SimplyOwners Reviews 

733
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the seamless booking process, noting how easy it is to navigate and how reassuring it is to speak directly with the property owners. Visitors consistently highlight the wonderful locations, peaceful surroundings, beautiful swimming pools, and extremely well-equipped, spotless accommodations that feel just like home. Though some reviewers were not happy with unexpected price increases between initial estimates and final quotes, others mentioned difficulties receiving bookings or noted misleading property listings. Despite these occasional issues, people emphasize that the overall support and communication remain exceptionally helpful and reliable throughout.

What people talk about most

Location

Reviewers mention positive feedback about location, highlighting the amazing and ideal settings of the... See more

Facilities

Reviewers highlight positive aspects of facilities, noting that properties are very clean, comfortable, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, friendliness, and warmth... See more

Booking process

People report positive experiences with the booking process, describing the website as user-friendly,... See more

Service

Users describe positive interactions with service, highlighting first-class communication and extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful property in rural France. We had a fabulous two weeks. Spacious house with huge garden and a fabulous swimming pool. Kitchen well equipped, lots of fans to help with the heat! Car required... See more

Company replied

Rated 5 out of 5 stars

Easy booking system. Very clean apartment, like being at home with all contents available and only few minutes walk into centre too. Owners make you feel very welcomed into their apartment and nothi... See more

Company replied

Rated 5 out of 5 stars

We booked a lodge in Duke's Meadow for May half term through Simply Owners. Fantastic website and description of property was very accurate but even better when we got there. Correspondence with the... See more

Rated 5 out of 5 stars

Just back from a lovely villa stay at Casa Dara in the Algarve. The villa was immaculate and well priced. The only slight worry is sending the initial deposit abroad to an owners account which feels s... See more

Company replied


Company details

  1. #11 of 35 best companies in Vacation rental

About SimplyOwners

Information provided by various external sources

Simply Owners was established to put back that direct contact between holiday-home owners and holidaymakers leaving every aspect of the booking between the two parties to themselves.

Contact info

4.8

Excellent

TrustScore 5 out of 5

733 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(733)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Simply Owners sent me a circular asking…

Simply Owners sent me a circular asking me to advertise through them and providing a link to their website. So this morning I clicked on it and found that they had copied significant elements of my own website in their advertising for other unrelated and non local holiday lets.
My website url is wyreforestcottage.com as the cottages in question are central to the Wyre Forest, which is on the west bank of the River Severn (so in the Welsh Marches). This cottage is situated on the edge of the Wyre Forest National Nature Reserve. My company name is Manor Holding Cottages, as the cottages are located on a small holding farm known as Manor Holding.

Simply owners have used as the headline banner on their landing page, the name "Wyre Forest Holiday Cottages", superimposed on a large banner photo of Warwick Castle, which is situated on the north bank of the River Avon. And historically located close to the Forest of Arden, itself made famous by one William Shakespeare but on the far side of the "Black Country" and West Midlands conurbation from the Wyre Forest.

Under this thoroughly misleading headline Simply Owners have listed a large number of properties with no discernible connection to the Wyre Forest.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

The house is magnificent

The house is magnificent , big and a very luxurious feel to it ! Lovely big bedrooms, nicely decorated.
Owners are very nice and ensure you have a lovely experience in their holiday house.
Love to go back there !

4 April 2026
Unprompted review
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Reply from SimplyOwners

Hi Jacob we are delighted that you found a great holiday rental and happy to return to it. Hope you are looking on our site for your next break. Best wishes tim

Rated 5 out of 5 stars

Perfect Rental Experience

Rented a Villa, in March '26. The entire process was transparent and faultless from start to finish.

26 March 2026
Unprompted review
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Reply from SimplyOwners

Hi thats short and sweet but says all we want to hear. We love such feedback and appreciate the 5 star review. Best wishes tim and team

Rated 5 out of 5 stars

Would definitely recommend Simply Owners

Hadn’t used Simply Owners before but would definitely recommend, the apartment we booked through them was excellent , good value and no extra booking fees.
I had to contact them re our booking and they responded immediately. Great customer service.

12 March 2026
Unprompted review
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Reply from SimplyOwners

Lynn thats a great review thank you and exactly what we are about and want to hear. Our customer service is very important to us and the no fees saving money for holidaymakers. THANK YOU AGAIN TIM

Rated 5 out of 5 stars

All went smoothly

All went smoothly. Instructions were acurate. Place was clean abd tidy. Response to any correspondance was quick. Some damage on arrival was noted.

