Southall Travel Reviews 

Since our main holiday got cancelled with BA which was extremely disappointing, Norman stepped in and help plan another holiday sticking to the same timelines. He listened to what we wanted and supported throughout the whole process. Thanks Norman

I booked my tickets to Singapore from sky scanner unaware the tickets were supplied from Southall travel.

The customer service is extremely extremely poor, they are a call centre, I am assuming not in the UK. You do not have one dedicated person to deal with your issue. Unfortunately my flight has been cancelled and I was informed that I can get a full refund, I was put on hold by three separate colleagues, when I tried to sort this out.
I attempted to call today, as the above issues didn't lead to any resolution yesterday. When I called a very rude lady telling me to 'shush' informed me that I won't be able to request a refund until the 21st even though the flight has been cancelled and then she rudely put the phone down. I called again and spoke to a fourth person, and now being told the refund will take 4-6 weeks to return. Very disappointed in the customer service.

I had another flight booked later on in the year which has been cancelled and the process was straightforward and I have already received my refund.

My mum booked a ticket to travel to India , and with the current situation going on in the world , travel has been hugely affected however we were very well looked after by Bharat .
He was very informative and helpful.
Kind and at the same time he made sure he provided the best customer service to a distressed customer ,
We will be definitely booking with you’ll again.

Thank you Bharat!!

More Than a Travel Agent, Purab Made Our Dream Family Holiday Possible

I have been booking my holidays through Southall Travel since 2017, and over the years I have had the pleasure of working with Purab. Since the first time I spoke with him, he has always been incredibly professional, polite, helpful, and genuinely kind. He consistently finds the best deals, but more importantly, he truly listens and cares about the people he is helping.

This most recent trip was particularly special for me and my family. I wanted to take my elderly parents on a holiday to South Goa. They are both over 75 and had not travelled for many years, so I was naturally worried about the journey from the UK. The trip involved flying to Mumbai and then transferring to a domestic flight to Goa, which meant collecting luggage, going through immigration, customs, and security during the transfer. I was very concerned about how I would manage this with my elderly parents.

From the very beginning, Purab listened carefully to all my concerns and reassured me that everything would be taken care of. True to his word, from the moment we stepped off the plane in Mumbai there was assistance waiting for us. We were guided through the airport, helped with our luggage, and supported through the entire transfer process. It completely removed the stress I had been carrying before the trip and allowed me to focus on enjoying the journey with my parents.

What made this even more meaningful was that during this time there was a lot happening globally that was affecting travel, and I know Purab must have been extremely busy. Despite that, he still made sure we were looked after every step of the way.

Once we arrived at the resort in Goa, the care continued. Everything had clearly been arranged so thoughtfully. My parents were also celebrating their wedding anniversary during the trip, and Purab went above and beyond to make it special. He worked with the hotel to arrange beautiful decorations in their room with balloons and thoughtful touches, along with cakes and surprises that made the day feel like a true celebration. It meant so much to our family.

He also arranged butler service for us at the resort, which added such a personal touch to the experience. Every detail of the holiday felt carefully planned and it honestly felt like Purab was there whenever we needed help or advice.

I have travelled to many beautiful destinations and stayed in wonderful resorts over the years, but I can honestly say this was one of the most special holidays I have ever experienced. A huge part of that was because of the care, effort, and dedication that Purab put into organising the trip.

What stands out most about Purab is that he genuinely cares about the people he arranges holidays for. His kindness, sincerity, and humanity truly show in the way he works.

Purab didn’t just organise a holiday for us — he helped create one of the most meaningful and memorable experiences my family has ever had. Over the years of booking trips with him, he has become someone I truly trust, and honestly he feels more like family than just a travel agent because of how much he genuinely cares.

Purab, I am truly grateful for the holiday you created for us. Your care, kindness, and support throughout the journey meant so much to my family and will never be forgotten. Thank you for making this such a beautiful and unforgettable experience for us.

I will absolutely continue booking my holidays through Southall Travel in the future and would highly recommend Purab to anyone looking for a travel agent who truly goes above and beyond.

I am writing to raise a formal complaint regarding the extremely poor customer service I received from a member of your staff who identified herself as Nisha, during a phone call earlier today regarding my flight booking to Mauritius.
My enquiry was straightforward. I called to ask about the possibility of cancelling my ticket and was informed that while cancellation was possible, the refund would only be a fraction of the ticket price. I accepted that explanation. I then asked about the possibility of rescheduling the ticket for a later date, and again I was informed that the alternative date I had in mind would be expensive. I had no issue with the information being provided.
However, what I found completely unacceptable was Nisha’s attitude and manner throughout the conversation. She appeared impatient, repeatedly interrupted me before I could finish my questions, and seemed unwilling to properly listen to what I was trying to ask. Her tone came across as dismissive and passive-aggressive, making what should have been a simple enquiry unnecessarily unpleasant.
As a customer, I expect to be treated with basic courtesy and professionalism, particularly when I am simply trying to understand my options.
This experience was particularly disappointing because it is completely at odds with the excellent service I previously received from another member of your team, Colin. When I dealt with Colin in the past, he was extremely helpful, attentive, patient and took the time to explain everything clearly.
Unfortunately, this recent interaction has left me very disappointed. Customer service is the foundation of any travel business, and the manner in which I was spoken to today fell well below what I would expect from a company of your reputation.
I would appreciate it if this complaint could be looked into and addressed appropriately, as no customer should feel rushed, dismissed, or spoken over when making a legitimate enquiry.

