Sparshatts Group Reviews 

645
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, knowledgeable, and helpful staff, who create a stress-free and welcoming environment. The efficient and professional service, fair pricing, and ease of the buying process were highly appreciated, including independent test drives. However, some customers also noted concerns regarding the product, specifically cars being misrepresented or having functional issues shortly after purchase. These included vehicles sold with unaddressed safety-related issues, unresolved problems before collection, or immediate mechanical faults like a non-functional air conditioning or an oil light.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Customers consistently report positive experiences with the service, highlighting the helpful, attentive, and... See more

Product

Clients share ambiguous opinions on product quality, with some reviewers expressing satisfaction with their... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as painless,... See more

Price

Reviewers mention positive feedback about price, with many customers finding the pricing to be realistic and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was the second car I’ve bought from here and once again it was a great buying experience. The salesman gave us enough time alone to view the car and we had free rein on the test drive and went wh... See more

Company replied

Rated 5 out of 5 stars

Bought a car from the Havant branch, Richard looked after us well. Very happy with the purchase experience. We did have an issue with the car, we were again looked after by Richard who sorted a court... See more

Rated 5 out of 5 stars

From start to finish we received a good sales experience. When I first enquired about the vehicle, communication was quick and clear and we arranged a test drive for the next day. By far, the best par... See more

Rated 5 out of 5 stars

We bought our Range Rover velar in about 2 hours.The chap who we met, took both my wife and I for a test drive, we were happy with the knowledge the chap had about the car, he didn’t rush us to buy,... See more


Company details

  1. #23 of 54 best companies in Used car dealer

Written by the company

Sparshatts Group is a well-established car dealer based in Hampshire, with used car sites in Southampton and Portsmouth. With many years of experience in the motor trade, we have built a strong reputation for supplying quality vehicles and delivering a reliable, customer-focused service. We offer a wide, carefully selected range of vehicles to suit a variety of needs, with customers travelling from Southampton, Bournemouth, Basingstoke, Portsmouth, Andover, Salisbury, Romsey and further afield. In addition to vehicle sales, we also offer servicing and MOTs at very competitive rates, helping customers maintain their vehicles with confidence. Our focus is on providing excellent value for money alongside a straightforward and transparent car-buying experience. We take customer service seriously and actively encourage feedback, using it to continuously improve and maintain high standards across all areas of the business.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

645 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(645)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just brought a Skoda from Jason at…

Just brought a Skoda from Jason at Havant was very helpful and pleasant I,m very pleased with my new car

30 January 2025
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Reply from Sparshatts Group

Hi Edward, thank you for taking the time to leave me such a nice review. I am glad that you are enjoying your new car. All the best Jason.

Rated 5 out of 5 stars

Easy part exchange and helpful.

Easy part exchange and helpful.
3rd car I have acquired from Sparshatts.

29 January 2025
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Reply from Sparshatts Group

Hi Iain. Thank you again for your business and leaving us a review. We really appreciate it. Kind regards Sparshatts of Havant.

Rated 5 out of 5 stars

Very happy with the service and overall buying experience

Recently purchased a car from this Sparshatts in Havant, very happy with the service and overall buying experience from Jim and Joe. The team was very happy for me to test drive the various vehicles I was interested in and worked around my schedule on the collection side of things, quickly actioning any items discussed.

22 January 2025
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Reply from Sparshatts Group

Hiya Jason, we are pleased that we managed to accommodate finding you a new car. thank you leaving us such a pleasant review. Kind regards Jim & Joe.

Rated 5 out of 5 stars

Excellent

I highly recommend them to anyone looking for a professional and seamless car-buying experience.

23 January 2025
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Reply from Sparshatts Group

Hi, thank you for leaving us a review. We are glad that you enjoyed the servcie.

Rated 5 out of 5 stars

It was an absolute pleasure buying a…

It was an absolute pleasure buying a car from them. They’re professional and really help you out. I would 10/10 recommend going to them.

25 January 2025
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Reply from Sparshatts Group

Thank you for you kind words Ruby, We are delighted you enjoyed the experience. Enjoy the car!

Rated 5 out of 5 stars

Came from far and they served me well

Came from far and they served me well. They pushed to give us the best experience they could. I would recommend.