20 March 2026
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Reply from SimplyOwners

Hi Peter, thank you for taking the time to leave this 5 star review, much appreciated, as the team here at simply owners work hard to get holidaymakers a good break at the right price. best regards tim and team.

Rated 5 out of 5 stars

2 week holiday to Fuerteventura in March '26

Communication and booking was easy and efficient. The property we stayed at was everything we hoped for and more. The owner and local representative were very quick and helpful with our inquiries. This was our first time booking through Simply Owners, we will definitely use them again and have recommended them to friends.

25 March 2026
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Reply from SimplyOwners

Hi Richard that a great review thank you for taking the time to feedback. We are getting more and more holidaymakers returning to our site for their next break which we love. best wishes tim and team

Rated 5 out of 5 stars

Does what it says on the tin

The website description proved to be accurate and conveyed perfectly our experience staying in the apartment. Corresponding directly with the owner has worked very well for us so we'll continue to use this site for future holiday property searches.

31 January 2026
Unprompted review
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Reply from SimplyOwners

Thats brilliant Ian thank you for taking the time to leave us such a great 5 star review. We are delighted to hear that we make people happy. We have just reached the finals of the regional 'Best Family Business' and the finals of the Short Stay national finals for 'Best On-line Travel Company' and the 'Consumer Champion Award'
Also my daughter Becky who is our CEO has got through to the national finals for 'Rising Star' within the holiday rentals sector. Thanks again Tim and team

Rated 5 out of 5 stars

Great operation

Nice to have an alternative to the big companies with lots of different brands all offering the same properties.

Found the perfect property for us at the Old Cottage near Ludlow. The security of the payment protection certificate and advice report payment was excellent for peace of mind booking direct.

21 March 2026
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Reply from SimplyOwners

Hi Wendy thank you for the 5 star review, much appreciated. You have hit the nail on the head with the 'Peace of Mind'. That is our aim. We are really proud of our 100% security record over the 10 years we have been trading without a single incident for owners or holidaymakers. We are so confident in our security and verification processes that we provide the Payment Protection Certificate FREE. Booking a holiday should be an enjoyable experience not a stressful one. regards tim and team. Best wishes tim and team.

Rated 5 out of 5 stars

We had a wonderful holiday in Gorges

We had a wonderful holiday in Gorges, Normandy at the Normandie Nest booked through Simply Owners. Communication with the owner was great from booking through to arrival and during our stay. It was lovely to stay in a well-loved home from home which had everything we needed and lots of information about the local area and recommendations of things to do. I would recommend booking through Simply Owners. I found the experience much more personal than many other sites and the prices were competitive too.

11 August 2025
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Reply from SimplyOwners

Hi Jo. thank you for the 5 star review we are delighted that you are recommending Simply Owners. Our team have worked hard to be different from the impersonal experiences with the giants in the sector so its nice to see someone is noticing and acknowledging our efforts. best wishes tim and team

Rated 5 out of 5 stars

Simply owners are a lovely company .

Simply owners are a lovely company .
The website is so easy to use very efficient.
The staff are very helpful and kind
They so pleased to help and always resolve my enquiry.
Amazing people and I would recommend this company five 🌟 stars.
Thankyou all 🙂

19 March 2026
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Reply from SimplyOwners

Wow ! thats brilliant, thank you Margaret. We really appreciate you highlighting some of the key points we work hard for to get noticed. Our team will love to read this. Best wishes Tim and team

Rated 5 out of 5 stars

Great family stay

The location cannot be faulted. The views from the bay window in the lounge are incredible. Parking provided for a property in this location is such a bonus. We stayed as a family of 3 generations and facilities offered something for all of us. We will be back

15 March 2026
Unprompted review
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Reply from SimplyOwners

Hi Kay, thank you for taking the time to feedback, much appreciated and greatful for the 5 star review. Good to know you will be back. I will ensure that your comments are passed on to the owner. regards tim

Rated 1 out of 5 stars

Filled in a request to check if a…

Filled in a request to check if a property was available and heard nothing.Update after receiving response.
I DID use the thumbs up on this occasion,after receiving no response and from an earlier enquiry.
Both prompted response so gave up and used a more reliable company

25 March 2026
Unprompted review
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Reply from SimplyOwners

Hi Martin, thank you for taking the time to feedback, much appreciated, good or bad, we need to know so that we can improve. We have a system of a one click feedback, (thumbs up or thumbs down) for searchers to rate an owners responsiveness. I cannot see on our systems that you have used this. This system enables us to contact the owner to chase things up but usually results in the owners response was sent and subsequently found in the holidaymakers spam folder, filtered out by their email host. We use this sytem to rank owners exposure on our site to encourage responsiveness. It would be helpful if you could let us know the property you were enquiring about so that we can take this up further. Thank you again for your feedeback, best wishes tim

