Simplelifehomes Reviews 

Living in this house for over 5 years. Loving it

Lovely home, any problems are dealt with quickly and efficiently.

Excellent customer service, the phones were manned by Amber who made the process effortless. Couldn’t recommend more.

Great customer service. Amber was really helpful on the phones, it made the process much more simple.

Charlotte was really helpful in talking to me over the phone and in supporting me with what I needed. Very happy

Niamh One of the staff was absolutely brilliant, quick emails back, spoke politely, answered all my questions and genuinely I feel a lot better in myself knowing all information she provided thankyou

very helpful staff spoke with charlotte on the phone helping me and my partner during the process and viewing

Called earlier in the week and spoke to Charlotte about renting a property. She was very helpful and gave me some good advice regarding renting and property types from your company as I am new to renting.

Charlotte S from the Simple Life Homes team was very helpful and patient with me. Thank you for the help.

My experience with Charlotte was very helpful she guided me through the process and explained everything in detail.

A lovely company and beautiful homes.

After owning my own property it can be daunting however the process is quick and simple to navigate.

Will Sims at simple life homes, admin, has been absolutely amazing today. As a previous tenant and in desperate need of a reference today for another property, He took time to understand my predicament in such an empathetic way and acted speedily to return the completed reference by the end of his working day. Will is a credit to the team and I will be forever grateful. Will you are an angel

Very disappointing experience moving out of a Simple Life property.

At the end of our tenancy, Simple Life attempted to retain our entire deposit (£960) and additionally demanded a further £299 on top! Many of the proposed deductions related to issues that were either pre-existing, general maintenance matters, or what we believed to be fair wear and tear after living in the property for over 3 years.

Some of the charges were frankly ridiculous, including £12 for tightening a toilet seat.

At the start of the tenancy, we had already raised concerns about inaccuracies in the check-in inventory and provided photographic evidence by email, however many of these issues still appeared to be attributed to us during check-out.

Before escalating matters, we tried to resolve things reasonably and proposed a deduction of around £300 from our deposit, which we believed was fair for the 3.5 years we lived at the property. However, Simple Life rejected this and continued pursuing a much larger amount.

We therefore raised a dispute through the TDS adjudication process. The independent adjudicator ultimately ruled in our favour, with the final outcome closely reflecting the fair and reasonable figure we had originally proposed ourselves. We received the majority of our deposit back, and the additional charges Simple Life attempted to pursue beyond the deposit were dropped.

The whole process was unnecessarily stressful and felt heavily weighted towards maximising deductions rather than fairly assessing the condition of the property, pre-existing issues, and fair wear and tear.

My advice to any tenant would be:

* Take extensive photos at move-in and move-out
* Challenge any inaccuracies in the inventory immediately
* Keep copies of all maintenance reports and emails
* Do not feel pressured into accepting unfair deductions without using the deposit protection dispute process

*EDIT FOLLOWING SIMPLE LIFE’S RESPONSE TO THIS REVIEW*

The response to this review further demonstrates Simple Life’s lack of care and attention that we experienced throughout this process.

The response incorrectly states that our tenancy lasted 2 years and 7 months, when in fact we rented the property from August 2022 until March 2026 — over 3.5 years. This is particularly concerning given that tenancy duration and fair wear and tear are key considerations in deposit disputes.

The response also stats that we were given a full 7-day period to amend the check-in inventory. In reality, the inventory report became inaccessible to us before the 7-day period expired. When we raised this at the time, we were informed that the report could not be amended, which is why we instead sent photographic evidence of the property’s condition via email.

Most importantly, the response fails to acknowledge that the independent TDS adjudication process found that many of the charges pursued against us were not justified. The final decision reflected that several claims did not appropriately account for fair wear and tear, pre-existing issues, and attempted betterment of the property.

We stand by our review and hope future tenants ensure they carefully document the condition of their property throughout their tenancy.

This was my first interaction with Simple life Housing & strait away they seem so professional.
I was so impressed with the young lady that dealt with me, “Niamh”
I am useless with technology & the web, she was so patient with me & nothing was to much for her talking me through everything & helping with my issues.
She is asset & a credit to simple Life Housing.

Regards R Flucker

Have spoken to a few companies before about renting and they haven't been very helpful on the phone. They are all very dismissive. Charlotte the girl I spoke to was very helpful and went above and beyond, patiently answering all my questions. If I do decide to rent a property from the company then I will definitely request Charlotte to help me. 🙂

Charlotte was very helpful and made the whole experience very easy for us. She talked us through the whole process and made sure our needs were met and was very personable as well as being easy to contact throughout.

Fast response and communication, great quality homes , Jade from simple life team been very helpful went above and beyond to make sure everything is going smoothly.

I have just reserved a property with Paulina, she has been extremely informative throughout and managed to get me a same day viewing, I was interested in 2 properties and she has ensured I had visibility to both before submitting an application for one. Extremely helpful and kind and has made the process smooth for me! Thank you.

The full team that I’ve dealt with today has been amazing, Tammy H was the ideal person to show us around our interested property, she was informative, helpful and enthusiastic. Niamh was super helpful every time I called for support and Charlotte S, supported us with questions via email.

Nice team. They helped me a lot during my new home search and I found one with them.

George was very quick to update us on our progress during the application process, many thanks George