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SNO ski holidays Reviews 

584
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 237 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive knowledge, making the booking process remarkably easy and stress-free. Many appreciate the personalized approach, with agents attentively listening to requirements and providing tailored options. Customers frequently highlight the excellent service received, noting the efficiency and responsiveness of the team throughout the entire process. Many reviewers consistently return to book their holidays, emphasizing the high quality of the trips and the comprehensive support provided. The company is highly recommended for its seamless experience and successful holiday arrangements.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers consistently praising their helpfulness,... See more

Holidays

People report positive experiences with holidays, with many reviewers consistently praising the ease and... See more

Booking process

Users describe positive interactions with the booking process, with many reviewers consistently praising the... See more

Service

Clients share positive opinions on service, consistently describing it as fantastic, excellent, and reliable,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

5 stars and well deserved. 2nd time I've booked with Sno ski holidays. Dealt with Jack on both occasions, Alpe d'Huez Club Med in 2024, and our recent booking for January 2026 in Meribel. Fast,... See more

Company replied

Rated 5 out of 5 stars

So thankful for finding Sno. There's so much to think about when booking a skiing holiday for the first time, but Greg at Sno was so helpful. Not only did he help us find the best deal, he also gave... See more

Company replied

Rated 5 out of 5 stars

We have been booking our ski holidays with SNO for the past four years and always go through Greg. He really understands what we’re looking for and consistently provides excellent customer service. Gr... See more

Company replied

Rated 5 out of 5 stars

We have used Jack for three chalet holidays for groups from 8 to 16 people. He has made the process so easy and each holiday has been exceptional from the quality of the chalets, food and staff to the... See more

Company replied


Company details

  1. #8 of 21 best companies in Ski holidays
  2. #36 of 143 best companies in Tour operator
  3. #52 of 203 best companies in Travel agent

Written by the company

SNO ski holidays and snowboarding package deals in the world's top ski resorts. Browse and book the best ski hotels and catered ski chalet holidays, ATOL protected with departures from all UK airports. Friendly, attentive service, seamless booking and the best prices from the UK's favourite ski holiday experts. The SNO team are experts in family skiing, group ski holidays, luxury ski hotels and chalets, and all-inclusive ski holidays. With the biggest selection of skiing packages from early-bird offers to last minute ski deals, www.sno.co.uk has the best ski deals, loved by British skiers and snowboarders.

ATOL protected

Your holiday money is safe

Your holiday money is safe
All ski holidays, catered chalets and ski hotels booked with flights benefit from ATOL protection administered by the government's Civil Aviation Authority. This is the gold standard of consumer travel financial protection.

Contact info

4.9

Excellent

TrustScore 5 out of 5

584 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(584)

230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

George is amazing

SNO was introduced by a friend. He said George is an expertise and very helpful on bookings. Indeed, George gave us holiday choices and good service. I also introduced George to my friends. And they are all benefit from good service!

6 February 2026
Unprompted review
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Reply from SNO ski holidays

Thank you for your kind review Miss He and a big thanks from George especially!

Rated 5 out of 5 stars

Great service from Jack

We’ve not been out holiday yet but I appreciated Jack’s help in finding the best accommodation and resort for our specific needs. He was great at keeping in touch without being too pushy. Would
Definitely go through Jack again.

9 January 2026
Unprompted review
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Reply from SNO ski holidays

Thanks Lindsay, that's really great to hear and Jack says "thank you very much" too!

Rated 5 out of 5 stars

Annual ski holidays

I have been booking with SNO (George) for a number of years now and every time George has been amazing. Nothing is too much trouble. We have book family holidays for 4 people, a couple of large holidays for 10 people, stayed in a catered chalet, half board apartment and self catering appartments (La Rossiere, Val d’isere, La Plagne) and the response is always excellent, information provided is great, knowledge of resorts is very good. We recently went to La Plagne over New Year and are heading back again over Easter. I have recommended SNO to friends and colleagues, they have booked through SNO and had excellent experiences.

