SmartBuyGlasses Reviews 

779
TrustScore 4.5 out of 5

4.6

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Rated 3 out of 5 stars

Good service, but expensive shipping, in particular for returns. After having paid 8.99 Euros already for shipping a single pair of sunglasses, when wanting to return them, I was asked to pay 16.99 Eu... See more

Company replied

Rated 5 out of 5 stars

My second pair from SmartBuy. From ordering from Hong Kong to my door in 7 days. Pretty impressive! When I buy locally it always takes 2-3 weeks at twice the price. I don’t mind paying a little more t... See more

Rated 5 out of 5 stars

Moving from being in a store where someone took certain measurements and then helped me out with my choice of frames to doing everything myself virtually... unchartered territory for me. Along comes... See more

Rated 5 out of 5 stars

Great service, glasses arrived on time (in 9 days from Hong Kong to EU), no additional customs nor taxes. Frame is as advertised, fits on my head perfectly. Lenses are also great, I see clearly thro... See more

Company details

  1. Glasses store
  2. Contact lenses supplier
  3. Eye Care Clinic
  4. Fashion accessories shop
  5. Optician
  6. Sunglasses shop

Information provided by various external sources

Depuis 2006, SmartBuyGlasses est un leader du marché de l'optique en ligne. En vous proposant la plus large gamme de lunettes de soleil, de vue et de lentilles de contact de grande marque, SmartBuyGlasses satisfait depuis plus de 10 ans des milliers de clients à travers le monde.

SmartBuyGlasses België / Belgique / Belgium

Written by the company

180 Grandes Marques à Prix Incroyables
SmartBuyGlasses, nous avons la plus large sélection de lunettes en ligne avec plus de 80 000 modèles et 180 marques.
Retours Sous 100 Jours
Si vous n’aimez pas vos nouvelles lunettes, n’ayez crainte! Vous pouvez les retourner sous 100 jours à SmartBuyGlasses.
Garantie de 24 Mois
Notre garantie exclusive de 24 mois couvre tous les défauts du fabricant sur les lunettes de soleil et de vue et ce, dans tous les scénarios possibles. Pour les lentilles de contact, vous avez une garantie de 3 mois.
Un Achat, Un Don
Pour chaque paire de lunettes achetée chez nous, nous donnons une paire de lunettes à quelqu’un dans le besoin.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

779 reviews

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4.6

All reviews

(779)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Impressed!

Glasses arrived faster than I expected and were packaged securely. I didn’t have to interact with customer service because everything went smoothly

28 July 2020
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Was looking for a pair of Spy Sundowners, and found the ones I wanted. Ordering was easy and shipping was faster than expected.

28 July 2020
Unprompted review
Rated 5 out of 5 stars

Great buy

Great buy, arrived earlier than expected, eyeglasses are authentic & price are cheap.. thank you

28 July 2020
Unprompted review
Rated 1 out of 5 stars

Item not received, seller not refunding - stay away from this site!

I ordered glasses on the Belgian website on 6 May. Only after purchase I found out glasses are shipped from UK and are subject to custom duty checks. Glasses arrived at Belgian custom duty on 19 May. Today is 2 June and I still have no news. I ordered the item due to Covid-19 lock-down. Now the lock-down is over but glasses are still not there. I’ve ordered items from China and they’ve already been delivered. I order glasses from a Belgian website and they’re still not here. Very disappointing.

UPDATE

After my review, Katherine, the seller's Service Manager who commented my post, approached me to make up for the bad review. The seller first offered 10% discount. Then full refund. BUT... the seller then started all sorts of delaying tactics.

First, the seller requested me to go finding the item (which I did not receive), send it back to them and only when successfully arrived at their destination they would have refunded the item. In other words, they placed all their responsibilities on my shoulders: if I had failed to secure the item was successfully returned to their place, I would have received no refund. I disagreed.

Secondly, after further exchanges, they accepted to refund me but asked to wait 24-48 hours. Then "We are still waiting for an update from the relevant team. As soon as I receive a response from them, I will immediately get back to you". In the meantime, the custom duty destroyed the item with the communication "delivery impossible -restricted articles". So, who is this mysterious "relevant team"? What type of update is it supposed to provide, besides confirming that the refund was on my account (something that didn't happen)?

So, after one week I was fed up with all these cheap tactics and I've finally filed an official complain and request for refund via PayPal.

So, my advice: stay away from these people.

2 June 2020
Unprompted review
SmartBuyGlasses logo

Reply from SmartBuyGlasses

Dear Nicola,

It is unfortunate that you have concerns regarding the delivery of your order. I am truly sorry for the inconvenience this has caused you.

I will be in touch with you shortly to discuss this and make sure to resolve the issue in a timely manner.

Sincerely,

Katherine

UPDATE

Dear Nicola,

I am very sorry for all the inconveniences and delays with your order and refund. I know that this is all causing the negative consequences, and we apologize for that.

I have just answered your last email to us, and I will help you now solve this case much faster.

Sincerely,
Jelena

Rated 5 out of 5 stars

fast delivery

fast delivery, easy checkout. product showed up on time. would have been nice to also receive a product order receipt that confirms the prescription of the item shipped. Will definitely buy another pair sometime soon :)

21 May 2020
Unprompted review
Rated 4 out of 5 stars

Fit good

Fit good. And I got my lens put on. Very nice glasses. Wasn't expecting them to be this good.

21 May 2020
Unprompted review

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