Perfect fit. Stays well on my back. Sufficient compartments even for carrying things around town. However, it fills it's intended purpose for ski mountaineering, perfectly
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Be careful when ordering from this webshop!! My entire order went missing and after more than three weeks, three phone calls and two emails, I still have not received a refund. Communication is s... See more
Company replied
The track and trace information from DPD was not completely reliable. My package was still supposed to be in France, but it had already been delivered to me. Other than that, I am very satisfied. The... See more
I ordered a puffer jacket and it arrived fast and in good condition. Reliable!
Company details
About SNOWLEADER
Written by the company
Snowleader, votre e-shop outdoor.
Snowleader vous propose la vente en ligne d’équipements et de vêtements techniques pour la montagne.
Découvrez toute notre offre ski, ski de randonnée, snowboard, trail-running, randonnée pédestre, camping et notre gamme lifestyle.
3 univers sont proposés sur le site :
SNOW
OUTDOOR
CITY
- Plus de 40 000 références et 500 marques
- Un service client premium à votre écoute avec des experts produits
- Un cadeau offert dès 299 euros d’achats
- Livraison express et retours possibles sous 60 jours
Nous sommes des passionnés d’outdoor et nous donnons le meilleur pour vous conseiller et pour vous proposer des produits techniques au bon prix.
Contact info
4, Allée du Parmelan, 74370, Epagny Metz-Tessy, France
- 078150674
- www.snowleader.be
3.9
Great
5K reviews
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Efficient and good value!
30 March 2022
Contract et support très pro
14 March 2022
Service parfait
14 March 2022
Simple efficace et sûr
9 March 2022
Good service
Good service, shipping could be faster but was within the promised time window. Very good products.
21 February 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
In the recieved package there was no…
In the recieved package there was no Arvi Tote Bag.
There was no answer to my question about package delivery dates.
15 February 2022
Reply from SNOWLEADER
Hi Nina,
We are deeply sorry about the forgotten goodie. There must have been an error when your order was being prepared.
We have added 5 extra loyalty points (5€) to your Snowleader client account to apologize for the inconvenience.
Best regards,
The Snowleader Team
Took a while due to covid, but all good
Package took a while to ship but after sending a message to Snowleader on Facebook, I learned that the team had been hit by covid pretty hard and had trouble processing all the orders. My order arrived 3 days after they responded to my message. Product in perfect condition.
11 February 2022
Unprompted review
Delivery not within promised time
Delivery not within promised time. Tracking not updated, and when trying to call Snowleader nobody answers in either language, tried several times and days. Delivery came 11 days after booking.
7 February 2022
Reply from SNOWLEADER
Hi,
We are sorry for the unusual delay in delivery of your package which we had shipped the day after your purchase.We feel sorry if you couldn't reach us over the phone due to the current health situation.
Best regards,
The Snowleader Team
Tres bon service client!
3 February 2022
Top service merci 🤩
24 January 2022
terrible customer service
i placed my original order on the 25th November and it had problems clearing customs so was returned to sender. You then informed me that you could not send again from current stock you had to wait for this one to return back to your warehouse and send it again. so i placed a new order on 14th December and paid extra for a premium shipping service in hopes it would arrive in time for Christmas and yet it still has not been dispatched. also you informed me you cant refund me for the first item until it arrives back into your warehouse. so i am no almost £1000 out of pocket and still no Christmas present for my girlfriend. terrible customer service
20 December 2021
Unprompted review
Reply from SNOWLEADER
Hi Antonie,
We are deeply sorry for the delivery issue of your first order. We confirm you that the refund will be done today.
Your second order has been shipped from our warehouse two days ago and has been delivered today according to DHL's tracking.
We hope that you will be satisfied with your order and we apologize again for the inconvenience.
Best regards,
The Snowleader Team
Not delivered yet
The boots had to be delivered 13.12, today is 16.12, I still didn’t receive them.
16 December 2021
Reply from SNOWLEADER
Hi,
We are sorry for the inconvenience. It appears that you finally received your order the same day.
Best regards,
The Snowleader
Did not get my order….still waiting….3…
Did not get my order….still waiting….3 days late… no communication at all
12 December 2021
Reply from SNOWLEADER
Hello,
Your order was dispatched on 7 December as indicated in our email of the same day. This one is still in progress, according to the carrier it could not be delivered on Friday 10 December but should be delivered today.
Best regards,
The Snowleader team
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