Simply Hike Reviews 

1,889
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

I ordered a yoga mat over 7 days ago and was told it was dispatched on the day ordered. Downloaded the app shop so that I can track the parcel however the status is “still waiting for details” I have... See more

Company replied

Rated 2 out of 5 stars

Ordered boots no problem arrived no problem Needed half size spoke to customer service they said they would get them in, so sent back Royal Mail for quickness as couldn't get to shop immediately. Em... See more

Company replied

Rated 4 out of 5 stars

I ordered some boots , when they arrived they did not fit comfortably, I returned them by Post Office signed for, I tracked my delivery and saw they had been delivered. I have had no refund or any rep... See more

Rated 1 out of 5 stars

Wellington boots arrived and were very comfortable for my daily dog walks. They were cleaned and dried everyday and the appropriate care spray used but after less than a month the right boot cracked a... See more

Company replied

Company details

  1. Camping Shop

Information provided by various external sources

We specialise in the best hiking gear for hill walkers and people who love outdoor adventuring. Watch our demonstration videos of all our gear.


Contact info

2.1

Poor

TrustScore 2 out of 5

2k reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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2.1

All reviews

(1,889)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

ITEM ON WEBSITE DID NOT MATCH PRODUCT SENT

I order a Life venture Expedition trek towel 150 but was sent an inferior and cheaper product.

Item did not match image or specification on website.

I also had to phone to have the postage refunded

Very poor service

10 July 2014
Unprompted review
Simply Hike logo

Reply from Simply Hike

We are very sorry to hear of the disappointment for the customer upon receiving the goods. We have subsequently spoken directly with the customer to advise that the towel itself is exactly as advertised, but indeed the little bag included to carry the towel in has been changed from the original design by the Supplier/Manufacturer which they did not inform us of prior to delivering the goods into our store. Our Product Admin team will now arrange for a new image of the bag to be uploaded onto our site to avoid future confusion or disappointment for our customer's. The customer has been duly refunded in full including postage cost.

Rated 5 out of 5 stars

great service

Bought a pair of berghaus prognosis2 which arrived in two days. Fantastic service and great shoes. Bought them specifically for the Bob Graham round and they didn't disappoint. Good relatively stiff but extremely comfortable shoes. Would definitely recommend.

6 July 2014
Unprompted review
Rated 5 out of 5 stars

best by far

Ordered the centurio 45 after reading lots of reviews and a few days research, wanted a sack that does exactly what its says on the tin no silly pockets, no stupid zips and a tough bag this ticks all the boxes and more have tried with 20kg in the main compartment and pack is comfy also bought the mmps pockets and again well made and tough as coffin nails the service from simply hike is exceptional compared to other online retailers I've had several issues with rucksack arrived fast and efficiently will defiantly be using again

3 July 2014
Unprompted review
Rated 5 out of 5 stars

Excellent

Immediate dispatch. Many thanks for an easy and hassle free transaction.

2 July 2014
Unprompted review
Rated 5 out of 5 stars

excellent

product as described, dispatched impressively fast and arrived 2 days before expected to see it. most impressed and highly recommended. thanks.

1 July 2014
Unprompted review
Rated 5 out of 5 stars

Brilliant

Very fast delivery time and gave me text updates with an accurate estimate for delivery. Product arrived in perfect condition. Simply hike were also the cheapest for the particular product that I purchased.

1 July 2014
Unprompted review
Rated 5 out of 5 stars

Great company to deal with.

My order arrived quickly and was well packed. Customer Services were very friendly and efficient and I would have no hesitation in recommending Simply Hike and will certainly order from them again.

26 June 2014
Unprompted review
Rated 5 out of 5 stars

Works really well for a 3 man DofE team

These are my 14 year old son’s words. We shared the tent in 3 parts across all three of us to spread the weight. I think we had the perfect size. Other teams had tents to big and heavy and others to small. We camped two nights in the hottest weekend of the year and the tent had a lot of condensation, but with no wind and 3 sweaty boys perhaps not such a surprise. On the second night one of us slept in the porch with the bags! The poles can be fiddly but this should become easier with practise.

26 June 2014
Unprompted review
Rated 5 out of 5 stars

Excellent customer care!!

Ordering was easy online. When I checked my Order Confirmation the following day, I had accidentally ordered the wrong size. I rang & although it said item was dispatched the lady said she would check with dispatch. Parcel was still there & was promptly changed to correct size & delivered to me within days.
Item wasn't suitable & when I emailed to check that return was received, I was quickly informed it was & within few hours refund was received.
Very straightforward transaction - thank you!

26 June 2014
Unprompted review
Rated 5 out of 5 stars

great service

i would use simply hike again because the website was nice and easy to use, and the delivery was prompt

26 June 2014
Unprompted review
Rated 5 out of 5 stars

Speedy delivery no problems

I ordered a travelling rucksack and fleece from Simply Hike. I chose their site because they had the bag I wanted at an excellent price. Site is easy to use and navigate. Delivery was very quick and no hassle. Products as expected.

24 June 2014
Unprompted review
Rated 5 out of 5 stars

Impressed

I don't have a bad word to say about how my order was processed or delivered. To begin with, I was able to find the Berghaus walking boots I was looking for at a really fair price, much lower than the high street. And the boots arrived within a couple of days, perfect condition. Best of all, I was actually kept informed of when they were dispatched, and given a very precise delivery time estimate by text, which meant I wasn't held up all day waiting for them. Very impressed, and would definitely recommend.

23 June 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Good communications and great value. The item I bought from Simply Hike was dispatched REALLY quickly. Would definitely recommend this company for quick, hassle-free online shopping.

20 June 2014
Unprompted review

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