Snickersdirect Reviews 418

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers had a great experience with this company. Many customers consistently praise the excellent service and efficient processes, often highlighting the quick dispatch and delivery of their orders. People frequently mention the fast delivery times, with some receiving their items within 24 hours or even the next day, which contributes to a very positive overall experience. The products are also highly regarded for their quality, durability, and value, with many considering them the best for their needs. However, some customers also noted issues with delivery services, experiencing significant delays or problems with tracking information not updating in real-time. There were also instances where products, despite being advertised as in stock for next-day delivery, were unavailable, leading to frustration and additional costs for customers. A few other people also felt that there were problems with product sizing and the company's handling of returns or repairs, with some being charged for returns or facing difficulties with warranty claims.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Product

Reviewers mention ambiguous feedback about product quality, with many praising the products as excellent,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many praising quick processing and delivery,... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the products as excellent, durable, and... See more

Service

Users describe positive interactions with service, frequently highlighting its excellence and efficiency.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The order itself was processed quickly and delivered without any issues, so I’m very satisfied with that part. However, the website could definitely be improved. It is not very easy to navigate,... See more

Rated 3 out of 5 stars

Ordered on a next day delivery service, still not received the goods 5 days later and won't be receiving today either. Company uses Yodel who are well known for this. They are delivering to a busine... See more

Rated 5 out of 5 stars

We use Snickers Direct all the time & can honestly say that their service is excellent. If anything that I order is out of stock , they tell me when it is due & give options that are available if I w... See more

Rated 5 out of 5 stars

Live messaged on the 23rd Dec to check stock on a couple of items, Immediate response to say the items were available. Placed the order online the same day and they were delivered to my door within... See more


Company details

  1. Clothing Shop

Written by the company

The world's biggest retailer of Snickers Workwear - biggest stocks and next day delivery.


Contact info

3.8

Great

TrustScore 4 out of 5

418 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

It was easy to open an account with…

It was easy to open an account with Snickers direct and place my order and the order was delivered the next day items where very well packaged also i got plenty of updates I'm really pleased with my purchase from Snickers direct and would recommend them

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Unfortunately the item required was out…

Unfortunately the item required was out of stock and I needed it urgently so I had to make contact to request a refund and seek an alternative elsewhere. However the gentleman I spoke to on the phone was exemplary, he was very helpful, very courteous and processed the refund in double quick time. He deserves credit as he represents your business in a very positive and professional manner

25 March 2026
Unprompted review
Rated 3 out of 5 stars

Fast delivery but website usability issues

The order itself was processed quickly and delivered without any issues, so I’m very satisfied with that part.

However, the website could definitely be improved. It is not very easy to navigate, and the order status does not seem to update in real time. For example, my order was already delivered, but the page still shows it as “packing.” Because of this, it is difficult to return the item quickly because I have to wait until the status changes.

As far as I can see, the website also does not allow customers to cancel an order directly. If someone makes a mistake while ordering, they have to write an email instead, which feels quite inconvenient nowadays. It would be very helpful if returns and cancellations could be managed more easily directly through the website.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

from my point of view

from my point of view, snickers direct is the most profitable place where you can buy any equipment for work and not only .... besides the fact that they have the best quality products .... you also enjoy the best communication in terms of help in buying or being informed ....I wish you happy shopping

24 February 2026
Unprompted review
Rated 1 out of 5 stars

0 customer service

I ordered off the 'snickersdirect.ie' website. Bought a €120 pair of workpants. Then I got a customs charge of €55 as the pants were now coming from the UK. Have emailed 4 times to try to cancel with no answer. Phoneline doesn't work and online chat is inactive. Have no idea how it can be right to buy from your country only to be asked to pay €175 total for a pair of pants. Am still waiting for confirmation on order cancellation and a refund for almost a week now and no reply. Very annoying and poor experience.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

I needed some hi vis trousers with knee…

I needed some hi vis trousers with knee pad holsters and knee pads i telephoned sales and spoke with carol who was very knowledgeable and helpful got all the items i required and next day deliverey would highly recommend

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Dont use this site, delivery service is atrocious

Delivery service with Elvri is terrible, parcel tracking shows that it has been in local elvri depot for over 5 days waiting to be delivered. Complete lack of updates. I will never use snickers direct again because of this and I would not recommend them to anyone else, next day delivery? Two weeks nearly and still waiting

23 January 2026
Unprompted review

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