27 December 2025
Unprompted review
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Reply from SNO ski holidays

Thank you so much Sarah, it's very kind of you to recommend us and it really means a lot to look after your ski holiday plans each year and recommending us to friends is terrific. A huge thanks from George especially and from us all!

Rated 5 out of 5 stars

This company are just the best i…

This company are just the best i contacted a lad called Greg he was so helpfull asked him to look for a full package for 4 of us to travel from Scotland to either Italy or Austria he very promptly sent me 5 different options
they are very fast officiant and very helpful the holiday was flawless from flights transfers luggage collection communication all the way through the holiday and the hotel we stayed in was awesome
there staff were great and food was 10 out of ten
I will 100% be using this company for every snow holiday from now on so i highly recommend to others

22 February 2026
Unprompted review
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Reply from SNO ski holidays

That's really great to hear. Thank you very much Penny and a big thank you from Greg too!

Rated 5 out of 5 stars

Great booking experience with Jack.

Jack was very helpful and working quick on all our multiple requests. Overall, it was a smooth booking experience, therefore I recommended Jack to a couple of my friends as well.

18 February 2026
Unprompted review
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Reply from SNO ski holidays

Thanks so much Mia - recommending us is what we aim for! A big thank you from us all and particularly from Jack.

Rated 5 out of 5 stars

Three Chalets, Three of the best holidays of my life!

We have used Jack for three chalet holidays for groups from 8 to 16 people. He has made the process so easy and each holiday has been exceptional from the quality of the chalets, food and staff to the transport and pre-trip info. He has been flexible in how we pay for the large group in individual links all of which goes a long way towards the fact that we will definitely use SNO in future. In fact we have booked again for December 2026.

22 February 2026
Unprompted review
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Reply from SNO ski holidays

Amazing! Thanks so much Guy for your kind words. Jack says a big thanks, and thanks from us all.

Rated 5 out of 5 stars

We have used Jack at SNO for 4 years in…

We have used Jack at SNO for 4 years in a row now as he makes our Club Med holidays seamless. If he is unavailable the other members of the team respond quickly to queries. Our trips are slightly more complicated as we fly to the UK from Jersey and we had an add on overnight in Turin this year to have a mooch. Jack arranged our transfers back at the airport to go to Serre Chevalier which was a bit more bespoke than usual but not a problem for them. I cannot rate Jack and SNO highly enough.

14 February 2026
Unprompted review
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Reply from SNO ski holidays

Thank you Lisa, that's really great to hear. It means a lot that you trust us to look after your precious ski holidays. Jack says "thank you!"

Rated 5 out of 5 stars

This is the 2nd time I’ve booked with…

This is the 2nd time I’ve booked with Jack at SNO. Amazing customer service can’t do enough to get you that trip you are looking for… from people dropping out to budget changes he got the holiday we wanted 🤝 💯 recommend

24 February 2026
Unprompted review
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Reply from SNO ski holidays

Thanks so much Steven, that's great to hear. Thanks from us all and especially from Jack (who's away skiing himself this week!).

Rated 5 out of 5 stars

We will continue to book with SNO!

We have consistently booked through SNO for our ski holidays. We love that everything is included so nothing extra to organise ourselves. The staff have always been extra helpful - George booked for us this year and spent a lot of time going over different options for our budget and was very responsive on emails. He also advised us on location for our experience level. Thanks, George!

14 February 2026
Unprompted review
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Reply from SNO ski holidays

Thank you for your kind review Charlotte and for trusting us with your ski holiday booking every year. It means a lot to hear and George wants to pass on a huge thank you too!

Rated 5 out of 5 stars

Absolutely fantastic experience

Absolutely fantastic experience for our group of 7 skiing in La Plagne.

They found us a super ski and board deal in Belle Plagne, at a great hotel - ski in and out, delicious (and plentiful) food, views over the valley, and lovely staff.

It was fantastic value and the people at Sno always responded quickly and helpfully.

And it included going on the train as well, a personal favourite.

When there was a train delay on the way back, they were able to nudge Inghams (who organised the trip) to quickly sort the refund with SNCF.

