Good service, but expensive shipping, in particular for returns. After having paid 8.99 Euros already for shipping a single pair of sunglasses, when wanting to return them, I was asked to pay 16.99 Eu... See more
Company replied
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Good service, but expensive shipping, in particular for returns. After having paid 8.99 Euros already for shipping a single pair of sunglasses, when wanting to return them, I was asked to pay 16.99 Eu... See more
Company replied
My second pair from SmartBuy. From ordering from Hong Kong to my door in 7 days. Pretty impressive! When I buy locally it always takes 2-3 weeks at twice the price. I don’t mind paying a little more t... See more
Moving from being in a store where someone took certain measurements and then helped me out with my choice of frames to doing everything myself virtually... unchartered territory for me. Along comes... See more
Great service, glasses arrived on time (in 9 days from Hong Kong to EU), no additional customs nor taxes. Frame is as advertised, fits on my head perfectly. Lenses are also great, I see clearly thro... See more
Depuis 2006, SmartBuyGlasses est un leader du marché de l'optique en ligne. En vous proposant la plus large gamme de lunettes de soleil, de vue et de lentilles de contact de grande marque, SmartBuyGlasses satisfait depuis plus de 10 ans des milliers de clients à travers le monde.
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Great product and service. Very fast shipping. Thanks!
Glasses arrived faster than I expected and were packaged securely. I didn’t have to interact with customer service because everything went smoothly
Was looking for a pair of Spy Sundowners, and found the ones I wanted. Ordering was easy and shipping was faster than expected.
Great buy, arrived earlier than expected, eyeglasses are authentic & price are cheap.. thank you
The glasses arrived very quickly in perfect condition! I love them, thank-you!!
Faulty glasses, but quickly reimbursed on first request!
Delivery time could be better, but Covid probably had its part.
Pretty straight forward process when you have the script information.
Highly recommended :)
I ordered glasses on the Belgian website on 6 May. Only after purchase I found out glasses are shipped from UK and are subject to custom duty checks. Glasses arrived at Belgian custom duty on 19 May. Today is 2 June and I still have no news. I ordered the item due to Covid-19 lock-down. Now the lock-down is over but glasses are still not there. I’ve ordered items from China and they’ve already been delivered. I order glasses from a Belgian website and they’re still not here. Very disappointing.
UPDATE
After my review, Katherine, the seller's Service Manager who commented my post, approached me to make up for the bad review. The seller first offered 10% discount. Then full refund. BUT... the seller then started all sorts of delaying tactics.
First, the seller requested me to go finding the item (which I did not receive), send it back to them and only when successfully arrived at their destination they would have refunded the item. In other words, they placed all their responsibilities on my shoulders: if I had failed to secure the item was successfully returned to their place, I would have received no refund. I disagreed.
Secondly, after further exchanges, they accepted to refund me but asked to wait 24-48 hours. Then "We are still waiting for an update from the relevant team. As soon as I receive a response from them, I will immediately get back to you". In the meantime, the custom duty destroyed the item with the communication "delivery impossible -restricted articles". So, who is this mysterious "relevant team"? What type of update is it supposed to provide, besides confirming that the refund was on my account (something that didn't happen)?
So, after one week I was fed up with all these cheap tactics and I've finally filed an official complain and request for refund via PayPal.
So, my advice: stay away from these people.

Reply from SmartBuyGlasses
The glasses were exactly as pictured and came with authenticity proof
fast delivery, easy checkout. product showed up on time. would have been nice to also receive a product order receipt that confirms the prescription of the item shipped. Will definitely buy another pair sometime soon :)
2nd pair of glasses that I've ordered through them. Their prices really are the best, shipping was efficient. Why shop anywhere else?
Fit good. And I got my lens put on. Very nice glasses. Wasn't expecting them to be this good.
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