Slade's Garden and Building Supplies Reviews 

268
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and the helpful, pleasant staff. Many people found the online ordering process simple and appreciated the good prices. Reviewers often mention quick delivery times and helpful drivers who place items exactly where needed. However, some people mentioned experiencing delivery delays or failed attempts, sometimes due to courier issues. Additionally, a few customers reported receiving products that were damaged upon arrival or had quality concerns, such as broken slabs or wood not matching descriptions.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and on-time delivery,... See more

Service

Customers had positive experiences with service, often highlighting the great service, easy ordering, and... See more

Product

People report ambiguous experiences with product quality and condition upon arrival. Many customers were... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and excellent customer... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of online ordering and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered paving slabs and when they were delivered some of the slabs were broken in transit, so I spoke the ladies at Slade's explained what had happened they asked for photo's which I sent to Slade'... See more

Rated 5 out of 5 stars

I live in the south east. I was looking for a particular type of paving slabs and couldn't find a local stockist with the quantity I needed. I hadn't considered looking further afield as I assumed the... See more

Rated 5 out of 5 stars

Slades were great, somewhat let down by the Pallet delivery service. The Pallet company failed to deliver 3 times and on the final attempt I refused to accept the mangled crate with almost half the... See more

Rated 5 out of 5 stars

The best price online. I bought a full pack of 76 bradstone edale 450 x 450 pavers. They were delivered quickly with tracking information provided. Arrived on a tail lift truck well packed and secur... See more


Company details

  1. #56 of 67 best companies in Landscaping Supply Shop

Written by the company

Our family-run business has been supplying landscaping and building projects across the UK for over 30 years. We take pride in servicing all our customers; from DIYers and self-builders, through to large trade firms. The knowledge of our staff, the 60,000sqft of stock at our Walsall and Aldridge sites make us the perfect choice for all your Garden and Building needs. Order online for FREE national delivery to most parts of the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

268 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(268)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly, helpful and efficient.

I live in the south east. I was looking for a particular type of paving slabs and couldn't find a local stockist with the quantity I needed. I hadn't considered looking further afield as I assumed the delivery costs would be prohibitive. My wife found Gills (Slades) online so I gave them a call. The lady I spoke to was extremely pleasant and helpful and explained how to place an order to qualify for free delivery. They even gave me a £10 discount as a new customer. I was kept updated on the delivery schedule and the order arrived, in good order, when they said it would. Most impressed.

26 August 2025
Rated 4 out of 5 stars

No communication

Ordered slabs - was told I would be updated when they were out for delivery. Got an email at 4am on the day of delivery to say they were arriving that day! Had to try and get day off work very quickly!

Delivery driver was lovely and helpful.

Product slightly thinner than the original slabs but thats a producer issue not Slades.

Easy to order online.

5 August 2025
Rated 5 out of 5 stars

The best price online

The best price online. I bought a full pack of 76 bradstone edale 450 x 450 pavers. They were delivered quickly with tracking information provided. Arrived on a tail lift truck well packed and secured on a pallet, strapped in place to prevent movement during transportation.
The pallet was put where I asked by the friendly delivery driver, he used a power assisted pallet truck which negotiated the slight slopes of my driveway with ease.

11 August 2025
Rated 4 out of 5 stars

Poor communication after order


The delivery was much quicker than expected, which was a pleasant surprise.

However, there was no confirmation of purchase or estimated delivery date. I only received an email on the morning of delivery, and it came under a different company name, which made me think it might be a scam.

If I had been at work, I could easily have missed the delivery as there was no prior notice. It also wasn’t made clear that a missed delivery would incur a £70 charge—I only discovered this on Trustpilot after becoming concerned about the lack of communication.

Clearer updates and upfront information about delivery schedules and charges would greatly improve the experience.

8 July 2025

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