Rated 5 out of 5 stars

Lovely apartment overlooking the Quay in a beautiful North Norfolk resort with spectacular views

We have been regular visitors to Wells for many years and have stayed in many properties. We have in the past used Simply Owners to hire properties in France and have found them all to be as described and reasonably priced. So when I saw Quayside Court apartment to let, I felt it would be ideal - parking space, lift and specatular views - we weren't disappointed and this is our second visit

12 March 2026
Unprompted review
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Reply from SimplyOwners

Hi Penny thats a great 5 star review thank you for taking the time to recommend us

Rated 5 out of 5 stars

The Old Coach House in Aldwark

We stayed at The Old Coach House in Aldwark and what a lovely cottage.

The booking process was easy. The cottage was reasonably priced and had everything you needed for a break away from it all. The massive, enclosed field at the back was brilliant for the dogs.

Nigel, the host was very welcoming and made sure we had everything we needed.

Thoroughly recommend this property and will return.

14 March 2026
Unprompted review
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Reply from SimplyOwners

Hi Jill thank you for taking the time to leave a 5 star review. We will be sure to pass this on to the host John. I think it says it all when you say you will be returning. regards tim

Rated 5 out of 5 stars

Villa rental

From my initial enquiry to receiving final check-in instructions, the whole process was first class. My emails & telephone enquiries were answered promptly & the staff could not have been more helpful & were an absolute pleasure to deal with. I can honestly say that this the best holiday company I have ever dealt with & fully deserve a 5 star rating !

3 March 2026
Unprompted review
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Reply from SimplyOwners

Oh thats a great 5star review thank you so much. Our team really work hard to ensure holidaymakers get a good experience with us. It is therefore very satisfying when the teams work is appreciated and acknowledged with 5 stars. We are a family business so your comments mean a lot to us. Thank you again tim and team

Rated 5 out of 5 stars

The Villa Olivina is a superb place to stay for all.

The Villa Olivina is a superb place to stay and is an excellent and highly recommended member of the SimplyOwners’ portfolio.
It is well located, spacious and comfortable and comes with an excellent range of facilities, including a stunning, large, heated swimming pool together with a heated jacuzzi nearby.

16 March 2026
Unprompted review
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Reply from SimplyOwners

Thats a great 5 star review John thank you for taking the time to feedback, much appreciated I will be sure to pass it on to the host. regards tim and team

Rated 5 out of 5 stars

10 years of perfect service

After being with simply owners since it’s inception I don’t have a bad word to say customer service is brilliant you talk to a person always the right person and not a machine never put on hold good value for money and the only place I advertise with brilliant results over the 10 years thankyou all at simply owners

6 March 2026
Unprompted review
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Reply from SimplyOwners

Wow Gavin that is a great testiment to us and also yourself. We will not forget our customers that rowed the waves with us at start up and through covid etc. We have had some tough times together and as a family business really appreciate the continued support and loyalty of our customers like you. Yes 10 years ! we will be having a big party to celebrate. Thank you again best wishes tim and team.
PS we are in london next week as we have got through to the national finals for three awards in the Short Term Rentals sector.

Rated 4 out of 5 stars

Helpful staff

Helpful discussion and useful information

13 February 2026
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Reply from SimplyOwners

Hi Stephen, thank you for taking the time to feedback, that is much appreciated. I hope you continue to use Simply Owners and feedback on anything you think we can do to improve. Best wishes tim and team.

Rated 5 out of 5 stars

Great communication

Great communication at all times, very straightforward process and very happy with the service we received - would definitely recommend and use again.

25 February 2026
Unprompted review
SimplyOwners logo

Reply from SimplyOwners

Hi Jessie, thats a great review thank you so much, really appreciated. Our team just love a 5 star review. They work so hard so its great when they see their efforts acknowledged. You have hit the nail on the head with the communication. We promote a 'Know Before You Go' open communication with owners and holidaymakers to discuss details and ensure a good match. Thank you again, best wishes tim and team

Rated 5 out of 5 stars

Great experience

We booked a great villa in Lanzarote. Easy to deal directly with the owner, all questions answered promptly. We would definitely consider booking through Simply owners again

30 January 2026
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Reply from SimplyOwners

Hey Joe thats a great review. Thank you for the feedback we love a 5 star review. We have over 600 holiday rentals in Lanzarote now so very successful there. Thanks again Tim

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