Waited 4 months to be passed across to a company for the repairs to go ahead.. Within minutes of being advised that Sopp&Sopp would be dealing with my claim they made contacted, I returned their misse... See more
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sopp+sopp works with large vehicle fleets, supporting drivers that have been in a collision or accident on the road. The business also arranges repairs and replacement vehicles for third parties whose vehicle has been damaged by a fleet driver.
Cygnet Road, PE7 8FD, Peterborough, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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Waited 4 months to be passed across to a company for the repairs to go ahead.. Within minutes of being advised that Sopp&Sopp would be dealing with my claim they made contacted, I returned their missed call/email and spoke with Stephen.. I can’t compliment his service enough - very patient, extremely helpful and explained everything thoroughly, turned my experience around, Thank you Stephen!

Reply from sopp+sopp
Joel was very helpful and understanding

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Joel is very plesent and professional

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Dan, was very helpful and got my claim underway and went through all the details and damage.

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Joel was very friendly and helpful and sorted my repair out quickly and easily.

Reply from sopp+sopp
Rafael was wonderfully helpful, explained everything really well and answered all my questions. 5*

Reply from sopp+sopp
Daniel was extremely helpful, professional, and courteous throughout the entire process. He took the time to explain everything clearly and made sure I understood each step. I really appreciated his patience, as well as the fast and efficient service. Thank you very much for your excellent support!

Reply from sopp+sopp
I would like to give a huge thank you to Hussain for the excellent support he provided after my car was hit by a deer. As someone who has never been involved in an accident before, I was understandably shaken and unsure of what I needed to do.
Hussain was incredibly friendly, professional and reassuring throughout the call. He patiently asked all the necessary questions and gave me plenty of time to think and provide the information, never making me feel rushed. He explained everything clearly, making the whole process of reporting the accident much easier and far less stressful than I expected.
What stood out most was how genuinely caring he was. He made sure I was okay and took the time to check on my wellbeing, which I really appreciated. His professionalism, patience and clear guidance put me at ease from start to finish.
Hussain is a real credit to your team and absolutely deserves recognition for the outstanding service he provided. Thank you for turning what could have been a very stressful experience into such a positive one.

Reply from sopp+sopp
Dealt with them via WhatsApp. Truly horrific. Hundreds of messages to get a hire car arranged.

Reply from sopp+sopp
The young lady who i spoke to (Meida)
Is a credit to your company. Explained everything very clearly and was very helpful.
Will always ask to speak to her again if I have to call

Reply from sopp+sopp
Spoke with Joel he explained every step of what was going on in plain English. Felt listened to and understood and secure knowing that my situation was being resolved quickly.

Reply from sopp+sopp
Daniel was very friendly and helpful on the phone call. He took the time to answer all my questions.

Reply from sopp+sopp
Daniel was very helpful today and reassured me with everything I needed to know and was very polite and helpful!

Reply from sopp+sopp
This kind of situation can be quite stressful but when it's just organised as this it does take the stress away. The Call handler today was absolutely excellent. Explain things in a really kind and pleasant manner and efficiently really good hopefully the garage will be as good. Thank you

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Rhia was especially helpful, she sorted out our claim very quickly, efficiently and made a stressful situation much easier!

Reply from sopp+sopp
Dan was very professional and efficient. He gave me all the information I needed in a polite and friendly manner putting me completely at ease. A pleasure to deal with.

Reply from sopp+sopp
Everything was done very professional. All my questions answered.

Reply from sopp+sopp
Meida and her affable and friendly manner over the phone assisted the whole matter, thank you

Reply from sopp+sopp
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