Sinclair & Rush UK Reviews 

1,121
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably helpful support team and efficient order processing, noting that items are very simple to find and purchase online. Consumers are also extremely satisfied with the exceptional product quality, emphasizing that goods always arrive quickly and thoroughly meet their daily professional expectations. However, some reviewers were not happy with external courier delays and delivery complications that unfortunately disrupted their scheduled shipments. A few individuals also mentioned occasional missing parts, sticky residue left behind by packaging tape, or difficulties receiving prompt responses from customer care.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with the outstanding items... See more

Delivery service

People report positive experiences with delivery service, frequently praising the remarkably fast shipping... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast, reliable, and efficient... See more

Quality

Customers expressed great satisfaction with the outstanding quality and fast delivery of items. Reviewers... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting the helpful and pleasant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

On a day when few were working 2/1/2026 i called Sinclair and Rush slightly embarrassed as i only wanted to place a low value order. It all adds up said Fred ( not right said Fred ) and he deliver... See more

Company replied

Rated 5 out of 5 stars

The customer service operator was very helpful and pushed the order through to get shipped the same day as we were on a tight deadline. She then phoned me the following day to check that I had receive... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Sinclair & Rush UK. I've placed multiple orders with them and have always received the same level of service. I would recommend them to anyone looking to place an order.

Company replied

Rated 5 out of 5 stars

Products were easy to find on the website, effectively described, allowing me to get what I wanted. Payment and shipping were easy. Product arrived quickly and seems good quality. Thank you!

Company replied



Company details

  1. #45 of 114 best companies in Manufacturer
  2. #2 of 3 best companies in Foam rubber supplier
  3. #9 of 28 best companies in Packaging
  4. #10 of 25 best companies in Plastic Products Supplier
  5. #4 of 15 best companies in Rubber products supplier

About Sinclair & Rush UK

Written by the company

view products visit website about us contact us

Manufacturer of Plastic, Rubber and Foam Components.

Sinclair & Rush are a Global Manufacturer of Vinyl Dip Mouldings, Injection Mouldings and Plastic Extrusions. Our standard catalogue range includes Protective Plastic Caps and Plugs, Masking, Handle Grips, Packaging and much more. We have built stocks of many consumable Plastic Components and produce at our factories spread across 4 continents.

Whether you need a reliable supply of standard components, or full project management of unique custom mouldings, Sinclair & Rush have the experience and expertise to help.

We are proud to have achieved ISO 9001:2015 and ISO 14001:2015 status in the UK. We meet the internal Audit Standards of many key Automotive Manufacturers and are working towards IATF 16949 Certification globally. Our quality team ensure that we maintain high standards for both production and administration.

Further to meeting the ISO standards for Environmental Management Systems, we believe that as a Plastic Manufacturer it is important to invest in the development of materials and process to further enable recycling and ethical supply chains.

Sinclair & Rush have been moulding Plastic and Rubber components since 1950, having developed methods and specialist materials within the Industry. Our UK based Sales Team are available to assist with product selection. Ordering is simple with our modern e-commerce platform.

Delivering great customer service is a priority for all of us at S&R and we are proud to showcase customer feedback with Trustpilot.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,121)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

I dealt with Elaine who was very helpful in enabling me to source the right product, which arrived promptly.

9 July 2025
Sinclair & Rush UK logo

Reply from Sinclair & Rush UK

Thank you for your review David

Rated 5 out of 5 stars

Excellent service

Excellent service, quickly dispatched and received.

29 June 2025
Sinclair & Rush UK logo

Reply from Sinclair & Rush UK

Thank you for your review Mick

Rated 5 out of 5 stars

Good value

Good value. Very happy with them

12 May 2025
Sinclair & Rush UK logo

Reply from Sinclair & Rush UK

Good Morning Paul, Thank you for your review

Rated 4 out of 5 stars

Square 2 mm tube

Prompt delivery. Thank you. Unfortunately the product was not appropriate for required use.

12 May 2025
Sinclair & Rush UK logo

Reply from Sinclair & Rush UK

Good Morning, Thank you for your review would you like a Sales rep to make contact to assist you in locating the correct part?

Rated 5 out of 5 stars

The company supplied the correct…

The company supplied the correct product but the Delivery Company messed up. The driver said that he could not access the site but had no problem the following day. Do not use them again would be my advise to S&R UK.

16 May 2025
Sinclair & Rush UK logo

Reply from Sinclair & Rush UK

Many thanks for your review, sorry about the delay with the courier company

Rated 1 out of 5 stars

I’m still waiting for the delivery

I’m still waiting for the delivery

1 May 2025
Sinclair & Rush UK logo

Reply from Sinclair & Rush UK

Good morning, I have just spoken to the couriers, they have returned your order to us so I have asked the team to ship back out today for delivery tomorrow, many apologies for this delay, the couriers have really let us down this time. Please do let me know if there are any further issues- I can confirm that delivery has now been made

Rated 5 out of 5 stars

Great tough product

Great tough product. I rolled it into a tube and slipped it into the gutter. It then expanded to hold its self in place.

Seems to work well although it’s only been a week since it was fitted.

30 April 2025
Sinclair & Rush UK logo

Reply from Sinclair & Rush UK

Thank You Clive for the review

Rated 5 out of 5 stars

Ordered and received the next day

Ordered and received the next day ! Fantastic 👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻

24 April 2025
Sinclair & Rush UK logo

Reply from Sinclair & Rush UK

Thank you Mark for taking the time to leave this review!

Rated 5 out of 5 stars

An exemplary sample!

Only needed a sample but the service was remarkable. I will be ordering very soon.

21 April 2025
Sinclair & Rush UK logo

Reply from Sinclair & Rush UK

Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! Your feedback means the world to us.

Rated 5 out of 5 stars

Fantastic product and service

really impressed with the protective netting product, great quality and affordable. it has saved so much time already for packing parts that we send out and will soon be looking to get more different sizes of the netting on our shelves to cover more products

I did have to contact the customer service team due to a DHL issue but it was dealt with really quickly and i was kept in the loop with every new bit of info. would highly recommend to anyone

17 April 2025
Sinclair & Rush UK logo

Reply from Sinclair & Rush UK

Thank you for leaving such a great and detailed review. We appreciate it. Also pleased your issue with DHL was resolved quickly!

Rated 5 out of 5 stars

customer satisfaction means a lot to this company

I ordered on the web site. Confirmation, despatch and
delivery emails were sent next day so I had a clear picture of the whole process. Very efficient.

8 April 2025
Sinclair & Rush UK logo

Reply from Sinclair & Rush UK

Thank you Laurie for leaving this review. We are pleased that you are happy with our communication throughout this process!

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