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Sky - Bullring, Birmingham Reviews 

16
•
TrustScore 4.5 out of 5

4.3

Telecommunications service provider
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Bullring, Lower Floor, B5 4BU Birmingham, GB

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01216 435976

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See what reviewers are saying

Rated 5 out of 5 stars

Darren was amazing, he gave me the perfect deal and was so knowledgeable about sky, he clearly has a huge passion for what he does and it’s amazing to see the commitment he has to serving his customer... See more

Rated 1 out of 5 stars

Today, we had a very disappointing experience with a Sky employee named Mohammed. We visited the store with the intention of purchasing the iPhone 18 Pro and wanted to explore the availabl... See more

Company replied

Rated 5 out of 5 stars

If you are going to do any sort of deal here with sky, i would highly advise speaking to Darren, fantastic service, great personality. Sky glass tv is on its way.

Rated 5 out of 5 stars

Darren was very helpful explaining all that I needed to know about my broadband. He then gave me an exceptional deal with tv channels. 😁

Company details

  1. Telecommunications service provider

Written by the company

Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.

Contact info

  • Bullring, Lower Floor, B5 4BU, Birmingham, United Kingdom

  • 01216 435976

4.3

Excellent

TrustScore 4.5 out of 5

16 reviews

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4.3

All reviews

(16)

11,205 reviews in the last 12 months

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Rated 5 out of 5 stars

Darren was amazing

Darren was amazing, he gave me the perfect deal and was so knowledgeable about sky, he clearly has a huge passion for what he does and it’s amazing to see the commitment he has to serving his customers, thank you Darren 👍🏿

15 March 2026
Unprompted review
Rated 1 out of 5 stars

Today

Today, we had a very disappointing experience with a Sky employee named Mohammed.

We visited the store with the intention of purchasing the iPhone 18 Pro and wanted to explore the available finance options. However, as soon as we mentioned that we were interested in buying the phone on finance, his attitude seemed to change, and we felt uncomfortable with the way he treated us.

Despite this, we stayed to understand the available offers and finance options. During the conversation, he made a comment suggesting that we would not be eligible for finance simply based on our appearance. We found this comment extremely disrespectful and unprofessional.

Our intention was straightforward: we wanted to check whether we qualified for finance. If we were not eligible, we were fully prepared to purchase the phone by making the full payment. We were not expecting any special treatment, only respectful and professional customer service.

Unfortunately, Mohammed’s attitude and response completely spoiled our shopping experience. We left feeling disrespected and disappointed by the way we were treated.

I believe every customer deserves to be treated with dignity and respect, regardless of their appearance or how they choose to pay. I would appreciate it if Sky could look into this incident and take the necessary steps to ensure that other customers do not have a similar experience.
Shop: sky Birmingham.

12 October 2026
Unprompted review
Sky - Bullring, Birmingham logo

Reply from Sky - Bullring, Birmingham

Hi,

I'm sorry to hear about your experience in store.

I can understand how upsetting it would be to feel judged or treated differently when enquiring about finance options. Every customer should be treated with courtesy and respect, regardless of how they choose to pay or their personal circumstances, so it's disappointing to hear that you left feeling uncomfortable and dissatisfied with the service you received.

Thank you for taking the time to share your feedback.

Please get in touch with us by using these links so we can investigate this.

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click

📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We're here whenever you need us.

Thanks,
Carol

Rated 5 out of 5 stars

Spoke to Keira

Spoke to Keira on the sky stand yesterday after having a bad experience with Virgin, she gave me an amazing deal and explained everything in such detail. Thank you Keira!

9 March 2026
Unprompted review

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