SmartBuyGlasses Reviews 

770
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including various glasses and lenses, often noting their durability and accurate prescriptions. Many appreciate the competitive pricing, finding costs significantly lower than other options. The ordering process is frequently smooth and easy, with efficient and fast delivery. However, some customers noted occasional delivery delays, sometimes due to courier or customs issues, resulting in longer waiting periods. A few also reported products, particularly own-brand items, arriving misshapen or with incorrect prescriptions. Additionally, some reviewers mentioned difficulties with returns or refunds, including unexpected deductions for shipping faulty items or extra evaluation costs.

What people talk about most

Product

People report positive experiences with product quality, often praising the wide variety of genuine products,... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with the product's quality... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and reliability, with many... See more

Order

Users describe positive interactions with order, highlighting a smooth and easy ordering process, with many... See more

Price

Customers consistently note positive experiences with price, often highlighting competitive and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have purchased 4sets of glasses including prescription and designer sunglasses. There were with issues with importing (from government side) but Smartbuyglasses team smoothened everything out. Ever... See more

Rated 5 out of 5 stars

I recently bought a pair of Porsche Design glasses from SmartBuyGlasses and I was genuinely impressed. The ordering process was smooth, the pricing was great and the product arrived exactly as describ... See more

Rated 5 out of 5 stars

I ordered a pair of sunglasses from SmartBuyGlasses while I was traveling in Dubai for New Year and initially requested delivery to my hotel. They informed me that the item needed to be ordered fr... See more

Rated 5 out of 5 stars

The sunglasses I ordered came just as I expected. Original product. The packaging is great. The only downside is the delay in delivery, but they have properly stated the reason. The price was the lowe... See more


Company details

  1. Sunglasses shop
  2. Contact lenses supplier
  3. Eye Care Clinic
  4. Fashion accessories shop
  5. Glasses store
  6. Optician

Written by the company

Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.

SmartBuyGlasses United Arab Emirates

Written by the company

180 Designer Brands For Less
At SmartBuyGlasses, we have the largest selection of designer eyewear online with over 80,000 products and 180 brands.
100-Days Returns
If you don't absolutely love your new eyewear, it's not a problem with our 100-days returns at SmartBuyGlasses.
24-Month Warranty
Our exclusive 24-month warranty covers all manufacturer defects in all scenarios for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

770 reviews

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4.7

All reviews

(770)

165 reviews in the last 12 months

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Rated 5 out of 5 stars

Quality & Quick

It doesn't feel like I'm ordering from overseas, it came so fast and packaged so well incredibly fast. Also, the best customer service team you'd find in optic shops.

3 October 2025
Rated 5 out of 5 stars

Excellent product and excellent communication.

This order was for a set of 3 pairs of glasses. All were brand new designer glasses and in good condition. There were issues with Aramex courier (which I would never recommend to anyone) and Indian customs (always comes with problems with Indian customs). But all were smoothly sorted out by SmartBuyGlasses team. Excellent communications with prompt responses by the SmartBuyGlasses team. All in all good experience despite delay due to customs and worthless courier. Highly recommended and will purchase again.

9 September 2025
Rated 5 out of 5 stars

I have received the replacement frame

I have received the replacement frame, and I must say I’m very satisfied with the quality this time. The frame looks perfect, fits well, and feels durable.

Also, I really appreciate the way your customer service team handled my concern — from approving my warranty claim to arranging the replacement. Special thanks for the clear communication and timely updates throughout the process.

Overall, I’m happy with the resolution and will definitely recommend SmartBuyGlasses for both product quality and excellent after-sales support.

29 August 2025
Rated 5 out of 5 stars

Happy client with returns

By mistake I had duplicated an order and the level of customer service I received was unexpected. Total refund as the wrong pair were retrieved and absolutely loving the pair I had ordered! Thanks smartbuy!!

12 August 2025
Rated 5 out of 5 stars

Super great

Super great. Process is very easy. Many choices. Reasonable prices. Very excellent customer service. The team kept contacting me to make sure power and ither measurements are correct.

12 August 2025

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