Kunal. Did a good job

I had good experience regarding Harleen she is lovely person very much helpful
In her work and she make sure that your satisfied in booking tickets and nice person to talk and brilliant attitude please pass my big thank you to her it is asset to company
Manoher yesweker

Kunal been brilliant excellent service by Southall travel

Hi,

I have called twice for my query, and both times they were so rude, like I understand that you have got long queues but you can’t speak rudely. I am just asking the basic solution
Imagine being waiting for long and then you get to hear that you need to be quick as we got queues.

I booked a flight with Martin but i have a query. I cannot get him to answer my calls or emails. I have tried for several days now but no response from him.

I cannot believe what I just experienced with Southall travel customer service team today. So unprofessional and rude advisors. I have a longstanding experience with customer services as well and if i would have been like this, I would have been fired. Firstly we were provided with wrong information and when I accepted the new information given, he started raising his voice and making me feel that I should know the procedures. I am not sure how these people are surviving in customer services who do not have the basic courtesy to speak to their customers and raise their voices speaking to a customer especially a lady. Disgusting. I almost forgot about my main concern for which I called because of the way the agent treated me on call. Not apologetic at all after I asked him to mind his tone.

I recently booked my trip to India through Southall Travel and I have to give a special mention to Dhruv, who was absolutely fantastic from start to finish.

Dhruv took the time to patiently walk me through all the travel options and made sure I understood everything clearly before making a decision. He found me the best price available and was incredibly quick and efficient throughout the whole process — no waiting around or unnecessary back and forth.

What really impressed me was how friendly and professional he was. He genuinely listened to what I needed and made the whole experience stress-free and enjoyable.

I would highly recommend asking for Dhruv if you're booking with Southall Travel. He goes above and beyond for his customers. Thank you, Dhruv — I really appreciate your help!

fairly good service. explained and answered to us fairly quickly. good person to deal with.

Margaret! Wow what amazing customer service and thank you for going above and beyond, much further than we had expected. You have really been a credit to your team and we thank you hugely for everything you have done for us.

Thanks to Parul, who made the adjustments I needed without any hassle.
At all stages I was well informed about my options which enabled me to make customised trip.
Whilst in India all Flights transfers on time and hotels were very good.

I wanted to book a last-minute trip to Brazil and was quite limited on the dates and times I could fly; however, Nisha helped me find the best flight for me, taking the time and energy to look for different flights and times. She listened to my requirements and found the perfect solution, and I booked the flight the same day. She was a great help, and I would really recommend her and Southall Travel for reliable and trustworthy help with finding the best possible option for flights. Honestly, better than Skyscanner or some of the other alternatives.

Still waiting for Southall Travel to contact me regarding the 1 star review.

We are extremely pleased with the exceptional service we received from Southall Travels while planning our upcoming group holiday. A special thanks to our sales representative, Ms. Ruchika, for going above and beyond to assist us and for patiently responding to all our queries. I would also like to acknowledge Ms. Preeti, our group leader, for her valuable time and insights throughout the planning process. I have no hesitation in highly recommending both the team and Southall Travels for their professionalism and excellent service.

We cannot recommend Norman highly enough. From our very first conversation, he demonstrated exceptional professionalism, outstanding knowledge, and genuinely exceptional English communication skills, which made the entire process seamless and reassuring.

Over the course of a week, we spoke with Norman around five times, with plenty of back and forth and several long phone calls before we finally booked. Not once did he rush us. He was endlessly patient, incredibly kind, and consistently helpful — no matter how many questions we had or how many times we changed our minds.

His knowledge and guidance gave us complete confidence in our decision, and we truly felt he had our best interests at heart throughout. It’s rare to find someone so dedicated and thorough.

We will absolutely be recommending Norman in particular at Travel Southhall to our friends and family, and we very much hope to use him to book all of our future holidays.

Very thankful with Dhurv who have helped me so much in sorting out which is the best option for me to travel. He understands what a customer wants and his service was excellent and quick. I will definitely recommend my family and friends to contact him directly. Once again Dhurv thank you very much for your excellent service.