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SimplyVATReviews 

224
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the service as excellent, professional, and efficient, making complex VAT compliance simple and providing peace of mind. Reviewers frequently highlight the staff and customer service for their helpfulness, responsiveness, and proactive approach, often mentioning dedicated account managers who provide clear communication and personalized support. People appreciate the quick response times and the team's willingness to assist with various queries, ensuring deadlines are met and issues are resolved properly. However, some customers also noted a difficult start or a complete collapse of service after onboarding, with issues like changing agents, unanswered emails, and a lack of clear ownership. These reviewers felt unsupported and found the service impersonal, stating that promises of guidance and dedicated account managers were not fulfilled, leading to them having to resolve problems independently.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highly recommending it for reliable VAT support... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, responsiveness,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, responsiveness, and... See more

Response time

Customers consistently report positive experiences with response times, highlighting prompt and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SimplyVAT is the best service I have come across in EU VAT segment as I also deal with other service providers which lack the expertise or professionalism that SimplyVAT offers. The VAT specialists ar... See more

Company replied

Rated 5 out of 5 stars

Working with Ewa has been a real pleasure so far. She responds to emails very quickly and is always helpful. After a difficult start a couple of years ago with SimplyVAT, when we unfortunately had a p... See more

Company replied

Rated 5 out of 5 stars

I have been using SimplyVAT for just under a year to fulfil my EU tax requirements as I expand my Amazon business. Very happy with the service I have received. It is always reassuring to know I have s... See more

Company replied

Rated 5 out of 5 stars

We have been working with SimplyVAT for some time now. I must say they have been not only very efficient and compliant but also very flexible when the situation changes. We have had a few moments whe... See more

Company replied


Company details

  1. Tax preparation service
  2. Business-to-Business service
  3. Ecommerce solution provider
  4. Tax consultant
  5. Tax preparation software

Written by the company

We’re SimplyVAT. We handle international VAT Registration and returns for ecommerce businesses. We specialise in VAT in Europe and Canadian GST. Whatever your business looks like, we can make VAT simple. We speak over 15 languages and our clients range from one-person startups to multi-national corporations. Tax is complicated, so we’re here to make it simple. Whether you’re selling through a marketplace like Amazon FBA or have built an audience for your own website, we’ll take the administrative burden out of VAT. We handle the One Stop Shop VAT schemes as well as individual VAT registrations. Our Consultancy services are available to answer complex VAT questions. We developed our platform, Tribexa, to make VAT compliance as simple as possible. Everyone on our team is focused on making sure you have the best possible VAT experience. We’re proud to say that as a result, ecommerce businesses all over the world have ranked us the best VAT service in the industry.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(224)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Operations & CS

So far, I only have good comments regarding SimplyVAT. Great experience with them, always on time with their services and support.

16 April 2024
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Fernando, thanks for taking the time to leave us a kind review

Rated 5 out of 5 stars

Excellent Customer support

Our assistant Vittoria provided us with excellent support, she was able to give us all the necessary information and to fully clarify our doubts.

17 April 2024
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Elisa, thanks so much for the review

Rated 5 out of 5 stars

Very good professionals.

Very good professionals.
Responsible, kind and helpful.

15 April 2024
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Katia, thanks so much for your review

Rated 5 out of 5 stars

Thorough!

Urszula has been very thorough so far in managing our account and we have been highly satisfied with her service.

8 April 2024
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Abby, thanks for your great review

Rated 5 out of 5 stars

Great service

Great service . very professional

15 April 2024
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi, thanks for your kind review

Rated 5 out of 5 stars

Vittoria is the consummate…

Vittoria is the consummate professional. She has been amazing over the years even when I'm super annoying and asking the same questions one hundred times.
I wish her all the best. x

12 April 2024
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Abi, thanks for your kind review

Rated 5 out of 5 stars

Great Business Services Support

Our company has been supported by SimplyVAT for our business activities in Europe. Our activities are conducted in a timely and professional manner.