Brilliant booking the trip, brilliant afterwards too.

It wouldn't surprise me if they were responsible for the good snow too.

Thanks everyone at Sno.👏👏

17 January 2026
Unprompted review
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Reply from SNO ski holidays

Wow that's terrific to hear - thank you so much for your kind words Al. Huge thanks for the whole team - we're SNO pleased you had amazing snow too!

Rated 5 out of 5 stars

George was really helpful with options and prices

George was really helpful with providing us with lots of options and the best prices. Really friendly and patient with us when making a decision. Would recommend George and the team at Sno

31 January 2026
Unprompted review
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Reply from SNO ski holidays

Thank you JB from us all here at Sno ski holidays and huge thanks from George especially!

Rated 5 out of 5 stars

Great service and smooth booking experience

Calvin was really helpful from start to finish and made the whole booking process easy and straightforward. Everything was explained clearly, and he was always quick to respond whenever I had questions. Thanks to him, I managed to secure my tour without any stress at all. I had a great experience overall and would definitely recommend Calvin and the SNO company to anyone looking to book a trip with confidence.

6 February 2026
Unprompted review
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Reply from SNO ski holidays

Thank you so much Barbara for your kind words. It really does mean a lot to us all. A big thank you from Calvin especially!

Rated 5 out of 5 stars

Endless patience from Sno Team

Thanks to the team at Sno for putting a trip together for friends travelling from different parts of thr UK. They responded to my queries; always in a timely manner and with endless patience, and took the pain out of organising 8 people.

2 January 2026
Unprompted review
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Reply from SNO ski holidays

Thank you so much Pauline, that's really great to hear and very kind of you to write a review. Idalette says a big thank you from the whole team!

Rated 5 out of 5 stars

Greg at SNO was absolutely fantastic in…

Greg at SNO was absolutely fantastic in helping us organise an upcoming half-term ski holiday for a group of 12, which is no small task. He pulled everything together smoothly and made what could have been a stressful process feel easy and well managed. His communication was excellent throughout - always quick to respond, clear with details, and incredibly patient with all our questions and changes. Nothing ever felt like too much trouble. I wouldn’t hesitate to recommend him to anyone planning a ski trip.

11 December 2025
Unprompted review
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Reply from SNO ski holidays

That's really terrific to hear Suzi, thanks so much for your kind words and a big thank you from Greg especially!

Rated 5 out of 5 stars

Greg was very helpful and fairly…

Greg was very helpful and fairly quickly found a holiday to suit my requirements. The booking process was straightforward

31 December 2025
Unprompted review
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Reply from SNO ski holidays

Thank you Nick, it's very kind of you to write a review. A big thanks from Greg too!

Rated 5 out of 5 stars

We have booked two holidays now through…

We have booked two holidays now through SNO. Greg has been fantastic getting us a good deal and suggesting great locations for us to choose from based on our requests.

17 January 2026
Unprompted review
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Reply from SNO ski holidays

Thank you James, that's really great to hear. A big thanks from Greg and us all for booking with us!

Rated 5 out of 5 stars

Fantastic service from Richard at SNO

Fantastic service from Richard at SNO, quick responses to my emails which was super helpful with such a last minute booking. Booked Wednesday traveled Sunday! Everything went very smoothly and we had a fantastic time away at Christmas. I would definitely book with them again!

16 December 2025
Unprompted review
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Reply from SNO ski holidays

Thank you so much Lisa, that's so great to hear. Richards says thank you and it was a pleasure!

Rated 5 out of 5 stars

Greg Carr was great

Greg Carr was great. Responsive and knowledgeable and made booking easy

5 January 2026
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thank you Alex and a big thanks from Greg!

Rated 5 out of 5 stars

Well done Calvin at SNO

We booked our last minute ski holiday with Calvin at SNO. It really couldn’t have been easier, he was quick to respond to all our enquiries and was very helpful with sorting out ski hire etc. Thanks Calvin!

6 January 2026
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thank you Gaynor! That's great to hear - Calvin says it was a pleasure.

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