Found the whole experience good, very helpful finding us a used car and went into great detail with us on the cars background. The purchase was also very straightforward and time taken to explain the... See more
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Booked car in for service & MOT. Was given one price over the phone, then another when they rang to confirm booking. They were good enough to honour the lower price. Online check in day before, so dro... See more
Company replied
Excellent reception the sales person Charlie was very helpful from the start and nothing was to much trouble.He walked me through the whole process and answered any questions and concerns I had. He ex... See more
Company replied
When we changed our car Charley Roberts and Carla Jones at VW Neyland were both professional very polite, helpful and informative. We have also had follow up meetings and again they were ready to he... See more
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Company details
- #28 of 91 best companies in Car dealer
- #8 of 16 best companies in Car Body Shop
- #23 of 59 best companies in Vehicle Repair
- #14 of 55 best companies in Used car dealer
About Sinclair Group - Sinclair Volkswagen Neyland
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Havenbridge Road, SA73 1QY, Neyland, United Kingdom
- 01646 796190
4.8
Excellent
169 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
WE DIDN'T EXPECT THIS TO HAPPEN
We were on holiday in West Wales and My partners VW car broke down in Tenby. We called a mechanic on his car insurance but he was unable to mend the car so the car was taken to Sinclair Leylands service department.
Knowing we were keen to get Back to Worcestershire Neil went out of his way to have the car looked at and he kept us informed as to what was happening. We can’t thank him enough for his excellent service. Lynne and Stan.
31 May 2025
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Lynne,
Thank you for taking the time to share your experience. We're so pleased Neil was able to support you and Stan during your unexpected situation, and that he helped get you back on the road efficiently. We really appreciate your kind words.
Kind regards, Sinclair Group
My first automatic vehicle.
From the first time we visited the Neyland garage we received exceptional help and friendliness. The staff could not have helped us more, we told them what sort of vehicle we were looking for and it wasn’t long before we had a telephone call to let us know that a vehicle had been brought into their garage which fitted our criteria. Everyone we have spoken to, face to face or on the telephone have been most helpful and I would have no hesitation in recommending the Neyland garage to all my friends and family.
31 May 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Jan,
Thank you for sharing your experience. We're delighted the team at Neyland provided such helpful and friendly service. We truly appreciate your recommendation.
Kind regards, Sinclair Group
Had a lovely welcome from Andrew &…
Had a lovely welcome from Andrew & Carla,nothing was to much bother
Answered all our questions on purchasing our new car.
Very happy with everything.Thankyou guys.🙂
25 May 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Mrs Harris,
Thank you for your lovely comments. We’re so glad Andrew and Carla were able to make your visit such a positive one.
Kind regards, Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi R. Oakley,
Thank you for your continued loyalty and for taking the time to leave a review.
Kind regards, Sinclair Group
I had a really good experience with the…
I had a really good experience with the Neyland branch.
Andrew and Carla was a great help with helping choose my next car. Very informative and willing to help me out with any queries in the future!
26 April 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Mandrow,
We're delighted to hear about your positive experience at our Neyland branch. Thank you for recognising Andrew and Carla’s helpful and informative approach.
Kind regards,
Sinclair Group
Very informative
We were made to feel very relaxed, staff were respectful and very friendly
2 May 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Mr Reed,
Thank you for the lovely review. We're glad you felt relaxed and well looked after by our friendly and respectful team.
Kind regards, Sinclair Group
Great service and Andrew was brilliant
Great service and Andrew was brilliant
And Carla was really good on handover well done Neyland
24 April 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi David,
Thank you for taking the time to leave such positive feedback! We’re so pleased to hear that Andrew and Carla made your experience a brilliant one.
Kind regards, Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Michael,
Thank you for your kind words about our team’s service and efficiency.
Kind regards, Sinclair Group
No pressure to buy and knowledgeable…
No pressure to buy and knowledgeable staff. Andrew was attentive and happy to help when there was an issue with the tyre, getting the issues sorted and then arranging delivery of the car.
