Sinclair & Rush UK Reviews 

1,121
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably helpful support team and efficient order processing, noting that items are very simple to find and purchase online. Consumers are also extremely satisfied with the exceptional product quality, emphasizing that goods always arrive quickly and thoroughly meet their daily professional expectations. However, some reviewers were not happy with external courier delays and delivery complications that unfortunately disrupted their scheduled shipments. A few individuals also mentioned occasional missing parts, sticky residue left behind by packaging tape, or difficulties receiving prompt responses from customer care.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with the outstanding items... See more

Delivery service

People report positive experiences with delivery service, frequently praising the remarkably fast shipping... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast, reliable, and efficient... See more

Quality

Customers expressed great satisfaction with the outstanding quality and fast delivery of items. Reviewers... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting the helpful and pleasant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

On a day when few were working 2/1/2026 i called Sinclair and Rush slightly embarrassed as i only wanted to place a low value order. It all adds up said Fred ( not right said Fred ) and he deliver... See more

Company replied

Rated 5 out of 5 stars

The customer service operator was very helpful and pushed the order through to get shipped the same day as we were on a tight deadline. She then phoned me the following day to check that I had receive... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Sinclair & Rush UK. I've placed multiple orders with them and have always received the same level of service. I would recommend them to anyone looking to place an order.

Company replied

Rated 5 out of 5 stars

Products were easy to find on the website, effectively described, allowing me to get what I wanted. Payment and shipping were easy. Product arrived quickly and seems good quality. Thank you!

Company replied



Company details

  1. #45 of 114 best companies in Manufacturer
  2. #2 of 3 best companies in Foam rubber supplier
  3. #9 of 28 best companies in Packaging
  4. #10 of 25 best companies in Plastic Products Supplier
  5. #4 of 15 best companies in Rubber products supplier

About Sinclair & Rush UK

Written by the company

view products visit website about us contact us

Manufacturer of Plastic, Rubber and Foam Components.

Sinclair & Rush are a Global Manufacturer of Vinyl Dip Mouldings, Injection Mouldings and Plastic Extrusions. Our standard catalogue range includes Protective Plastic Caps and Plugs, Masking, Handle Grips, Packaging and much more. We have built stocks of many consumable Plastic Components and produce at our factories spread across 4 continents.

Whether you need a reliable supply of standard components, or full project management of unique custom mouldings, Sinclair & Rush have the experience and expertise to help.

We are proud to have achieved ISO 9001:2015 and ISO 14001:2015 status in the UK. We meet the internal Audit Standards of many key Automotive Manufacturers and are working towards IATF 16949 Certification globally. Our quality team ensure that we maintain high standards for both production and administration.

Further to meeting the ISO standards for Environmental Management Systems, we believe that as a Plastic Manufacturer it is important to invest in the development of materials and process to further enable recycling and ethical supply chains.

Sinclair & Rush have been moulding Plastic and Rubber components since 1950, having developed methods and specialist materials within the Industry. Our UK based Sales Team are available to assist with product selection. Ordering is simple with our modern e-commerce platform.

Delivering great customer service is a priority for all of us at S&R and we are proud to showcase customer feedback with Trustpilot.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,121)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great customer service

great customer service. provide full certification on products when needed. range, stocks, delivery all really good.

20 January 2026
Unprompted review
Sinclair & Rush UK logo

Reply from Sinclair & Rush UK

Thank you for your review

Rated 5 out of 5 stars

It was easy to select my item on their…

It was easy to select my item on their web page, prices were affordable and I could place an order for the number I needed not the inflated number to make an order. The items were delivered as promised and are of excellent quality at affordable prices

3 January 2026
Rated 1 out of 5 stars

Still not even received my item

Still not even received my item

3 January 2026
Sinclair & Rush UK logo

Reply from Sinclair & Rush UK

This part is inactive so the order has not pulled through to our system. I have asked the accounts team to issue a refund for the sample charge and have asked for the team to remove the part from our website. Many apologies for the inconvenience caused