8 April 2024
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Raffael, thanks so much for your review

Rated 5 out of 5 stars

Very pleased with discovery call

I had an initial call with Michaela and she was very friendly and polite. Asked the right questions and managed to advise on the best way to move ahead with VAT registration.

13 March 2024
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Vicky, thanks for your kind review, we are pleased that Michaela was able to help you find the best way for you to move forward.

Rated 5 out of 5 stars

Good support from Simply VAT

We’ve been working with Simply VAT since end of 2023 supporting our IOSS compliance. We have found them very helpful and particularly Abhay on the data side who has gone above and beyond to resolve issues and ensure we hit payment deadlines. Really important with a service like this that you can get hold of someone when there is an issue and Abhay has always been quick to respond when needed. They have also provided some very thorough consultancy advice via Paulina. A good company to work with.

13 March 2024
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Tom, thanks so much for your great review.

Rated 5 out of 5 stars

Over the years

Over the years, SimplyVAT has been an indispensable partner in managing my tax obligations, consistently ensuring that all legal requirements are met with precision and timeliness. My journey with them began before the pandemic, where I had the pleasure of working with my first client manager. She was not just proficient in her role but also an incredible human being, making every interaction a delight. Her dedication and warmth set a high standard for customer service, making it clear that SimplyVAT values quality in both their work and their staff.

The transition to my second client manager occurred during the pandemic, a period fraught with challenges and delays. Despite the difficulties in communication and the inherent stress of the time, the company admirably upheld their commitment to my tax needs. They ensured that, even in the most tumultuous times, my obligations were handled with care and diligence, showcasing their reliability and dedication to their clients.

Most recently, my latest client manager has embodied the same exceptional qualities I've come to associate with SimplyVAT. She is a testament to the company's ability to consistently find and employ individuals who are not only highly skilled but also genuinely wonderful to work with. It's a pleasure to interact with her, and her assistance has been invaluable.

I applaud SimplyVAT for their unwavering excellence in service and for employing individuals who make the often daunting world of taxes a more navigable and pleasant experience. The company's ability to remain on top of legal tax requirements, coupled with their dedication to customer satisfaction through the employment of remarkable personnel, deserves recognition.

8 March 2024
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Baba, Thank you so much for taking the time to write this great review ! We really appreciate your kind words.

Rated 5 out of 5 stars

Great service

Great service, even greater staff - helpful, friendly, supportive and professional.

26 February 2024
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Marius, Thank you so much for your review, we appreciate it.

Rated 5 out of 5 stars

Simply VAT are a trusted company

We have been working with Simply VAT for years now.
We always get a great service from them and Vittoria always looks after our account really well.

19 February 2024
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi David, Thank you so much for your feedback! We really appreciate it.

Rated 5 out of 5 stars

Monika Gee from simplyVAT is great

Monika Gee from simplyVAT is one of the best VAT advisors I have encountered so far, although the service is quite expensive, you can be sure that any tax or VAT-related problems will be solved.

14 February 2024
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Angel, Thank you so much for taking the time to share your positive review! We are delighted to hear that you had such a positive experience

Rated 5 out of 5 stars

A Great Partner on VAT

Why I am saying SimplyVAT.com is great is all because of the enthusiastic account manager and customer service team. Everytime when I have any questions, I can always contact their account manager or customer service team to help. Their timely response impressed me a lot.

13 December 2023
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Alvin, thanks for your lovely review

Rated 5 out of 5 stars

Great team of exeperts

I have worked with SimplyVAT for almost 6 years now, and I am more than happy with their work. Always on time, always precise, and their expertise is undoubtful

20 December 2023
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Andrii, thank you so much for your review!

Rated 5 out of 5 stars

We had a very good experience with…

We had a very good experience with Simply VAT. Our accountant manager was very nice, responsive and efficient. Their process is well organised. Everything went smooth. Recommend :)

25 September 2023
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Thank you for your review!

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