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SimplyVATReviews 

224
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the service as excellent, professional, and efficient, making complex VAT compliance simple and providing peace of mind. Reviewers frequently highlight the staff and customer service for their helpfulness, responsiveness, and proactive approach, often mentioning dedicated account managers who provide clear communication and personalized support. People appreciate the quick response times and the team's willingness to assist with various queries, ensuring deadlines are met and issues are resolved properly. However, some customers also noted a difficult start or a complete collapse of service after onboarding, with issues like changing agents, unanswered emails, and a lack of clear ownership. These reviewers felt unsupported and found the service impersonal, stating that promises of guidance and dedicated account managers were not fulfilled, leading to them having to resolve problems independently.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highly recommending it for reliable VAT support... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, responsiveness,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, responsiveness, and... See more

Response time

Customers consistently report positive experiences with response times, highlighting prompt and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SimplyVAT is the best service I have come across in EU VAT segment as I also deal with other service providers which lack the expertise or professionalism that SimplyVAT offers. The VAT specialists ar... See more

Company replied

Rated 5 out of 5 stars

Working with Ewa has been a real pleasure so far. She responds to emails very quickly and is always helpful. After a difficult start a couple of years ago with SimplyVAT, when we unfortunately had a p... See more

Company replied

Rated 5 out of 5 stars

I have been using SimplyVAT for just under a year to fulfil my EU tax requirements as I expand my Amazon business. Very happy with the service I have received. It is always reassuring to know I have s... See more

Company replied

Rated 5 out of 5 stars

We have been working with SimplyVAT for some time now. I must say they have been not only very efficient and compliant but also very flexible when the situation changes. We have had a few moments whe... See more

Company replied


Company details

  1. Tax preparation service
  2. Business-to-Business service
  3. Ecommerce solution provider
  4. Tax consultant
  5. Tax preparation software

Written by the company

We’re SimplyVAT. We handle international VAT Registration and returns for ecommerce businesses. We specialise in VAT in Europe and Canadian GST. Whatever your business looks like, we can make VAT simple. We speak over 15 languages and our clients range from one-person startups to multi-national corporations. Tax is complicated, so we’re here to make it simple. Whether you’re selling through a marketplace like Amazon FBA or have built an audience for your own website, we’ll take the administrative burden out of VAT. We handle the One Stop Shop VAT schemes as well as individual VAT registrations. Our Consultancy services are available to answer complex VAT questions. We developed our platform, Tribexa, to make VAT compliance as simple as possible. Everyone on our team is focused on making sure you have the best possible VAT experience. We’re proud to say that as a result, ecommerce businesses all over the world have ranked us the best VAT service in the industry.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(224)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Making life simpler

The world of EU VAT registration is fraught with complexity and unseen hurdles. SimplyVAT navigated all of this for us efficiently and effectively, indluding extracting refunds!
Communication was excellent!

1 September 2023
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi James, thank you so much :)

Rated 5 out of 5 stars

I had a very good experience with…

I had a very good experience with SimplyVAT, all the replies I received were precise, thorough and complete. Michaela (my person of reference) was always very kind and patient in providing feedbacks and doing further evaluations when asked...I can totally recommend them to anyone who wants to open a VAT account in UK or do business there.

31 August 2023
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Thank you so much for your review Luca!

Rated 5 out of 5 stars

Have been great untangling our weird situation!

SimplyVAT has been great at helping us become 'current' in our VAT situations, which involve a name/entity change, backdated returns, and an audit. We had some communications issues with our first rep, but when we brought them up, we were re-assigned to a new rep, who immediately went into action. Definitely recommend them!

23 August 2023
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Heather, thank you so much for your review and feedback!

Rated 1 out of 5 stars

After nearly 2 years of nonsense

After nearly 2 years of nonsense, Simply VAT did not produce a VAT registration for my e-comm business. There service is horrendous. This is simply a scam. Avoid this company at all costs.

10 August 2023
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Larry, thank you for taking the time to give us your feedback. I am very sorry to hear about your experience working with SimplyVAT.com and would like to assure you we take your feedback very seriously. My colleague will be in touch with you personally to learn more about your experience and discuss what we can do to resolve your situation.

Rated 5 out of 5 stars

Jordanne - Brilliant!

Jordanne - Account Manager

She is wonderful, efficient and guides on any issues. If only all VAT concerns could be handed so easily! Would highly recommend

31 July 2023
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Thank you Gillian for your lovely review!

Rated 4 out of 5 stars

Great customer service

Customer service has been really good and questions always answered in a timely manner with full explanation.
Once the WooCommerce API is complete it will be a great benefit to us as no more manual data gathering.

