Absolutely fantastic experience. Felt really supported threw out our, query to then enable to buy, not one but two products. What a gem you have o your team.Chappfield team colleague brilliant thank... See more
Location
Switch locationIntu Chapelfield, St Stephens Street, NR1 3SH Norwich, Norfolk, GB
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A terrible service from sky today by the assistant in chantry place in Norwich this morning Friday 26 ..first I suggest the management get their workers off their phones…standing behind a lady today w... See more
Company replied
Steve from sky has been most helpful kind and caring towards me and my grandad in helping us redo his sky package amazing customer service great chap. Thank-you
Had a lovely engineer (Chris) come out today to fit my WiFi. He was very efficient and helpful, answering any question I had. Would definitely recommend to a friend:) Thank you Chris:)
Company details
Written by the company
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contact info
Intu Chapelfield, St Stephens Street, NR1 3SH, Norwich, Norfolk, United Kingdom
- 01603 616219
3.7
Average
4 reviews
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Had a lovely engineer (Chris) come out…
Had a lovely engineer (Chris) come out today to fit my WiFi. He was very efficient and helpful, answering any question I had. Would definitely recommend to a friend:)
Thank you Chris:)
16 October 2026
Unprompted review
Absolutely fantastic experience
Absolutely fantastic experience. Felt really supported threw out our, query to then enable to buy, not one but two products. What a gem you have o your team.Chappfield team colleague brilliant thank you x
3 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A terrible service from sky today by…
A terrible service from sky today by the assistant in chantry place in Norwich this morning Friday 26 ..first I suggest the management get their workers off their phones…standing behind a lady today waiting to be seen he the man with sky shirt on was having a private chat not serving the lady she left fed up of waiting leaving me next ..I wanted some answers to question before I take out sky he could not be bothered my opinion so now sky lost two customers….my advice get the training soughted out and get them off their phones ….this could be the worst service I have came across…I leave positive feedback on trust pilot but if bad service it needs to be shared….
26 June 2026
Unprompted review
Reply from Sky - Chapelfield Shopping Centre, Norwich
Hi Roger,
Thanks for taking the time to share your experience.
This isn’t the standard we aim for, and I’m sorry to learn how your visit left you feeling. Our store teams should always be focused on customers and ready to help with any questions, especially when you’re considering joining us.
We appreciate your feedback. If you'd like to discuss anything further, please get in touch using the contact options below;
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Michelle
Steve from sky
Steve from sky has been most helpful kind and caring towards me and my grandad in helping us redo his sky package amazing customer service great chap. Thank-you
2 May 2026
Unprompted review
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