Southall Travel Reviews 

We had to rebook our Holiday due to current situation at Middle East; The booking process was handled efficiently, with Miss Ruchika@ Southall travel and all arrangements were clearly communicated. She is responsive, helpful, and professional throughout, which made the experience smooth and stress-free.

Thank you for your support and assistance. I would be happy to use your services again and recommend your agency to others.

Obviously, if things go fine and customers find their price offer good, then they are ok.

But, if there are issues, e.g., the airline cancelling booking due to certain operation reasons then you'll be waiting for your refund from them forever.

So, be aware.

I did finally get my refund sorted after 6 weeks and chasing them. Finally I am out of it.

We had a holiday booked which unfortunately had to be cancelled due to the ongoing situation in the world, and it was a very stressful and upsetting time for us.

Norman at Southall Travel was absolutely outstanding throughout the entire process. From the moment we spoke to him, he remained calm, professional, and incredibly reassuring. He took the time to explain everything clearly, answered all of our questions, and made sure we felt completely at ease.

He didn’t just help us rebook — he actually found us a better deal and gave us multiple options to choose from, which made a huge difference during a difficult situation. The whole process was smooth and straightforward thanks to him.

Customer service was truly on point. I genuinely wouldn’t want to deal with anyone else going forward — Norman has set the standard.

If you’re booking with Southall Travel, make sure you ask for Norman. He’s absolutely brilliant.

Very good and quick service provided by Kunal

It's a little pricier than Skyscanner, but you get good service.

I was very impressed with Dhruv, Customer Service who was very friendly, reassuring and professional. He gave me all information requested. I surely would recommend speaking to him at Southall Travel.

Further update

My flights have been cancelled on my return home yet Southalltravel are not acknowledge this and simply keep saying flights rescheduled which they have not at all.
The suggested flight would mean we arrive home the following day when we back in work so absolutely is not acceptable to us.

Southalltravel still refuse to give us our money back. We had to provide all evidence to the bank it starting to feel like fraud

Thank you for responding. Further update 4.4.26

- Qatar Airways has rescheduled the outbound flight and cancelled the return flights
- The airline’s live system shows the booking as changed/cancelled with options to request a refund
- Southall’s proposed alternative forces a next‑day arrival, which is a significant change under the Package Travel Regulations
- I would be unable to attend work on 15 June due to the new timings
- I was quoted three different deposit loss amounts, none matching the actual deposit paid
- I was told I would need to pay £600 extra to reroute, despite Regulation 11(5) requiring rerouting at no additional cost
- My termination under Regulation 12(3) has not been acknowledged at all despite several requests
- None of my emails addressing these issues have been responded to

Your internal system appears to be out of sync with Qatar Airways’ live PNR, which clearly shows cancellations and significant changes. A static timetable does not override the airline’s system.

Because no lawful remedy was offered, the matter has now been escalated through formal channels, including a bank dispute. I remain open to a resolution that complies with the Package Travel Regulations, but I cannot accept significant changes, additional charges, or delays that are not supported by the legislation.

I booked a holiday that routed via Doha. When the FCDO issued advice against all but essential travel through Doha, I contacted Southall Travel to discuss my options. Instead of supporting me, they repeatedly refused to acknowledge my rights under the Package Travel Regulations (PTRs).

Despite the law clearly stating that a traveller may terminate a package at any time before departure where extraordinary circumstances affect the trip, Southall insisted I must wait until 14 days before travel for them to “review” the situation. This is not stated anywhere in the PTRs and appears to be a tactic to delay customers until they are outside the chargeback window.

I also asked for a lawful alternative routing, which they are required to offer at no additional cost under Regulation 11(5). Instead, they attempted to charge me £600 extra to reroute — something the regulations explicitly prohibit.

Throughout the process, Southall repeatedly referenced their rights while ignoring the traveller’s rights entirely. Every reply avoided addressing the actual legislation and simply repeated the same scripted line about waiting until nearer the time, despite the extraordinary circumstances existing now and the airline confirming that a refund is available.
I was given 3 different amounts I woukd loose as a deposit if I cancelled despite the deposit being £250 again unlawful

I have been left to escalate the matter myself through formal channels because Southall Travel would not apply the law correctly or fairly. This has been an unnecessarily stressful and time‑consuming experience, and I would urge others to be cautious.

gr8 service by kunal

Excellent customer service kunal has always been very helpful in all aspects and has amazing customer service would definitely recommend this agency

Great service. Thank you.

Emailed Southall travel initially and they do not respond. Called and the agents were quite rude on the phone, they sent an email which I replied to and I provided details of the holiday we required. The agents did not quote what was required, was overpriced completely and did not bother to re-quote. They then just disappear. Tried with another agent and the same awful experience. Southall travel - if you want business then you need to train your advisors in better customer service, both on the phone and via email and provide quotes which are reasonable and to the customers requirements. Would think twice before booking with this company.....

Good service Kunal thank you for all ur help.

I will never use Southall Travel again.

I originally booked through Fly Sharp, which is the internet arm of Southall Travel. The original booking emails came from Fly Sharp, but all flight changes and follow-up communication were handled by Southall, so the two are clearly operating together.

My Qatar Airways flight was cancelled on 2 March. As I booked through an agent, Qatar advised me I had to deal directly with them. After a long wait, I eventually got through.

My flight was moved to 5 March, but I was charged £60 for the change, despite the airline cancelling the original flight. I was told this was for “taxes”, which I did not believe, but I had no choice but to pay.

That replacement flight was then cancelled again. I requested a full refund, as I was not prepared to keep paying £60 each time for changes that were not my fault.

It is now 23 March and, despite several emails, I have received no response at all regarding my refund.

Very poor service. They seem far more interested in taking additional money than supporting customers during a difficult situation. I will now be escalating this through ABTA.

Thank you Anish for helping to my families flight booking.

Kunal is very helpful and helped me a lot .. would highly recommend him to anyone who is booking via southall travel..

Have just returned from the Maldives, we used Southall Travel for the first time & found them very competitive price wise, we dealt with Deno & could not have found him more helpful, every time we had a query he would reply promptly, so much so that on the evening before we were leaving, on paying our bill, the hotel informed us that the seaplane hadn’t been paid for? This was one of the queries we had asked Deno about before leaving, I emailed Deno from the reception & within half an hour the reception were on the phone apologising,saying Deno had contacted them & it was their mistake. Thank you Deno, will definitely be using Southall Travel again.

Really good Advisor - Norman
#Professional
#Understood the requirements#
#Clear and concise and gave options and honest advise.