Good service, but expensive shipping, in particular for returns. After having paid 8.99 Euros already for shipping a single pair of sunglasses, when wanting to return them, I was asked to pay 16.99 Eu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My second pair from SmartBuy. From ordering from Hong Kong to my door in 7 days. Pretty impressive! When I buy locally it always takes 2-3 weeks at twice the price. I don’t mind paying a little more t... See more
Moving from being in a store where someone took certain measurements and then helped me out with my choice of frames to doing everything myself virtually... unchartered territory for me. Along comes... See more
Great service, glasses arrived on time (in 9 days from Hong Kong to EU), no additional customs nor taxes. Frame is as advertised, fits on my head perfectly. Lenses are also great, I see clearly thro... See more
Company details
Information provided by various external sources
Depuis 2006, SmartBuyGlasses est un leader du marché de l'optique en ligne. En vous proposant la plus large gamme de lunettes de soleil, de vue et de lentilles de contact de grande marque, SmartBuyGlasses satisfait depuis plus de 10 ans des milliers de clients à travers le monde.
SmartBuyGlasses België / Belgique / Belgium
Written by the company
- 180 Grandes Marques à Prix Incroyables
- SmartBuyGlasses, nous avons la plus large sélection de lunettes en ligne avec plus de 80 000 modèles et 180 marques.
- Retours Sous 100 Jours
- Si vous n’aimez pas vos nouvelles lunettes, n’ayez crainte! Vous pouvez les retourner sous 100 jours à SmartBuyGlasses.
- Garantie de 24 Mois
- Notre garantie exclusive de 24 mois couvre tous les défauts du fabricant sur les lunettes de soleil et de vue et ce, dans tous les scénarios possibles. Pour les lentilles de contact, vous avez une garantie de 3 mois.
- Un Achat, Un Don
- Pour chaque paire de lunettes achetée chez nous, nous donnons une paire de lunettes à quelqu’un dans le besoin.
Contact info
4.6
Excellent
779 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Vey good product
Vey good product, perfect fit and meet the prescription. Fast shipment. Thanks
21 December 2022
Perfecte communicatie !
19 November 2022
BEST customer service
Best customer service I have encountered in a long while. I was very happy with the order, the only issue was the delivery time but it was understandable.
5 September 2022
came fast
absolute nothing bad to say... Honestly surprise how cheap, fast, good quality and good costumer support
6 September 2022
Just as expected
17 August 2022
I order and receive very quickly 2 pair…
I order and receive very quickly 2 pair of glasses.
For one all good. The second one there are some manufacturing issues and I am waiting follow up email.
11 July 2022
I had a delay in delivery but Smartbuy…
I had a delay in delivery but Smartbuy Glasses made it up to me, they are really keen on customer satisfaction.
29 June 2022
Unprompted review
Excellent quality glasses
Excellent quality glasses, the frame is too good and the lenses spot on. This is my second order with SmartBuyGlasses. I definitely want to buy more in the future.
23 June 2022
Article conforme à mes attentes
Article conforme à mes attentes. Rapport qualité-prix excellent.
21 June 2022
A lot of choice.
Hello. I visit several shops of glasses. I found on the site smart buyglasses a very nice glasses of prada he goes perfekt for me. The price was 30 procent off. The service was very good. When a need one othter glasses i will buy again with you. Many thanks. Martine
20 June 2022
Thank you for service!
14 June 2022
Each time the quality I want 👍
25 May 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I am very happy with the glasses I…
I am very happy with the glasses I ordered via smartbuyglasses. Communication was fast and good. The quality of the product is as described on the website and the shipping went well. I recommend it.
19 March 2022
Reply from SmartBuyGlasses
Hi,
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.
We look forward to seeing you again!
Sincerely,
Lauren
Reply from SmartBuyGlasses
We are incredibly grateful that you took the time to leave us this note. Our company’s top priority is making sure our customers are 100% satisfied. It's customers like you that make our job wonderful. We look forward to serving you again.
Perfect glasses for the perfect price
Perfect glasses for the perfect price! All genuine brands.
Shipping with Fedex, so perfect track&Trace.
Highly recommended
3 February 2022
Reply from SmartBuyGlasses
Hi John,
I am very glad that I’m so happy to hear you are pleased with your new glasses and with our service.
SmartBuyGlasses strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.
Thank you again for your purchase and I look forward to welcoming you again to SmartBuyGlasses.
Sincerely,
Hannah
The product arrived as was expected
The product arrived as was expected. The website is very nice and judging the whole experience, there is obvious care for customer satisfaction which is well welcomed. I have no complaints but I would suggest having a comparison between lenses
21 January 2022
Reply from SmartBuyGlasses
Hi Nick,
We are incredibly grateful that you took the time to leave us this note. Our company’s top priority is making sure our customers are 100% satisfied. It's customers like you that make our job wonderful.
We look forward to seeing you again.
Sincerely,
Famekha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.