We have purchased 4sets of glasses including prescription and designer sunglasses. There were with issues with importing (from government side) but Smartbuyglasses team smoothened everything out. Ever... See more
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Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
SmartBuyGlasses United Arab Emirates
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- 180 Designer Brands For Less
- At SmartBuyGlasses, we have the largest selection of designer eyewear online with over 80,000 products and 180 brands.
- 100-Days Returns
- If you don't absolutely love your new eyewear, it's not a problem with our 100-days returns at SmartBuyGlasses.
- 24-Month Warranty
- Our exclusive 24-month warranty covers all manufacturer defects in all scenarios for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
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Quality is amazing.
Quality & Quick
It doesn't feel like I'm ordering from overseas, it came so fast and packaged so well incredibly fast. Also, the best customer service team you'd find in optic shops.
Excellent product and excellent communication.
This order was for a set of 3 pairs of glasses. All were brand new designer glasses and in good condition. There were issues with Aramex courier (which I would never recommend to anyone) and Indian customs (always comes with problems with Indian customs). But all were smoothly sorted out by SmartBuyGlasses team. Excellent communications with prompt responses by the SmartBuyGlasses team. All in all good experience despite delay due to customs and worthless courier. Highly recommended and will purchase again.
Completely genuine product and satisfied with the quality
The product delivered was really good quality and in immaculate condition.
Good prices and quality of service
Support is good and they answer quickly, shipping is fast, prices are good.
The item I purchase is exactly what is…
The item I purchase is exactly what is described.
I have received the replacement frame
I have received the replacement frame, and I must say I’m very satisfied with the quality this time. The frame looks perfect, fits well, and feels durable.
Also, I really appreciate the way your customer service team handled my concern — from approving my warranty claim to arranging the replacement. Special thanks for the clear communication and timely updates throughout the process.
Overall, I’m happy with the resolution and will definitely recommend SmartBuyGlasses for both product quality and excellent after-sales support.
I found no difference what so ever with…
I found no difference what so ever with new lenses.
Good glasses and lenses
Good glasses and lenses. The only rhing i wish yhey make as complimentary ror free lenses is to make it coated.
Was easy to order and quick delivery
I got what i wanted
Happy client with returns
By mistake I had duplicated an order and the level of customer service I received was unexpected. Total refund as the wrong pair were retrieved and absolutely loving the pair I had ordered! Thanks smartbuy!!
Super great
Super great. Process is very easy. Many choices. Reasonable prices. Very excellent customer service. The team kept contacting me to make sure power and ither measurements are correct.
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