We have purchased 4sets of glasses including prescription and designer sunglasses. There were with issues with importing (from government side) but Smartbuyglasses team smoothened everything out. Ever... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I recently bought a pair of Porsche Design glasses from SmartBuyGlasses and I was genuinely impressed. The ordering process was smooth, the pricing was great and the product arrived exactly as describ... See more
I ordered a pair of sunglasses from SmartBuyGlasses while I was traveling in Dubai for New Year and initially requested delivery to my hotel. They informed me that the item needed to be ordered fr... See more
The sunglasses I ordered came just as I expected. Original product. The packaging is great. The only downside is the delay in delivery, but they have properly stated the reason. The price was the lowe... See more
Company details
Written by the company
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
SmartBuyGlasses United Arab Emirates
Written by the company
- 180 Designer Brands For Less
- At SmartBuyGlasses, we have the largest selection of designer eyewear online with over 80,000 products and 180 brands.
- 100-Days Returns
- If you don't absolutely love your new eyewear, it's not a problem with our 100-days returns at SmartBuyGlasses.
- 24-Month Warranty
- Our exclusive 24-month warranty covers all manufacturer defects in all scenarios for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
Contact info
4.7
Excellent
772 reviews
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Always on point
12 January 2026
Good less expensive alternative. Slow delivery
The experience was marked by the wide range of available products followed by what I needed specifically. The prices are more competitive than the physical retail market. The only downside is delivery time. It took almost 10-days for the order to ship followed by another waiting period for delivery
12 January 2026
Boss frames
I bought Boss frames, great quality and apt prices. The delivery was also prompt on time.
12 January 2026
Great glasses at 1/3 the retail price.
Great glasses at 1/3 the cost of going to a local optician. Shipped quickly and they were exactly as advertised.
11 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Return policies that change after checkout
The return and exchange process was not handled transparently. Requirements were introduced only after the issue arose, despite not being clearly stated at the time of purchase. I was encouraged to reorder and return items without assurance that a refund would be processed. This experience resulted in a complete loss of trust, and I will not buy from this company again.
29 December 2025
Unprompted review
Reply from SmartBuyGlasses
Hello Entesar,
Thank you for sharing your feedback.
I understand why this hasn't been very clear, and I appreciate the chance to clarify.
A valid prescription is required when providing lenses, especially for contact lenses. Contact lenses sit directly on the eyes and are considered a medical device. Because of this, optical laws require a valid prescription before issuing replacements or changes. The same requirement can also apply to eyeglasses, depending on the situation.
When an order is placed online, and prescription details are entered manually, that serves as confirmation from the customer that the information provided is correct. However, once a replacement or correction is requested, we’re legally required to verify the prescription to make sure everything is safe and accurate.
This isn’t an isolated policy or a rule we apply selectively. It’s a standard requirement across the optical industry, and we’re obligated to follow it.
I’ll review your case personally and reach out to you by email to discuss the options that may still be available and work toward a resolution.
Best regards,
Danielle
Punctual & reliable
26 December 2025
Good quality and customer service
17 December 2025
Amazing products and great customer…
Amazing products and great customer care support in response and giving solutions
14 December 2025
Buyer beware
I had been very happy with several purchases from Smartbuyglasses until recently. I bought a pair of prescription glasses, when they arrived, it was obvious immediately that they were faulty. They are twisted and misshapen, they do not fit and are completely unusable. I sent several messages, emails and tried to commence a return, only to find that I would need to post them to Hong Kong. I am in Dubai and the postal service is not straightforward or cheap. I finally had communication with several different people and then, without any explanation, a partial refund went into my account. I have some of my money back, but a pair of useless glasses and no explanation whatsoever. I'd warn against buying the own brand items, they are clearly poor quality and returns/refunds are a non starter.
1 December 2025
Unprompted review
Reply from SmartBuyGlasses
Hi Lucy,
Thank you for taking the time to share your experience. I’m sorry to hear that the glasses were faulty and that the return process was challenging, especially with international shipping. Your feedback regarding the own-brand quality and the communication issues has been noted.
Please note that we offer a 100-Day Returns Policy wherein you can return the item for an exchange or a full refund, you can find more information here: https://www.smartbuyglasses.ae/returns
Providing a positive shopping experience is very important to me. I’ll look into these concerns to help improve the service, and I’ll be sending you a private message shortly to see how I can assist you directly.
Best regards,
Elveen
Review: Recent Eyeglasses Order
Received my glasses from SmartBuy and everything was in order. I’m getting used to them with time. The only thing is the frame is a bit bigger than expected but everything else is good. Overall a smooth experience!
13 December 2025
Communication is good
Communication is good. But I ordered frames with free lenses on special deal. I sent them the prescription for my current glasses which is perfect. They emailed back saying the prescription is too old. I replied and said im wearing glasses now with the same prescription and its perfect im happy to keep the same prescription just need a spare set for the car. They came back with a bad answer saying unfortunately the eye association cant issue glasses with a old prescription. Even though on the site it has the option of uploading a prescription or manually uploading what you want. Which to me means they are making excuses to not give a free lense as per their special on website which is buy frames and get free lenses. They gave gave a option of getting a new evaluation done which will cost more money which defies the purpose of goin to them for the price. Also my last glasses were done last year with the same prescription for 10 years ago with no issues. So the excuse of the world eye association excuse is invalid. So if they have sales saying free lenses do not trust it
11 December 2025
Unprompted review
Reply from SmartBuyGlasses
Hello Dave,
Thank you for taking the time to share your feedback with us.
I understand your disappointment regarding the prescription lenses, and I want to apologize for any inconvenience this may have caused. This is not the standard we aim to uphold.
Please know that your concerns have been heard, and I’m here to address them. Your satisfaction means a great deal to us, and we’d really appreciate the opportunity to make things right.
To help us move forward, may I kindly ask you to provide your order ID and the email address used for the purchase?
Looking forward to your response. Wishing you a great day ahead!
Kind regards,
Caztille
UPDATE: Thank you for leaving your order details, I'll contact you shortly to help you more on this.
Superb
Honestly, such a great company!!! Exceptional value and delivery time AND more importantly, amazing customer service!!! Thanks so much SmartBuyGlasses! I highly recommend 🥰
9 December 2025
Authentic glasses at an amazing price!
I recently bought a pair of Porsche Design glasses from SmartBuyGlasses and I was genuinely impressed. The ordering process was smooth, the pricing was great and the product arrived exactly as described. The quality of the frames exceeded my expectations. Overall a reliable shopping experience....would definitely purchase from them again.
9 December 2025
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