Slumberdown Reviews 

Have spent 100s over the years trying to find à proper brick pillow and now I have 2 😂, only needed the 1, wee bit uncomfortable 1st night until your head/neck gets used to it but after that it's brilliant and highly recommend if it's firm pillows your after. Only 1 wee fault and that is standard pillowcases don't fit so I'm making my own

Bought a 12 tog king sized Slumber down duvet from Asda. It is truly awful. There were dirty marks on it (looked like mold) and the filling didn't meet the edges, on one side it was 10cm short. The filling was very thin. Very disappointing

The duvet is great! We never get hot in the middle of the night anymore as it’s breathable. Smells a bit of tart but it will get better after airing for few days

Great experience. Would recommend my wool duvet to everyone!

We bought an Electric Blanket from Argos about 12 months ago. It has stopped working, and I'm now finding it very difficult to get any replies. I have sent 2 emails and are not getting any feedback.

Great customer service and a great product. Purchased the wonderful wool duvet and since using we have had a really good night's sleep as it really helps to regulate my temperature during the night so sleeping better. It's a natural sustainable product which is wonderful also. Have recommended to family.

Online order was quick and easy and the quality and price were excellent. It’s so soft and comfortable

While I was happy with the product initially, this review is due to their customer service. I have been trying to return my purchase after it seemed to be faulty and have received no response to multiple emails and phone calls. The "Returns" button on the website does nothing and the customer service of the holding company, John Cotton, also does not respond. I would not order from them again.

Great pet bed. So good I bought a second one.

Very prompt arrival, lovely firm pillows which have allowed my sore neck to lose its stiffness. Top marks!

If you want a delux bed for your dog this is it.
It’s really soft and my lab loves it.
The material is much easier to keep clean than I thought as other donut beds are fluffy and things get stuck in them and their lifespan is pretty short.
The only thing that surprised me was the weight of it it really quite heavy carrying up the stairs for bedtime.
It all comes apart to wash which is great as those that don’t won’t fit in my washing machine even though they say they are machine washable.
All I would say that it would be nice if they did bigger sizes as my lab likes stretching out but the sides are too high and small to do that but she does love curling up in it.

Really good nights sleep from your heavy duty king size wool duvet. No overheating or sweating just unadulterated warm sleeping environment at a great price. I have binned three down duvets after the down movement made cold patches after years of use. No more concerns, only what to do with old duvets!

Perfect, excellent quality and value, good support to neck and shoulders

The item purchased was everything I expect, quality and comfortable. Arrived extremely quickly. However, I ordered a duel option for the electric blanket. A normal one arrived without duel control. It was urgently needed, so paid extra for a quick delivery and then had to use it. Hence couldn't return or ask for refund.

I requested a return on 06.01.26 and received an email acknowledgement. It is now 17.01.26 and I am still waiting for a further news.

The throw was delivered to the wrong property (next door) and left hanging on a gate(I had not sorted a safe place). Fortunately, I managed to find it from the delivery picture. The address on the package was very small, and 26 could easily look like 28 in such dark conditions.
All good, supersoft heavyweight material, and neutral is a great colour combo(cream /light brown

The Slumberdown Wonderful Wool range is an excellent product, the high tog duvets are light in weight and very cosy. Both duvets, bed topper, and four pillows arrived separately, well wrapped and within a couple of days of placing my order during a particularly cold snap, amazing considering many parts of the country were covered in snow and freezing cold. Both Customer Service Assistants Bev and Suzie were exceptionally friendly and helpful in sorting out a size mistake I had made when ordering, they are both a credit to Slumberdown.

UPDATE: So I did eventually hear back from them and they offered me two options both in my favour. The only issue was the I had to wait days again for them to see my reply and respond confirming the choice. In situations like this, once a ticket is open and active, it should be monitored and responded to as a priority. I do feel you need a small team of call handlers or live chat. Emailing back and forth seems quite slow in today’s modern age. Because of this I have updated the score from 1 star to 4. I think to achieve a 5 star the support system does need to be looked at. Many thanks once again though for sorting the issues out.

ORIGINAL REVIEW BELOW:
Ordered a king size dual zone dual side electric blanket with two controllers. When it arrived they had a leaflet inside saying it was out of stock and they have given me a free upgrade. On opening and checking. This was identical to the one I ordered except it only has one controller meaning my partner has to have the same setting as me on her side. She suffers from her back and I suffer with my feet and legs. This is specifically why we ordered the dual control and dual zone. No phone number to contact them and emails takes up to 5 days to even reply. Very unhappy indeed as I’ve been given a downgrade not an upgrade and does not match the description to what I ordered. Please get in touch asap.

Excellent service and quality of goods.
Amazed at such an efficient response and delivery!