SkyLux Travel Reviews 

28,117
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,989 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professional approach, making the travel planning process much easier and more organized. Many people appreciate the agents' dedication to finding the best flights and deals, often optimizing budgets and itineraries. The personalized service and smooth booking experience are frequently highlighted, with agents going above and beyond to accommodate specific needs and ensure a hassle-free journey. However, some customers also noted concerns regarding transparency and pricing. A few reviewers mentioned unexpected fees, higher costs for changes compared to direct airline options, or feeling misled about certain inclusions like lounge access. Additionally, some people experienced issues with post-purchase service, including difficulties with refunds or agents not responding to inquiries after booking.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, professionalism,... See more

Service

Customers consistently note positive experiences with service, often praising agents for being helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising agents for being helpful,... See more

Price

Consumers generally find the pricing to be positive, with many reviewers praising the ability of staff to... See more

Booking process

People report positive experiences with the booking process, often highlighting the personalized and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jasmine was very helpful; followed up. Cons: payment site is cumbersome, too many add-ons to decline. Not user-friendly. Having to have repeated phone calls vs online payment alone makes for a time-... See more

Company replied

Rated 5 out of 5 stars

Katana was extremely patient and helpful. She stayed on the call for almost three hours to find the exact flight we wanted, booked the tickets, assigned our seats, and made sure we had two bags includ... See more

Company replied

Rated 5 out of 5 stars

Anthony always works to find the best flight at the best price. He works on adjusting dates to make sure we have enough time to enjoy our vacation. He looks for the highest quality airline and knows t... See more

Company replied

Rated 5 out of 5 stars

Ima B. was so helpful and understanding regarding our flight plans to Australia. Business class booking was made complicated due to fuel prices and uncertainty of variety of flight options. Working wi... See more

Company replied


Company details

  1. Flights search site
  2. Airline ticket agency
  3. Travel agent

Written by the company

SkyLux Travel® has established itself as a reputable travel agency, offering personalized one-on-one service and exclusive insider deals on business class flights. SkyLux Travel's reviews have underscored positive traveler experiences with the company's services, highlighting the effectiveness of its tailored approach to business class travel. The company's commitment to providing extra care and facilitating cost-efficient arrangements is reflected in the privately negotiated rates it has secured from over 70 major carriers, accommodating various routing and airline preferences, including multi-airline combinations. A unique feature of the services offered is the availability of a dedicated Personal Travel Manager, ensuring a focus on understanding individual travel needs. Unlike typical online booking platforms, SkyLux Travel emphasizes direct interaction with live experts who negotiate exclusive offers with airlines. Its team of experienced professionals, each boasting over 15 years in the industry, excels in constructing tailor-made itineraries to destinations worldwide. SkyLux Travel has gained access to privately negotiated fares and contracts facilitated through its longstanding relationships with major airlines. This exclusive access enables the company to provide its clients competitive prices and excellent value. SkyLux Travel is ideal for unbiased, one-on-one planning and booking services, delivering business and first class flight offers tailored to individual preferences. Travelers have consistently singled out this personalized service in their SkyLux Travel reviews.

Brand you can trust, comfort you can afford

Written by the company

Save up to 50-70% on Business Class Flights
There is no need to sacrifice travel comfort just to cut travel costs. With SkyLux Travel you get the same business class seat for up to 70% off the market prices.
The Advantage of Personal Travel Manager
One of the 500+ hand-picked travel experts will be assigned as your personal travel manager whose priority is to understand your travel needs and find you the exclusive fares. SkyLux Travel provides global support via phone or email 24/7/365 wherever you are.
Complimentary Concierge Services
Additionally to business class flight bookings, SkyLux Travel experts will take care of your accommodation and transportation arrangements, if necessary. Enjoy a full range of premium services for a fraction of the price.
Awarded for Excellence
SkyLux Travel is the winner of the Luxury Lifestyle Awards 2024 for The Best Luxury Airline Ticket Agency in the USA and the World Travel Awards for North America's Leading Travel Agency 2024. We also hold an A+ rating from the Better Business Bureau (BBB).

Contact info

4.8

Excellent

TrustScore 5 out of 5

28k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(28,117)

3,683 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thanks Barbara!

Barbara was able to book the flights/timeframes that I was looking for.

21 July 2026
SkyLux Travel logo

Reply from SkyLux Travel

Personalized service is at the heart of what we do, and we’re delighted that Barbara made your experience seamless and enjoyable. Thank you for sharing your review, we can’t wait to assist you again!

Rated 5 out of 5 stars

Mr. Baby Kurian

Mr. Wade is the best

21 July 2026
SkyLux Travel logo

Reply from SkyLux Travel

Your rating means the world to us! Thank you for choosing Skylux Travel, we look forward to assisting you on your next luxurious journey!

Rated 5 out of 5 stars

Straight to the point understand I'm…

Straight to the point understand I'm old school and not understanding how online works walked me right through it

21 July 2026
SkyLux Travel logo

Reply from SkyLux Travel

Your glowing review reaffirms our commitment to exceptional service. We are honored to be your choice for premium travel, and we can’t wait to assist you again on your next seamless and luxurious journey!

Rated 5 out of 5 stars

courtesy and honest communication

quick and honest communication

21 July 2026
SkyLux Travel logo

Reply from SkyLux Travel

Thank you for your rating! At Skylux Travel, we are committed to providing seamless and elegant travel experiences. We hope to assist you again soon!