8 April 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Mrs Vikki Phillips,
We’re pleased to hear Andrew provided excellent support and that your experience was pressure-free.
Kind regards, Sinclair Group
Very positive and quick experience!
Very positive and quick experience!
Charlie was particularly helpful and good to work with. When there were difficulties getting the car as quickly as planned, he found solutions ensuring I was not without a vehicle.
19 March 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Kelly Jones,
We’re delighted Charlie could assist and find quick solutions to keep you on the road.
Kind regards, Sinclair Group
Brilliant dealership
Brilliant dealership. We have purchased numerous cars over the years from Sinclair. The customer service is outstanding. Every staff member is so friendly and helpful. The follow up is reassuring as they are just a call away. Our recent car was purchased through Andrew who has been amazing , as was Carla who dealt with the hand over. Plus we have a fabulous new car. Thank you.
2 April 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Liz,
Thank you for your wonderful words! We’re delighted to hear about your many positive experiences with us.
Kind regards, Sinclair Group
Had a great experience with Charley and…
Had a great experience with Charley and the team at Sinclair Neyland. As usual with this company the customer service is excellent. This is my 4th purchase with them and I really wouldn't want to go anywhere else.
27 March 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Nicola,
Thank you for your lovely feedback! We're thrilled to hear you've returned to us for your fourth purchase and had another fantastic experience at Sinclair Neyland.
Kind regards, Sinclair Group
Great people so friendly not pushy.
A really helpful , and very pleasant experience ,an amazing sales team no pressure, just the best advice .thank you Neyland
15 March 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Elizabeth,
Thank you for your wonderful feedback! We're thrilled that you had such a pleasant and pressure-free experience at Sinclair Neyland.
Kind regards, Sinclair Group
Amazing
The VW Neyland team were amazing very welcoming and attentive, would definitely recommend buying or dealing with their garage
2 March 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Sarah,
Thank you for your kind words! We're delighted to hear that the VW Neyland team made you feel welcome and well looked after. Your recommendation means a lot to us! Enjoy your new car, and we hope to see you again in the future. 🚗😊
Kind Regards
Sinclair Group
Good advice from professional and…
Good advice from professional and helpful staff throughout the purchasing process. Have already recommended Sinclair Neyland to friends who will/have visited your garage
Many thanks
21 February 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Good Morning Mrs Favies,
Thank you for your kind words! We're delighted to hear that you found our staff professional and helpful throughout your purchasing journey. It means a lot to us that you’ve already recommended Sinclair Neyland to your friends—we truly appreciate your support and trust.
If there’s anything else we can assist with, please don’t hesitate to reach out. We look forward to welcoming you and your friends again in the future.
Kind Regadrs
Sinclair Group
Andrew and Carla were both very…
Andrew and Carla were both very friendly and efficient
28 February 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Good Morning Debbie,
Thank you for your kind words! We’re delighted to hear that Andrew and Carla provided a friendly and efficient experience for you. Customer satisfaction is our top priority, and it’s great to know they made a positive impact.
If you ever need anything in the future, don’t hesitate to reach out. We truly appreciate your support!
Kind Regards
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Lydia, Thank you for you kind words. We really appreciate you feedback.
Regards
Sinclair Group
Lovely staff
The customer service is probably the best I have ever received. The staff go above and beyond.
18 January 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hello Mrs. Pettican,
Thank you for your glowing review! We’re delighted to hear that you received such excellent customer service and that our staff went above and beyond for you. Your kind words mean a lot to us.
Kind regards,
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Jacqueline,
Thank you for your kind feedback. We’re so pleased you found our team helpful throughout the process.
Kind regards,
Sinclair Group.
Great service from start to finish
Great service from start to finish. Helped me understand my plan and understood my needs as well. Friendly and polite staff. Thank you
2 December 2024
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Hannah,
Thank you for your kind words! We’re thrilled to hear that our team was able to assist you so effectively and provide great service from start to finish.
Kind regards,
Sinclair Group
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