Slade's Garden and Building Supplies Reviews 

268
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service, noting orders arrived quickly and on schedule with helpful tracking. Staff, including drivers and customer service, are consistently highlighted for being friendly, polite, and extremely helpful. People also found the online ordering process straightforward and easy, contributing to an overall excellent service. However, some customers noted issues with product quality upon arrival, with items sometimes being damaged or chipped. A few people also felt that delivery was occasionally delayed or failed, and some experienced a lack of clear communication regarding updates or estimated arrival times.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the quick and efficient... See more

Service

Customers had positive experiences with service, often highlighting the ease of ordering and the great... See more

Product

People report ambiguous experiences with product quality and delivery. Many customers praised the product... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting the helpfulness and friendliness of... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of online ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The best price online. I bought a full pack of 76 bradstone edale 450 x 450 pavers. They were delivered quickly with tracking information provided. Arrived on a tail lift truck well packed and secur... See more

Rated 5 out of 5 stars

I ordered paving slabs and when they were delivered some of the slabs were broken in transit, so I spoke the ladies at Slade's explained what had happened they asked for photo's which I sent to Slade'... See more

Rated 5 out of 5 stars

I live in the south east. I was looking for a particular type of paving slabs and couldn't find a local stockist with the quantity I needed. I hadn't considered looking further afield as I assumed the... See more

Rated 5 out of 5 stars

Slades were great, somewhat let down by the Pallet delivery service. The Pallet company failed to deliver 3 times and on the final attempt I refused to accept the mangled crate with almost half the... See more


Company details

  1. #56 of 67 best companies in Landscaping Supply Shop

Written by the company

Our family-run business has been supplying landscaping and building projects across the UK for over 30 years. We take pride in servicing all our customers; from DIYers and self-builders, through to large trade firms. The knowledge of our staff, the 60,000sqft of stock at our Walsall and Aldridge sites make us the perfect choice for all your Garden and Building needs. Order online for FREE national delivery to most parts of the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

268 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(268)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Supposedly Provide next day delivery…

Supposedly Provide next day delivery for an extra charge. But failed to deliver until 3 days later. Meaning I wasted money on contractors waiting around for days. When I tried to contact them to find out what was happening, they just said it was out of their hands

11 March 2026
Rated 4 out of 5 stars

Great company to buy from

Great company to buy from. Unfortunately my next day delivery didnt happen as the bricks were located in the west midlands & there was a foot of snow! But communication was good!!

8 January 2026
Rated 5 out of 5 stars

Slades were great

Slades were great, somewhat let down by the Pallet delivery service. The Pallet company failed to deliver 3 times and on the final attempt I refused to accept the mangled crate with almost half the product broken. Zoey at Slades handled it all with fantastic customer service, a real pleasure.
So great service and competitive price from lovely people

1 December 2025
Rated 5 out of 5 stars

Great service

I ordered paving slabs and when they were delivered some of the slabs were broken in transit, so I spoke the ladies at Slade's explained what had happened they asked for photo's which I sent to Slade's the following day I received a call telling me a new pallet of slabs had been sent out to me and I received them the following day. Excellent service I thought when things go wrong its how the company deals with it that makes all the difference in my opinion. Will defiantly use again.

27 November 2025

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