Sky Reviews 26,611

I had been with sky for tv and broadband for 7 years and recently moved house. Sky made the whole moving property house completely impossible as a new internet line had to be set up at the new house. They signed me up to a new Internet and tv contract, but the tv contract had to be activated after the Internet was live. They eventually got the internet set up and then said they would not honour the price of the tv contract and activate the tv services. They called me a liar and said there were no notes on my file (despite what the original agent said) and said they would have to listen to the original call re moving house and the agreed price and call back within a week. They did not call back and when I chased them they said the original notes stating the tv price were on the file and that they would honour it but would have to transfer me to a different department. The department I was transferred to then would not honour the agreed contractual price. I then discovered they had been charging me for services at both the new and old house because when moving they had set up a new account rather than change the address. They confirmed they would pay a refund of the double charging and would honour the price for the new services in respect of the new contract I entered. They then transferred me to the relevant department to activate the tv, who then confirmed they would not honour the agreed contractual price so my services were cancelled immediately and I was due a refund for this account as well. This was on 5 March and I still have not received either refund. I chased at the end of March and was fobbed off by saying they had to generate a new bill at the beginning of April and all my refunds would then be processed. I have not received any refunds from sky and they have
stolen more than £150 from me. Do not use this company - they only care about getting new customers in the door and then will extremely hike up the prices throughout!

my mother and i was on sky THIRTEEN YEARS never had a problem always paid the bill on time then the account transferred to me
from the get go i was LIED TO
first the liar said the account was in my name NO IT WASNT
then they TRICKED me into another 2 yrs contract then they keep putting the price up because they are simply GREEDY
i switched over to ee tv bb and phone because of sky being GREEDY
got an email from them saying cancelation fee is £185 pound so i phoned them up
and was told dont know why you got that email cause the real fee is £277 pounds not £185 they also took £75.68 pence from my account even thought the person i spoke to said she would cancel everything immediately from the day i phoned them told me id get the refund of £75.68 back into my account low and behold its not gone back into my account
so i phoned them again got some bull excuse of 5 days yeah now no money has been put back into my account
SKY ARE VERY QUICK TOO STEAL MONEY OUT OF MY ACCOUNT FOR A CONTRACT I WAS TRICKED INTO BUT GIVING BACK REFUNDS YEAH I CAN WHISLE IN THE WIND
its an extortioner price i had to pay just to get AWAY FROM SKY
DONT UNDER ANY CIRUMSTANCE GO ON SKY THEY WILL BLEED YOU DRY OF MONEY
the price goes up and they dont even tell you till you find out how much you HAVE TO PAY THEM
they are THIEVES WHO KEPT MY REFUND its not my fault the person on the phone said she would cancel everything the same day instead of letting it run 31 days YOU SHOULD HONOR WHAT SHE SAID NOT STEAL MY MONEY FROM ME
NEVER AGAIN WILL I EVER GO NEAR SKY FOR ANYTHING
NOTHING BUT THIEVES AND LIARS WHO CAN BARELY SPEAK ENGLISH CAUSE ITS OUT sourced to india call centre and every single one of them begs at the end of any call to give them a rating cause it makes them look better to their boss what a joke most of them put me on hold five mins while pretending to be doing something
SKY HAVE BECOME A JOKE
and im glad im off THIEVING LIARS FOREVER

update 27/april/2026
phoned sky again been lied to now been told the refund will take a month what a bunch of bull
dont take em long to steal money but takes a full month to give money back soooo glad im free of sky FOREVER

Awful experience all round. Started off, they forced me into having Sky TV because they said I couldn't have Now TV anymore. Then I realized, six months later, I was being charged for both. When I brought it up with them, they would only refund some of it because I'd left it too long, apparently. Didn't realize there was a statute of limitations on people stealing from you. I'm also self-employed and money is tight at the moment, so when you miss one payment with them, they whack charges straight on and bury you completely. They've cut me off now, so I've got no internet. You try and get any sort of help from them, and you are peeing in the wind. Almost impossible to find a phone number. When you do, they really don't want to speak to you anyway. And offer you absolutely no help. I would never touch Sky again.

Lee was very helpful and knowlegeable and made it a very enjoyable experience.

Aleksandra has been extremely helpful and patient! She gave us the best advice and helped us set up everything.

Wow NIKESH thanks for new sky stream free Disney plus hbo max and Netflix’s with superfast internet all for 41 per month what a good day and time with Nikesh from harrow

Change to sky after 3 years with EE, what a mistake. Receive a hub with a weaker signals then the old EE hub. Solution, spend £10a month to have it everywhere! you can clearly see they do it on purpose for you to add optional features. after discussion they drop to £4 a month.... don't bother

Danny helped us as a new customer with a Sky TV and broadband package. Really knowledgeable, good price and extremely efficient so it was sorted swiftly. Couldn't fault the service. Thank you!

