Not very happy. Got stopped at the sky stand. The advisor Raj stopped me and asked if I wanted free add ons not telling me that they were free for 2 months. I didn’t ask for the add ONS as I’m keeping... See more
Company replied
Location
Switch locationTelford Shopping Centre, Town Centre, TF3 4BX Telford, Shropshire, GB
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See what reviewers are saying
Michael made the switch so easy and comfortable and made me laugh throughout the conversation. A very warm and enthusiastic and knowledgeable person. Michael made my morning by doing the switch from v... See more
Warren was fantastic, very helpful answered all my questions clearly and got me a great deal for sky with all the packages for my new flat!!
Reps at sky especially Liam, were very helpful in getting me the best deal possible even beating my current provider by some distance really happy with the deal but dealing with sky direct is the issu... See more
Company replied
Company details
Written by the company
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contact info
Telford Shopping Centre, Town Centre, TF3 4BX, Telford, Shropshire, United Kingdom
- 01952 291552
4.6
Excellent
38 reviews
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Very helpful.
Warren was fantastic, very helpful answered all my questions clearly and got me a great deal for sky with all the packages for my new flat!!
12 August 2026
Unprompted review
Tom was really friendly and helpful
Tom was really friendly and helpful.
No pressure and really knowledgeable.
Took the time to explain all the features.
11 August 2026
Unprompted review
Tom was wonderful and very helpful…
Tom was wonderful and very helpful finding my a good deal :))
11 August 2026
Unprompted review
Very helpful so easy Tom was brilliant
Very helpful so easy Tom was brilliant
We felt totally at ease .
9 August 2026
Unprompted review
Tom was very friendly and helpful
Tom was very friendly and helpful. Brilliant service. Thank you
8 August 2026
Unprompted review
Fantastic customer service
Fantastic customer service. From Michael Excellent advice and a very personable man. Easy to deal with. Great experience.
7 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not very happy
Not very happy. Got stopped at the sky stand. The advisor Raj stopped me and asked if I wanted free add ons not telling me that they were free for 2 months. I didn’t ask for the add ONS as I’m keeping to a budget but raj just put them on and when I got home I noticed a email saying thank you for adding content. I would let people know not to stop for raj as all he cares about is badgering to get a sale.
7 August 2026
Unprompted review
Reply from Sky - Telford Shopping Centre, Telford
Hi there,
I'm really sorry to hear about your experience. I can completely understand how frustrating it must be when you're trying to stick to a budget and find that services have been added to your account that you weren't expecting.
It's disappointing to hear that you left the conversation with the impression that the full details of the offer weren't made clear. I can appreciate why receiving an email confirming additional content had been added would come as an unwelcome surprise, especially if it wasn't something you felt you had agreed to.
I understand your concerns, and it's important that customers feel fully informed about any products or offers being discussed so they can make the right decision for their circumstances.
If you would like to discuss this in more detail, please use the contact details below:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. I'm here whenever you need me.
Thanks,
Jennifer.
Michael made the switch so easy and…
Michael made the switch so easy and comfortable and made me laugh throughout the conversation. A very warm and enthusiastic and knowledgeable person. Michael made my morning by doing the switch from virgin and saving me some money. Well done. Highly recommend
5 August 2026
Unprompted review
Hi raj was very excellent today and…
Hi raj was very excellent today and help me cut my old contract down in price and have received more for less now that I have join sky.
3 August 2026
Unprompted review
Michael was really helpful and even…
Michael was really helpful and even though I couldn’t get the deal I wanted - as not a new customer! - he sorted my new phone for me.
2 August 2026
Unprompted review
Michael was brilliant
Michael was brilliant, very helpful, friendly approachable. Told us everything we needed to know with switching and made the process absolutely seamless!
1 August 2026
Unprompted review
Michael was excellent in helping us…
Michael was excellent in helping us sorting the best deal
1 August 2026
Unprompted review
Michael was very helpful and friendly
Michael was very helpful and friendly
Helpful solve problem
30 July 2026
Unprompted review
Michael saved us a lot of money from…
Michael saved us a lot of money from app applications and gave me a good deal for my birthday for a new sky glass TV and everything was done very well. Very polite and professional
30 July 2026
Unprompted review
Michael has been really helpful through…
Michael has been really helpful through the process of switching. A great help.
29 July 2026
Unprompted review
Michael gave me a great deal to switch…
Michael gave me a great deal to switch from talk talk and explained how all the apps I get can be put on different devices. Saved money and what a great salesman. Highly recommended
Thank you me ginger man. lol.
27 July 2026
Unprompted review
See Liam and the guys
See Liam and the guys. Excellent service great customer service and packages
24 July 2026
Unprompted review
Great service by Raj
Great service by Raj. Saved me over £10 a month thank you 😊
24 July 2026
Unprompted review
Glad we stop to talk
The sale rep was very helpful understanding and we was able to save £780 over the next 18 Months Compared with the other broadband provider. Thank you for your time
22 July 2026
Unprompted review
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