Rated 5 out of 5 stars

On a day when few were working …

On a day when few were working 2/1/2026 i called Sinclair and Rush slightly embarrassed as i only wanted to place a low value order. It all adds up said Fred ( not right said Fred ) and he delivered perfectly and was sending my goods the next working day.
Good customer service is rare to find but i was very impressed with this company, so much i had to do a review.
Fairmont Sports and Classics

2 January 2026
Unprompted review
Sinclair & Rush UK logo

Reply from Sinclair & Rush UK

Thank you for your review

Rated 4 out of 5 stars

Black plastic box section

Bought black plastic box section and end caps, good quality & well manufactured. However they were sellotaped together and the residual glue is a pain to remove, I can't send out my manufactured product with sticky patches on it, please DO NOT use sellotape the package the products

1 October 2025
Unprompted review
Sinclair & Rush UK logo

Reply from Sinclair & Rush UK

Many thanks for your review Stuart, I will pass this information over to the warehouse team

Rated 5 out of 5 stars

Easy and good!😊

Products were easy to find on the website, effectively described, allowing me to get what I wanted. Payment and shipping were easy. Product arrived quickly and seems good quality. Thank you!

13 November 2025
Sinclair & Rush UK logo

Reply from Sinclair & Rush UK

Many thanks for your review Nick

Rated 5 out of 5 stars

I'm so happy to have found Sinclair &…

I'm so happy to have found Sinclair & Rush 😁 I had bespoke shed built and was lacking a finishing touch ,I knew what it needed and due to my Google searches I found exactly what I wanted,plastic edging for the building, the hreat thing with Sinclair & Rush , they had the size 🙏 I spoke to someone about the adhesive etc and they were quick to respond and recommend a solution and emailed me the details. Great service,helpful and quick delivery, excellent product.

1 October 2025
Sinclair & Rush UK logo

Reply from Sinclair & Rush UK

Thank you for your review

Rated 5 out of 5 stars

On time every time

On time every time. If you have a query they get straight back to you as soon as they have an answer.

3 November 2025
Sinclair & Rush UK logo

Reply from Sinclair & Rush UK

Many thanks for your review Darren

Rated 5 out of 5 stars

Great advice

Great advice, great service, it’s a shame DHL can’t do the same when trusted with their deliveries.

23 October 2025
Sinclair & Rush UK logo

Reply from Sinclair & Rush UK

Many thanks for your review Paul

Rated 5 out of 5 stars

Great product

Great product, end caps fitted very well and good quality. Delivered next day

21 October 2025
Sinclair & Rush UK logo

Reply from Sinclair & Rush UK

Many thanks for your review Chris

Rated 5 out of 5 stars

The customer service operator was very…

The customer service operator was very helpful and pushed the order through to get shipped the same day as we were on a tight deadline. She then phoned me the following day to check that I had received the product as she knew it was urgent. Great service!

16 October 2025
Sinclair & Rush UK logo

Reply from Sinclair & Rush UK

Thank You For Your Review Lauren

Rated 5 out of 5 stars

A great range of products

A great range of products, great quality products, great options for quantity of products, great prices and fast delivery.

1 October 2025
Sinclair & Rush UK logo

Reply from Sinclair & Rush UK

Thank you Aaron for your review

Rated 3 out of 5 stars

Quick transaction and delivery of 1 but not the ending required…

Quick transaction and delivery of 1 package but unfortunately I never received the 2nd part and as DHL have failed to deliver. I have asked for the delivered package to be collected as it is of no use to me and a refund to my credit card which I am still waiting for. It has taken a few phone calls and time so really disappointed. I have given a 3 because the company customer care were as helpful as they could be under the circumstances. All the pain due to a courier company failing its duty to do what it is paid to do.

27 September 2025
Sinclair & Rush UK logo

Reply from Sinclair & Rush UK

Thank you for your review Robert, I am so sorry that the courier messed you around

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