14 January 2025
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Reply from Sparshatts Group

Thank you for taking the time to leave us a review, its really appreciated. We are pleased that enjoyed your experience.

Rated 5 out of 5 stars

The salesman James was warm

The salesman James was warm, friendly and very helpful, this was my 2nd purchase from Hulbert Road and both cars have been excellent quality and value for money

11 December 2024
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Reply from Sparshatts Group

Hi David, I am happy that you enjoyed the experience of buying from myself and Sparshatts. Please enjoy your new car. Kind regards James.

Rated 5 out of 5 stars

Easy process

Easy process, even brought the car to my workplace 40mins away so I could have a look! Car in great condition, would buy from again.

11 December 2024
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Reply from Sparshatts Group

Thank you taking the time to leave us such a glowing review. It wasn't a problem bringing the car closer to you.

Rated 5 out of 5 stars

Granddaughters first car

Having found a car via auto trader I made my way to Sparshatts near Havant to check it out. The car was everything that my granddaughter and her parents wanted. I was shown the car and gave it a good inspection and checked out all the relevant paper work. I was paying and collecting the car two days later. The correspondence from the garage was first rate as was the paying and collection. Highly recommended. One happy Hrandpa.

16 December 2024
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Reply from Sparshatts Group

Hi Graham, we were only to happy to assist you in purchasing a car for your gran daughter and we are thrilled taht she is enjoying the car.

Rated 5 out of 5 stars

Very good as always Jason went out of…

Very good as always Jason went out of his way to sort things out for Me, thank you so much

16 December 2024
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Reply from Sparshatts Group

Hi Mike, it was my pleasure (as always). Hopefully we will see you soon. Kind regards Jason.

Rated 5 out of 5 stars

Perfect buying experience.

From start to finish of buying my new car I felt valued and respected. No rush service or trying to hard to sell you extras that you don’t need. It was a really pleasant experience. I would recommend buying from here if you see what you’re looking for.

16 December 2024
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Reply from Sparshatts Group

Hi Kevin, thank you for taking the time to leave us a review. We are pleased that you enjoyed your buying experience and thank you for the recommendation.

Rated 5 out of 5 stars

Thank you to Joe and Jason for their…

Thank you to Joe and Jason for their support on buying my new car! Both were fantastic throughout the process!

8 December 2024
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Reply from Sparshatts Group

Hi Andy, thank you for your kind words. Kind regards Joe and Jason.

Rated 5 out of 5 stars

Easy shop

Professional and friendly salesman Richard

1 December 2024
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Reply from Sparshatts Group

Hi Samantha, thank you for leaving me a review, its much appreciated. Kind regards Richard.

Rated 5 out of 5 stars

Great service

Great service, helpful.

11 December 2024
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Reply from Sparshatts Group

Hi Trudi, we are glad that you enjoyed purchasing your new car from Sparshatts of Havant.

Rated 5 out of 5 stars

Jason was fantastic

Jason was fantastic - very friendly very professional and answered all my questions re the car I bought took me through everything step by step - was such a pleasurable and smooth transaction- and I absolutely love my new car - cannot fault them - superb dealership - highly reccomend

11 December 2024
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Reply from Sparshatts Group

Hi Carolanne, thank you so much for your kind words and your recommendation. I am pleased that you love your new car. Kind regards Jason.

Rated 5 out of 5 stars

Great experience all round .

Great experience all round .
Jim delt with me from start to finish . He was very professional and understanding .the experience was very calm and when problems arise. He did his very best to help and solve them . Very happy with my purchase. 😊

5 December 2024
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Reply from Sparshatts Group

Hi Gary, thank you for leaving me such a nice review. I am glad that I met all of your expectations. Kind regards Jim.

Rated 5 out of 5 stars

Efficient, helpful and friendly service.

Richard was responsive, helpful and friendly. Very efficient.

26 November 2024
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Reply from Sparshatts Group

Hi Brandon, thank you for your kind words. I am glad that you enjoyed your experience of buying a car from me. Kind regards Richard.

Rated 5 out of 5 stars

Was really helpful and sorted my new…

Was really helpful and sorted my new car for me within 3 days. Absolutely brilliant service and will definitely be returning for some new wheel in the future.

26 November 2024
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Reply from Sparshatts Group

Hi Jordan, thank you for your amazing review. We look forward to seeing you in the future.

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