Rated 5 out of 5 stars
SkyLux Travel logo

Reply from SkyLux Travel

What a pleasure to hear about your positive experience with Alonso! At Skylux Travel, we handpick experts to ensure our customers receive world-class service, and we are so pleased that they made your journey seamless. We look forward to serving you again!

Rated 5 out of 5 stars

Great service and personal…

Great service and personal communication with the agent.

15 July 2026
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Reply from SkyLux Travel

Your kind words mean the world to us! At Skylux Travel, we strive to provide a seamless and luxurious travel experience, and we are delighted to hear that your journey with us was exceptional. We look forward to assisting you with your next first-class adventure!

Rated 5 out of 5 stars

Liam is a good guy

Liam is a good guy

19 July 2026
SkyLux Travel logo

Reply from SkyLux Travel

We are so pleased to hear that Liam provided you with the first-class service that defines Skylux Travel. Your feedback is truly appreciated, and we look forward to arranging your next luxurious adventure!

Rated 5 out of 5 stars

Oxford and his staff worked diligently…

Oxford and his staff worked diligently to get us a great price and accommodations,for or trip to Athens. Would use him again when the need arises.

21 July 2026
SkyLux Travel logo

Reply from SkyLux Travel

We are grateful for your kind words about Oxford! At Skylux Travel, our specialists are passionate about providing the highest level of service, and we are delighted that they made your journey effortless. We can’t wait to assist you again!

Rated 5 out of 5 stars
SkyLux Travel logo

Reply from SkyLux Travel

Your stars shine as bright as our commitment to premium service! Thank you for choosing Skylux Travel, we look forward to planning your next trip!

Rated 5 out of 5 stars

Amir is great.

Over the years, Amir has provide me with great service that has made my traveling quite enjoyable.

21 July 2026
SkyLux Travel logo

Reply from SkyLux Travel

Thank you for your wonderful feedback! Amir takes great pride in delivering impeccable service, and we are delighted to hear that they made your booking experience exceptional. We will be sure to share your kind words with them!

Rated 5 out of 5 stars

Nelson was very professional and…

Nelson was very professional and patient in healping me at a very stressful time in my life.

21 July 2026
SkyLux Travel logo

Reply from SkyLux Travel

We are so pleased to hear that Nelson provided you with the first-class service that defines Skylux Travel. Your feedback is truly appreciated, and we look forward to arranging your next luxurious adventure!

Rated 5 out of 5 stars

Our representative Lane is excellent

Our representative Lane, was excellent. Prompt, responsive, knowledgeable and helpful.
We will continue to use his services.

21 July 2026
SkyLux Travel logo

Reply from SkyLux Travel

Your words mean so much to us! Lane takes great pride in crafting flawless travel experiences, and we are thrilled that they exceeded your expectations. Thank you for choosing Skylux Travel!

Rated 5 out of 5 stars

Atilla is a great representative for…

Atilla is a great representative for Skylux

21 July 2026
SkyLux Travel logo

Reply from SkyLux Travel

We are grateful for your kind words about Atilla! At Skylux Travel, our specialists are passionate about providing the highest level of service, and we are delighted that they made your journey effortless. We can’t wait to assist you again!

Rated 5 out of 5 stars

Personal attention and easy to work…

Personal attention and easy to work with.

21 July 2026
SkyLux Travel logo

Reply from SkyLux Travel

Your glowing review reaffirms our commitment to exceptional service. We are honored to be your choice for premium travel, and we can’t wait to assist you again on your next seamless and luxurious journey!

Rated 5 out of 5 stars

Maynard K went above and beyond to help…

Maynard K went above and beyond to help us secure flights

21 July 2026
SkyLux Travel logo

Reply from SkyLux Travel

What a pleasure to hear about your positive experience with Maynard K! At Skylux Travel, we handpick experts to ensure our customers receive world-class service, and we are so pleased that they made your journey seamless. We look forward to serving you again!

Rated 5 out of 5 stars
SkyLux Travel logo

Reply from SkyLux Travel

We are so pleased to hear that Madina provided you with the first-class service that defines Skylux Travel. Your feedback is truly appreciated, and we look forward to arranging your next luxurious adventure!

Rated 5 out of 5 stars

Thanks Katana

Katana was extremely patient and helpful. She stayed on the call for almost three hours to find the exact flight we wanted, booked the tickets, assigned our seats, and made sure we had two bags included. She even arranged bassinet seats for my baby without me having to ask. She made sure everything was well organized and made our travel planning much easier. Excellent service!

2 July 2026
Unprompted review
SkyLux Travel logo

Reply from SkyLux Travel

Your words mean so much to us! Katana takes great pride in crafting flawless travel experiences, and we are thrilled that they exceeded your expectations. Thank you for choosing Skylux Travel!

Rated 5 out of 5 stars

Seymour

Seymour, the agent assigned to us is very professional, he attends to our needs promptly. He is polite and very accommodating to our requests. I had other sales agents before, but Seymour gives the best customer service.

21 July 2026
SkyLux Travel logo

Reply from SkyLux Travel

We are so pleased to hear that Seymour provided you with the first-class service that defines Skylux Travel. Your feedback is truly appreciated, and we look forward to arranging your next luxurious adventure!

Rated 5 out of 5 stars

Great customer service

Great customer service. Good follow up but not aggressive. Answer all question & very help full with booking,

20 July 2026
SkyLux Travel logo

Reply from SkyLux Travel

At Skylux Travel, we believe that every journey should begin with excellence, and we are delighted to hear about your positive experience. Your satisfaction is our priority, and we look forward to making your next booking just as smooth and luxurious!

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