Good service, but expensive shipping, in particular for returns. After having paid 8.99 Euros already for shipping a single pair of sunglasses, when wanting to return them, I was asked to pay 16.99 Eu... See more
Company replied
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See what reviewers are saying
My second pair from SmartBuy. From ordering from Hong Kong to my door in 7 days. Pretty impressive! When I buy locally it always takes 2-3 weeks at twice the price. I don’t mind paying a little more t... See more
Moving from being in a store where someone took certain measurements and then helped me out with my choice of frames to doing everything myself virtually... unchartered territory for me. Along comes... See more
Great service, glasses arrived on time (in 9 days from Hong Kong to EU), no additional customs nor taxes. Frame is as advertised, fits on my head perfectly. Lenses are also great, I see clearly thro... See more
Company details
Information provided by various external sources
Depuis 2006, SmartBuyGlasses est un leader du marché de l'optique en ligne. En vous proposant la plus large gamme de lunettes de soleil, de vue et de lentilles de contact de grande marque, SmartBuyGlasses satisfait depuis plus de 10 ans des milliers de clients à travers le monde.
SmartBuyGlasses België / Belgique / Belgium
Written by the company
- 180 Grandes Marques à Prix Incroyables
- SmartBuyGlasses, nous avons la plus large sélection de lunettes en ligne avec plus de 80 000 modèles et 180 marques.
- Retours Sous 100 Jours
- Si vous n’aimez pas vos nouvelles lunettes, n’ayez crainte! Vous pouvez les retourner sous 100 jours à SmartBuyGlasses.
- Garantie de 24 Mois
- Notre garantie exclusive de 24 mois couvre tous les défauts du fabricant sur les lunettes de soleil et de vue et ce, dans tous les scénarios possibles. Pour les lentilles de contact, vous avez une garantie de 3 mois.
- Un Achat, Un Don
- Pour chaque paire de lunettes achetée chez nous, nous donnons une paire de lunettes à quelqu’un dans le besoin.
Contact info
4.6
Excellent
779 reviews
Asks customers to review
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Reply from SmartBuyGlasses
Hi Olivier,
We are incredibly grateful that you took the time to leave us this note. Our company’s top priority is making sure our customers are 100% satisfied. It's customers like you that make our job wonderful.
We look forward to seeing you again.
Sincerely,
Ellen
Very good service
Perfect glasses, fast delivery and overall very happy with the result.
18 March 2024
Reply from SmartBuyGlasses
Hi there!
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
I'm glad we were able to meet your expectations!
Sincerely,
Elveen
Good prices and great support
Online store is friendly and easy to navigate. Good prices and great support. I am very happy with my purchase.
18 March 2024
Reply from SmartBuyGlasses
Hi there!
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
I'm glad we were able to meet your expectations!
Sincerely,
Elveen
Reply from SmartBuyGlasses
Hi Peter,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
We hope to welcome you again to SmartBuyGlasses.
Sincerely,
Katherine
Très bon service.
13 February 2024
Reply from SmartBuyGlasses
Bonjour!
Merci d'avoir pris le temps de partager vos commentaires avec nous. Cela signifie tellement lorsque nos meilleurs clients partagent leurs expériences.
Je suis heureux que nous ayons pu répondre à vos attentes !
Sincèrement,
Elveen
Bon service
20 November 2023
Reply from SmartBuyGlasses
Hello Van,
Your review means a lot to us and lets us know we’re on the right track! I am glad that you are happy with our service.
We hope to welcome you again to SmartBuyGlasses!
Sincerely,
Katherine
Great quality
Great quality, fast delivery, affordable price. I am very happy with my purchase and I will buy here more.
26 September 2023
I got what I wanted
I got what I wanted. I was happy with the price. Delivery was not so fast and following on the status is not always clear.
22 August 2023
Amazing costumer service.
7 July 2023
Great service
Great service, glasses arrived on time (in 9 days from Hong Kong to EU), no additional customs nor taxes. Frame is as advertised, fits on my head perfectly. Lenses are also great, I see clearly through them with no distortion.
I'll probably buy another pair soon.
Minor issue for me was searching for right size on the web shop, (until I realized you first have to select color variant of the particular frame model and then the size). All in all, great purchase, and approximately 3 times less expensive then in my local optician shop. And the choice of frames is much better.
3 June 2023
Shipment was fast (although customs…
Shipment was fast (although customs took 7 working days).
Customer service was friendly and quick in answering.
Glasses are super nice!
6 June 2023
Its is really recommended to purchase…
Its is really recommended to purchase from Smartbuyglasses ,100 % legitimate, but you might have a delay with order due to your location,but for sure client service was available, and offered their best to help,the service manager Bulut helped me a lot, a kind person with the ability to solve client problems immediately.
23 May 2023
Romar helped me really good with some…
Romar helped me really good with some problems...that i caused myself but anyway 10 + for the speed and proffesionality of the email.
Grts Andrew
15 April 2023
The customer service was so helpful in…
The customer service was so helpful in trying to find solutions for me. Thank you!
12 April 2023
Seamless purchasing experience
Seamless purchasing experience. The glasses are of high quality and very comfortable.
22 February 2023
Perfect 👍🏻
9 April 2023
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