13 June 2023
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Thank you for your review Deborah! The WooCommerce API is live so please contact your Client Manager if you have not already been contacted and we can get that set up for you!

Rated 1 out of 5 stars

AVOID!!!

AVOID!!!
Good: They were the only ones that could figure out brexit at first, and it was amazing, but then...

Bad: They bill you fill price for NIL filings, which should be discounted as they are charged less.

Ugly: Once you find another importer of record or filing company and attempt to cancel your terms with them, they IGNORE YOU FOR MONTHS ...while still billing you full price for filings you haven't given them data for.

Ignored. Totally.
For MONTHS.

When they want your money for doing NO WORK AT ALL they're very responsive. But when you try to leave... TERRIBLE.
(I am still being billed for no work as I type this.)
AVOID!!!!

6 June 2023
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi John, thank you for your feedback. I am very sorry to learn of the experience you have received with regards to your invoicing and communication. This has clearly not met the standards we aim to deliver here at SimplyVAT.com. I have logged this feedback through our formal process and a member of our Senior Leadership Team will reach out to you to clarify the points you raise and resolve these for you.

Rated 5 out of 5 stars

Reliable, informative and easy!

We're using SimplyVAT for our OSS and HMRC VAT reporting and they've been amazing. They're reliable and super easy to work with. A special thanks to our client manager, Ulla, for always being available to answer questions. Highly recommend!

31 May 2023
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Thank you Marthe :)

Rated 5 out of 5 stars

Excellent qualified service!

Excellent qualified service!

SimplyVAT has helped us enormously and successfully in recovering the overpaid VAT from various European tax authorities. Communication from start to finish was excellent and we could not have trusted this to any other company.

30 May 2023
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Thank you so much for your review!

Rated 5 out of 5 stars

Very Helpful!

We're a US-based company and SimplyVAT has been very helpful with our VAT filing and they are very informative during every step. We're very happy to be working with them.

1 December 2022
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Fumi, thank you so much for your review :)

Rated 5 out of 5 stars

Great team - very responsive

Simply VAT give an excellent service. They respond quickly, are very knowledgeable and friendly to work with. They are laser focused on providing great service. Recommended.

15 May 2023
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Tim, thank you for your review!

Rated 5 out of 5 stars

Excellent from start to finish

Worked with SimplyVat for about 2 years for their IOSS service (I've since stopped marketing to EU so am no longer a client currently). Honestly, flawless service. I never had to worry about their submissions because they were always on the ball. Answered questions quickly and picked on things that I missed. My client manager was Ulla and she provided an excellent service.

15 May 2022
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Eriq, thank you so much for your review :)

Rated 5 out of 5 stars

Great service

Good assistance during the onboarding process to make sure everything is working smoothly and both client and agent understand their responsibilities. Once everything was set up it has been smooth sailing each month for IOSS VAT returns.

13 April 2023
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Mark, thank you so much for your review!

Rated 5 out of 5 stars

Ulla is simply amazing

Ulla is simply amazing! Even 2 years later and without being customers anymore, she has provided us with great and immediate service. Highly recommended! Thanks once again & all the best from Germany!

7 April 2023
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Kal, thank you so much for your review :)

Rated 4 out of 5 stars

Good Service…

Good on timely service and right advice for customers

31 March 2023
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Thank your for your review :)

Rated 1 out of 5 stars

Company is everything except SIMPLY

This is company where the name of the company is very sarcastic, working with them is everything but simply.

In the last 6 months we've had 2 different AMs, one of which couldn't file a quarterly return correctly, and things escalated to her teamleader who then left us hanging in the dark, with no response. Thanks Stanislava.

Our original AM Valeria was polite and responsive, but since she left, our account has been neglected to the point we might get a fine from the HMRC.

Our emails are unanswered for months, leaving us in the dark and having to chase, but their invoices and payment reminders keep coming frequently.

There are so many other companies that jave the same service as they, keep aeay from this one.

1 March 2023
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Andrea, thank you for your feedback. I’m very sorry to hear you have been frustrated by your experience. I have logged this through our formal process and it has been raised to our Senior Leadership Team for investigation. I understand we have reached out to you to clarify the situation but please email me on holly.hawes@simplyvat.com so that I can provide further assistance.

Rated 5 out of 5 stars

USA consumer brand expanding into the UK

We are a consumer brand in the USA looking to expand into the UK and I found Michaela's responsiveness, knowledge, and follow up to be excellent. I highly recommend to others.

28 February 2023
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Thank you for your review Mike. So happy we could help you with your UK expansion plans!

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