Slumberdown Reviews 

1,229
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 292 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and excellent value of the products, including comfortable duvets, supportive pillows, and well-made pet beds. Many appreciate the competitive pricing and the ease of placing orders, often highlighting the quick and efficient delivery service. People enjoy the natural materials and the comfort these items provide, leading to better sleep and overall satisfaction. However, some customers also noted issues with product quality control, such as receiving faulty items or products with unexpected stains. A few other people also felt that certain products had strong chemical smells that did not dissipate, impacting their comfort. Additionally, some reviewers were not happy with the customer service, reporting unresponsiveness to inquiries or issues with returns.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the wool duvets, pillows, and... See more

Quality

Clients share positive opinions on quality, frequently describing products as lovely, fluffy, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Order

People report ambiguous experiences with order, with many customers praising the ease of online ordering and... See more

Price

Consumers find price to be positive, with many reviewers highlighting the reasonable and competitive pricing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Competitively priced, lightweight summer duvet. The material isn't the most attractive - and rather shiny, but apart from that it was very comfortable. Coverless duvets save us money on annual dry... See more

Rated 4 out of 5 stars

Good value, good quality product, delivered promply. I ordered two duvets. One arrived that was faulty, missing filling in part. I contacted customer service by email with photos for a replacement b... See more

Company replied

Rated 5 out of 5 stars

Have spent 100s over the years trying to find à proper brick pillow and now I have 2 😂, only needed the 1, wee bit uncomfortable 1st night until your head/neck gets used to it but after that it's br... See more

Rated 5 out of 5 stars

Ordered double wool duvet having read reviews - not fluffy like feather duvets but so snuggly and warm and lovely to sleep under. And made in UK. Going back for more! Buying direct from Slumberdown wa... See more



Company details

  1. #77 of 85 best companies in Bedding Shop

Written by the company

Here at Slumberdown, we believe Every Body deserves a better night's sleep and the right bedding can help you get there. Our products are designed to help create the right sleep space tailored for you and your family.


Contact info

4.1

Great

TrustScore 4 out of 5

1k reviews

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4.1

All reviews

(1,229)

290 reviews in the last 12 months

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Rated 1 out of 5 stars

Not good customer service

The order was shipped quickly however the delivery company returned the item to sender immediately without even attempting delivery (I appreciate this is not Slumberdowns fault), however the only way to contact Slumberdown is via email which I have done on several occasions and they are not replying to me so no refund and no pet bed

5 December 2025
Slumberdown logo

Reply from Slumberdown

Hi Amanda,
Please accept our sincere apologies for the delay in responding to your enquiry. We are currently in our busiest period of the year, with Black Friday and Christmas approaching, we’re receiving a
high volume of enquiries. This has now been resolved for you. Kind regards Slumberdown Customer Service Team

Rated 5 out of 5 stars

Well priced wool! Awful choice of courier, customer service ghost town.

Good prices for Black Friday, I have 4 of their (BRITISH) wool duvets now as I use in my air bnb rooms, I find them light and warm for the price they are great, pleased to have bedding that will break down after it’s discarded unlike polyester which we can’t even leave in recycling! Hoping there are no PFAS in the mix..The bags great for storage long term, easy to fit duvets in them, last well. dispatch/Delivery is quick but please stop using yodel! Courier rang the bell, I have to run down 3 flights to get to the gate, I didn’t wait a second, I ran down in 15 seconds tops to find the courier already dropping the duvet in the block door next door..I know none of these people and there’s never anyone there.. a really bad short cut on delivery. Tracking also spotty. Still waiting for a response to my question to slumber down a week ago…

3 December 2025
Rated 5 out of 5 stars

My dog Lola absolutely loves this bed…

My dog Lola absolutely loves this bed and rarely goes car from it the fabric is so soft and welcoming and the padding is super comfy and holds her perfectly I have never managed before to find such a perfect bed for her - worth every penny. And more

3 December 2025
Rated 5 out of 5 stars

Warm and cosy

I bought my duvets to use in my campervan, we tried them at home and absolutely love the duvets. They feel light but are very warm and cosy. Most of all I like that they are not bulky.

2 December 2025
Rated 5 out of 5 stars

warm and cozy

We have one of these quilts at our lodge in the Lake District and found it to be very warm and cozy so we purchased a second one for our super king size bed at home. It’s fantastic. So warm and very very cozy.

2 December 2025
Rated 1 out of 5 stars

Did not receive items

Delivery company say they attempted delivery but couldn't access the property. I live in a house with no access restriction. Emailed Slumberdown but no response after a week. Still no response. Will try to demand a refund but not optimistic about it.

2 December 2025
Slumberdown logo

Reply from Slumberdown

Hi David, Please accept my sincere apologies for the delay in responding to your enquiry. We are currently in
our busiest period of the year, with Black Friday and Christmas approaching, we’re receiving a
high volume of enquiries . I have emailed you. Kind regards Slumberdown Customer Service

Rated 1 out of 5 stars

Poor quality packaging/no refund

Poor quality packaging. Need to return but no reply to my email.
UPDATE 08/01/2026
Received return instructions and courier label. Returned blanket in accordance with instructions and confirmed by email on 13th December to Slumberdown with info to track package. Despite further emails have only received auto-replies. Now 8th January and no refund received and no communication. I will not be recommending Slumberdown.

3 December 2025
Slumberdown logo

Reply from Slumberdown

Hi Pete, Please accept our sincere apologies for the delay in responding to your enquiry. We are currently in our busiest period of the year, with Black Friday and Christmas approaching, we’re receiving a high volume of enquiries . I have responded to your email. Kind regards Slumberdown Customer Service

Rated 5 out of 5 stars

Comfy dog bed he likes it

Comfy dog bed he likes it
Delivered quick lucky they used DPD for delivery and not Evri !
Kept me informed when it was being dispatched and when it would arrive
Thanks

30 November 2025
Rated 1 out of 5 stars

6 days still not dispatched

6 days still not dispatched

30 November 2025
Slumberdown logo

Reply from Slumberdown

Hi Robert, We do apologise for the courier issue as we dispatched 30th. I have emailed you to resolve the issue. Kind regards Slumberdown Customer Service

Rated 2 out of 5 stars
Slumberdown logo

Reply from Slumberdown

Thank you for your message, and I’m very sorry that your order was shipped after you requested a cancellation. We’ve been dealing with a high volume of orders, and unfortunately the cancellation request wasn’t seen in time — but I completely understand how frustrating this must be.

I’ve now emailed you directly to assist with the return and to make sure this is resolved as smoothly as possible. Thank you for your patience, and please accept our sincere apologies for the inconvenience caused. Kind regards Slumberdown Team

Rated 1 out of 5 stars

They sent the wrong item and haven't…

They sent the wrong item and haven't responded to my email asking for this to be corrected

26 November 2025
Slumberdown logo

Reply from Slumberdown

Thank you for your feedback, I sincerely apologise for the delay in getting back to you. Due to a higher-than-usual
volume of inquiries during our peak season, our response times have been longer
than usual. Thank you for your patience. We can see that our customer services team have arranged for the correct pillow to be issued on an express delivery service and this should be with you tomorrow. Many Thanks Customer Services

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