Good service, but expensive shipping, in particular for returns. After having paid 8.99 Euros already for shipping a single pair of sunglasses, when wanting to return them, I was asked to pay 16.99 Eu... See more
Company replied
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See what reviewers are saying
My second pair from SmartBuy. From ordering from Hong Kong to my door in 7 days. Pretty impressive! When I buy locally it always takes 2-3 weeks at twice the price. I don’t mind paying a little more t... See more
Moving from being in a store where someone took certain measurements and then helped me out with my choice of frames to doing everything myself virtually... unchartered territory for me. Along comes... See more
Great service, glasses arrived on time (in 9 days from Hong Kong to EU), no additional customs nor taxes. Frame is as advertised, fits on my head perfectly. Lenses are also great, I see clearly thro... See more
Company details
Information provided by various external sources
Depuis 2006, SmartBuyGlasses est un leader du marché de l'optique en ligne. En vous proposant la plus large gamme de lunettes de soleil, de vue et de lentilles de contact de grande marque, SmartBuyGlasses satisfait depuis plus de 10 ans des milliers de clients à travers le monde.
SmartBuyGlasses België / Belgique / Belgium
Written by the company
- 180 Grandes Marques à Prix Incroyables
- SmartBuyGlasses, nous avons la plus large sélection de lunettes en ligne avec plus de 80 000 modèles et 180 marques.
- Retours Sous 100 Jours
- Si vous n’aimez pas vos nouvelles lunettes, n’ayez crainte! Vous pouvez les retourner sous 100 jours à SmartBuyGlasses.
- Garantie de 24 Mois
- Notre garantie exclusive de 24 mois couvre tous les défauts du fabricant sur les lunettes de soleil et de vue et ce, dans tous les scénarios possibles. Pour les lentilles de contact, vous avez une garantie de 3 mois.
- Un Achat, Un Don
- Pour chaque paire de lunettes achetée chez nous, nous donnons une paire de lunettes à quelqu’un dans le besoin.
Contact info
4.6
Excellent
779 reviews
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Awesome service
Awesome service! Pleasantly surprised with the product received as the local shops were quoting exorbitant prices.
29 December 2021
Reply from SmartBuyGlasses
Hi there,
Thanks for the awesome review, Suranjika! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Come back and see us soon. Cheers!
Sincerely,
Famekha
Reply from SmartBuyGlasses
Hi Oana,
I’m so happy to hear you are pleased with your purchase. SmartBuyGlasses strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.
Thank you again for your purchase!
Sincerely,
Famekha
The glasses I ordered came earlier than…
The glasses I ordered came earlier than expected and were even better in person than online!
8 December 2021
Reply from SmartBuyGlasses
Hi Kristi,
We are incredibly grateful that you took the time to leave us this note. Our company’s top priority is making sure our customers are 100% satisfied. It's customers like you that make our job wonderful. We look forward to serving you again.
Regards,
Jem
Reply from SmartBuyGlasses
Hi there,
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
I'm glad we were able to meet your expectations!
Sincerely,
Hannah
Reply from SmartBuyGlasses
Hi Caroll,
We are incredibly grateful that you took the time to leave us this note. Our company’s top priority is making sure our customers are 100% satisfied. It's customers like you that make our job wonderful. We look forward to serving you again.
Regards,
Jem
Reply from SmartBuyGlasses
Hi Iliya,
I’m so happy to hear you are pleased with your new glasses and our service. We strive to deliver the best customer experience, and it makes our day to hear we have accomplished that.
Thank you again for your purchase!
Sincerely,
Jelena
super fast delivery!
12 October 2021
Reply from SmartBuyGlasses
Hi Elise,
I’m so happy to hear that you received your order fast, despite the whole situation with covid-19.
Thank you again for your purchase! We hope you are enjoying it. :)
Sincerely,
Jelena
Perfect service
I had a little problem with my tinted lenses,after having contact with service manager Jelena ,the tinted lenses were replaced with clear lenses and the option tinted lenses was refunded.
Great support from Jelena and smartbuyglasses
Luke
18 January 2021
Unprompted review
Jelena,service manager- the best!!!!
Fast delivery, quallity products but most of all-the stuff! I had a small problem with customs which was very quickly and professionaly solved by Jelena,service manager- the best!!!!
Recomendations!!!
Miodrag, Slovenia
19 December 2020
Unprompted review
Very efficient
Very efficient. The most important is that the company is very predictable in terms of delivery. That is why it deserves 5 big stars.
1 October 2020
Unprompted review
Reply from SmartBuyGlasses
Hi Nestor,
We are incredibly grateful that you took the time to leave us this note. Our company’s top priority is making sure our customers are 100% satisfied. It's customers like you that make our job wonderful. We look forward to serving you again.
Have a great day.
Sincerely,
Lauren
Quick answer!
10 September 2020
Unprompted review
Spy Optics Syndicate
The particular pair of glasses I was looking for were available on SmartbuyGlasses for the best price I was able to find, plus a small discount provided by a browser plugin, you know the one.
I do wish that SBG had a few more colour options available in my brand of choice, however, this time around I got the right glasses at the right price!
Shipping was extremely quick and didn't cost me extra. Avoid the US sites, USPS is very slow these days and if you can get it from a Canadian supplier, do it.
4 August 2020
Unprompted review
I really love my pair.
4 August 2020
Unprompted review
Easy to use website
Easy to use website, good communication through the order and shipping process. And the details are all as hoped: prescription, frames and all. Thank you.
1 August 2020
Unprompted review
Second time ordering
my last pair of prescription sunglasses got scratched up bad , my fault, and i ordered a pair right away, It was easy on line to go on find my old order and reorder and less than 5 days my new pair arrived! awesome service all around!
31 July 2020
Unprompted review
Excellent service
Excellent service. Fast shipping. 100% satisfy. Many thanks
30 July 2020
Unprompted review
The glasses were great overall
The glasses were great overall, just had a smaller fit then expected. Arrived without issue, got them adjusted at a Lens Crafters.
30 July 2020
Unprompted review
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