Sky - The Mall, Luton Reviews 21

TrustScore 4.5 out of 5

4.6

Sky Pod, U800450, The Mall, LU1 2LJ Luton, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Craig approached me about the problem with my SIM card and then gave me some Information on a new phone. I then decided to upgrade to a new one which Craig explained fully and navigated me through th... See more

Rated 5 out of 5 stars

I spoke to Craig, who approached me, he offered me a seat. He ran through the offers and set up an account. He was helpful with questions and a lovely gentleman.

Rated 5 out of 5 stars

Craig approached me Was helpful and successful in obtaining glass credit also attempted improve my broadband without success Was friendly and informative talked me through the system I had worrie... See more

Rated 5 out of 5 stars

Craig stopped me while I was walking through the mall. He offered the cell phone package and I purchased the iPhone 17 pro max. He also demonstrated the televisions. Customer service was great. He was... See more


Company details

  1. Telecommunications service provider

Written by the company

Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.


Contact info

  • Sky Pod, U800450, The Mall, LU1 2LJ, Luton, United Kingdom

  • 01582 431814

4.6

Excellent

TrustScore 4.5 out of 5

21 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Good service

I spoke to Craig, who approached me, he offered me a seat. He ran through the offers and set up an account. He was helpful with questions and a lovely gentleman.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Great

Craig what so helpful for us . It was wonderful meeting him and a part of SKY

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Craig approached me about the problem…

Craig approached me about the problem with my SIM card and then gave me some Information on a new phone. I then decided to upgrade to a new one which Craig explained fully and navigated me through the process very well. He also gave me contact information how to reduce the price of my Sky Q and a replacement SIM card. Very helpful indeed - well done Craig!

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Craig stopped me while I was walking…

Craig stopped me while I was walking through the mall. He offered the cell phone package and I purchased the iPhone 17 pro max. He also demonstrated the televisions. Customer service was great. He was well informed and pleasant.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Craig approached me

Craig approached me
Was helpful and successful in obtaining glass credit also attempted improve my broadband without success
Was friendly and informative talked me through the system
I had worries about credit but he reassured me and his reassurance was founded

25 April 2026
Unprompted review
Rated 5 out of 5 stars

The way of communicating and and…

The way of communicating and and explaining is really great.They explain me each and everything in very good way and i really love the service.
I met with Craig and he is really a nice person and handled me with very good way. He helped me and explained each everything in very good manner. I really loved his behaviour and way of talk and explaination..iam really happy with his services. Thank you craig for ur excellent service.

11 April 2026
Unprompted review

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