Transferred Sky broadband to Vodafone immediately after being informed of the Sky price hike.
Received an email stating I owed Sky £74 in early cancellation fees for exiting my contract early.
Contacted them by phone and explained I am able to change provider fee free due to the price hike as per my contract. They agreed to waive the early exit fee but was told this would take approx. 8 days due to their, 'processes'. Just seen a direct debit to come out of my account and bill on their app still charging me early exit fee.
Tried to sort it out on the chat function which takes forever. Took screen shots of the conversation as they obviously lied to me on the phone before.
Apparently, I couldn't provide the correct account details and I would have to phone up again! Con artists.
Cancelled my direct debit. Given them notification via the chat. Not wasting anymore of my time. Sky can contact me if they want too.

Craig approached me about the problem with my SIM card and then gave me some Information on a new phone. I then decided to upgrade to a new one which Craig explained fully and navigated me through the process very well. He also gave me contact information how to reduce the price of my Sky Q and a replacement SIM card. Very helpful indeed - well done Craig!

Excellent service, everything explained clearly.

ashley was so helpful and made my experience so positive! he managed to sort out a brand new phone for me and answered any questions i had. would 100% recommend!

Spoke to Matt just to get some cost options for a new phone. Was super helpful, no hard sell or pressure. Ended up being such a good deal signed with him there and then. Woukd highly recommend speaking to him.

Joe was very very helpful,and a great ambassador to your organisation .

Switching three HMO rental properties to Sky. Applied online with the addresses of the properties in question. Wanted router to be delivered to me where I live as tenants are out all day working to pay my rent. However, there was no option to add a secondary address for delivery of router, therefore phoned Sky to ask for router to be sent to me for safe delivery. Eventually, after being pingponged through no less than seven departments, this was arranged (or so I thought!). However, delivery was still made to a rental property, no one was in and the moron of a courier dumped the package containing the router in the recycling box which was then taken to the recycling centre with various items for recycling, never to be seen again. (1) Total incompetence on the part of Sky in not following my instructions for safe delivery (2) Delivery driver with not half a brain cell dumping the package in the recycling box at the HMO rental property. And the icing on top of the cake .... an email received the following day from Sky that I will be charged for this missing router. You couldn't make it up !!!

PS: After contacting Sky as per their request below, they simply asked me to email a complaint to a further email address, this time provided by them. When I queried as to why they were refusing to help me, the response was "The agent has access to all the tools and system to be able to manage this complaint for you. As we are limited to certain tools I wouldn't be able to manage this fully for you. Thanks, Allan.

In that case, what are these Sky employees that pick up complaints via Trustpilot actually doing - paying lip service so that it may seem to an outsider reading reviews that something is being done when in reality nothing is being done ??

Went to liam at the sky stand in Bridgwater and he was very helpful with my phone and very knowledgeable. He explained everything to me in a clear way, would definitely recommend

Craig stopped me while I was walking through the mall. He offered the cell phone package and I purchased the iPhone 17 pro max. He also demonstrated the televisions. Customer service was great. He was well informed and pleasant.

I recently visited Sky at Silverburn Shopping Centre after a frustrating experience with their call centre. I had been passed between four different people on the phone, and unfortunately one of them was quite rude, which made the whole situation even more disappointing.

Because of that, I decided to go in person—and I’m really glad I did. The in-store experience was completely different. Robbie was extremely helpful in setting up my new broadband and TV package. He was friendly, approachable, and took the time to clearly explain all the options without any pressure. Everything was transparent, especially the pricing, which I really appreciated.

Another staff member, Nad, was also lovely and welcoming.

Overall, while the call centre experience wasn’t great, the in-person team at Silverburn turned things around and provided excellent customer service.

Upon cancelling my sky broadband and Tv due to rising costs, I then had an email from them asking me to ring, which I did, I asked if they could reduce the costs and was told I couldn’t do anything as I had already requested a switch, no attempt to keep me as a customer, I have been with sky for 19 years, they sent me a box to return equipment, it will only fit the router, not the sky box as well, I have rang this morning, and was told to find a box and take it to the post office as they cannot send another box. Customer service does not exist, very disappointed will never go back to sky

Michelle was so lovely sorting our issues with the sky glass bundle after over a month of issues, kept us at ease with us being first time house buyers and explaining everything we needed to know