SmartBuyGlasses Reviews 

768
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, finding items like glasses and lenses authentic, durable, and exceeding expectations. The ordering process is smooth and easy, with many appreciating competitive pricing, wide product selection, and efficient delivery, as products often arrive quickly, well-packaged, and as described. However, some customers noted longer than expected delivery times, with delays sometimes attributed to customs or couriers. A few also experienced issues with returns or refunds, citing unclear requirements or deductions for shipping fees on faulty products.

What people talk about most

Product

Consumers find product quality to be positive, with many praising the genuine products, good quality of... See more

Quality

Customers had positive experiences with quality, often praising the build, design, and durability of frames... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Order

Users describe positive interactions with order, with many expressing satisfaction with the smooth ordering... See more

Price

Clients share positive opinions on price, with many reviewers consistently highlighting competitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have purchased 4sets of glasses including prescription and designer sunglasses. There were with issues with importing (from government side) but Smartbuyglasses team smoothened everything out. Ever... See more

Rated 5 out of 5 stars

I recently bought a pair of Porsche Design glasses from SmartBuyGlasses and I was genuinely impressed. The ordering process was smooth, the pricing was great and the product arrived exactly as describ... See more

Rated 5 out of 5 stars

I ordered a pair of sunglasses from SmartBuyGlasses while I was traveling in Dubai for New Year and initially requested delivery to my hotel. They informed me that the item needed to be ordered fr... See more

Rated 5 out of 5 stars

The sunglasses I ordered came just as I expected. Original product. The packaging is great. The only downside is the delay in delivery, but they have properly stated the reason. The price was the lowe... See more


Company details

  1. Sunglasses shop
  2. Contact lenses supplier
  3. Eye Care Clinic
  4. Fashion accessories shop
  5. Glasses store
  6. Optician

Written by the company

Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.

SmartBuyGlasses United Arab Emirates

Written by the company

180 Designer Brands For Less
At SmartBuyGlasses, we have the largest selection of designer eyewear online with over 80,000 products and 180 brands.
100-Days Returns
If you don't absolutely love your new eyewear, it's not a problem with our 100-days returns at SmartBuyGlasses.
24-Month Warranty
Our exclusive 24-month warranty covers all manufacturer defects in all scenarios for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

768 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(768)

163 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hi,..

Hi, I bought a pair of Gucci optical glasses from them. I am impressed to experience their way of dealing for frame size to my face and update on every step of process. I will definitely buy from them again.

13 November 2025
Rated 4 out of 5 stars

Best price and best Products

The type of lence I use is not available in my country, I can only find it in Smart Buy Glasses. Moreover, if I find it the price is too high. Thats why I like buying it from Samrt Buy Glasses

11 November 2025
Rated 4 out of 5 stars

great service for prescription glasses

The right frames with the correct prescription correctly delivered. Delivery time was rather too long compared with the frame selection page suggesting 3-5 days plus 5 days for the prescription lenses. 18 days actual.

5 November 2025
Rated 4 out of 5 stars

This is how it should like

The team operates nicely, no doubts about this. I ordered two pairs of glasses and was satisfied with what came. Sometimes companies screw up with accurate and fast delivery, not a case here. I see they care about their own reputations and stuff is trained enough to handle the problems, without excuses, like it’s delayed, can we order something another and so one.Only one problem was their diverse product range. I couldn’t find some cool aviators I’ve seen once. Maybe it was out of stock. Alternatives didn’t give the same feeling as the original would.

19 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look