Rusty bathroom mirrors.
- A broken fridge tray, which should have been addressed before I moved in.

For the rent they charge, this is completely unacceptable. The property was not redecorated before my move-in and had scuffed walls, poorly aligned cabinet doors, and a garden door with a visible gap due to its poor fitting. The light fittings are crooked, and no effort was made to address basic wear and tear.

They carried out the inventory inspection on my move-in day, suggesting they didn’t inspect the property after the previous tenant moved out. The move-in process was chaotic, with the key collection time changed arbitrarily. The inspector who handed over the property was clueless about the security alarm, internet hub, and appliance manuals, leaving me in the dark about essential features.

Since moving in, I’ve had to raise multiple tickets to fix issues that should have been addressed before I arrived. Even if the property had been a brand-new build, their subpar construction and lack of attention to detail would still result in numerous defects.

Renting with Simple Life Homes feels like gambling with your money. Their claims of “new builds” or “high demand” are an excuse to avoid transparency, and their disregard for tenant experience is shocking. For the price they charge, it is absolutely not worth it. I strongly advise against renting from them.

Amber has been fantastic.
Very quick at responding and was straight on the phone when I had any questions.
Brilliant service.
Thankyou

I have rented two properties through this company, and overall the tenancy experience itself was positive. The properties were well managed, communication during the tenancy was generally good, and when I moved out of my previous property, my deposit was returned very quickly without any issues.

Unfortunately, my experience at the end of my most recent tenancy has been very different. It has now been a month since I vacated the property, and nearly three weeks since I received written confirmation following the inspection that my full deposit would be returned.

Despite this confirmation, the deposit return has still not been processed. I have contacted the company on two separate occasions for an update, but have received no meaningful progress. Furthermore, no action appears to have been taken with TDS during this period, leaving me to initiate the process myself.

It is disappointing because my previous experience with the company was excellent, and this delay seems entirely unnecessary given that the full deposit return was agreed. I hope this is simply an administrative issue that can be resolved promptly, but it has unfortunately overshadowed what was otherwise a positive renting experience.

Getting them to sort issues is anything but simple, most frustrating landlord I've ever had to deal with. Replace the batteries in the carbon dioxide and smoke alarms in the surrounding empty houses - they've been beeping for months, every 30 seconds. How is this anything but a 5 minute job to be done, instead it's literally anyone else's problem and "will be done" but never is.

Everyone was helpful and efficient. The use of technology to speed up the referencing process is quite amazing. Looking forward to moving into our brand new, home.

I like the location, house layout and security of this property

We were looking at renting a property, called so many times, no answer. When someone actually answered, they were leaving a message to someone who as they said will call back. That obviously didn’t happen. Not sure what is the phone line for, but not a good start if you looking for a good letting agency.

I am a current tenant with Simple Life and have had an extremely disappointing experience from the very start.

Despite signing my tenancy agreement and submitting my inventory, neither document has ever been formally acknowledged by Simple Life. I have had no written confirmation that they even hold these on file.

More seriously, the balcony door/window was already broken when I moved in. This was noted on the inventory. I have since sent multiple emails and made several phone calls to report this — and have received absolutely no response. The repair remains unresolved, leaving a security risk in my home.

Simple Life appears to be completely unreachable. Emails go unanswered, phone calls go nowhere. As a tenant, you are left with no support and no point of contact.

I have now raised a formal complaint and am prepared to escalate to the Property Redress Scheme if this is not resolved.

I would strongly caution anyone considering renting through Simple Life to think carefully before doing so.

The simple life experience for us has been great we have a great neighborhood very quiet and relaxed love it

Communication was good throughout. Once you get the keys and are all set up the app is a nice touch.
Staff are friendly, polite and knowledgeable

Amber is incredible! From our very first interaction, right up until we were ready to be handed over to the next stage of our application, she listened to all of my worries and concerns, communicated everything I needed to know promptly and on the very same day Amber contacted me, we had already chosen and reserved our new home. I cannot thank you enough Amber, you are a credit to Simple Life!

love Simple life homes, great service, quick resolution of any maintenance issues etc.
This is my 3rd year as a renter and don't think I will be mving any time soon.

Lovely customer service, Abbie helped answer any questions we asked and had a laugh while doing so.

Have lived in a simple life home for 5years now . Love the house and area. Always keep the estate looking nice and tidy . Usually problems are dealt with. Hope rent doesn’t go up anytime soon or we will be homeless

Living in this house for over 5 years. Loving it

Lovely home, any problems are dealt with quickly and efficiently.