Sparshatts Group Reviews 

644
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, knowledgeable, and helpful staff, who create a stress-free and welcoming environment. The efficient and professional service, fair pricing, and ease of the buying process were highly appreciated, including independent test drives. However, some customers also noted concerns regarding the product, specifically cars being misrepresented or having functional issues shortly after purchase. These included vehicles sold with unaddressed safety-related issues, unresolved problems before collection, or immediate mechanical faults like a non-functional air conditioning or an oil light.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Customers consistently report positive experiences with the service, highlighting the helpful, attentive, and... See more

Product

Clients share ambiguous opinions on product quality, with some reviewers expressing satisfaction with their... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as painless,... See more

Price

Reviewers mention positive feedback about price, with many customers finding the pricing to be realistic and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was the second car I’ve bought from here and once again it was a great buying experience. The salesman gave us enough time alone to view the car and we had free rein on the test drive and went wh... See more

Company replied

Rated 5 out of 5 stars

Bought a car from the Havant branch, Richard looked after us well. Very happy with the purchase experience. We did have an issue with the car, we were again looked after by Richard who sorted a court... See more

Rated 5 out of 5 stars

From start to finish we received a good sales experience. When I first enquired about the vehicle, communication was quick and clear and we arranged a test drive for the next day. By far, the best par... See more

Rated 5 out of 5 stars

We bought our Range Rover velar in about 2 hours.The chap who we met, took both my wife and I for a test drive, we were happy with the knowledge the chap had about the car, he didn’t rush us to buy,... See more


Company details

  1. #23 of 54 best companies in Used car dealer

Written by the company

Sparshatts Group is a well-established car dealer based in Hampshire, with used car sites in Southampton and Portsmouth. With many years of experience in the motor trade, we have built a strong reputation for supplying quality vehicles and delivering a reliable, customer-focused service. We offer a wide, carefully selected range of vehicles to suit a variety of needs, with customers travelling from Southampton, Bournemouth, Basingstoke, Portsmouth, Andover, Salisbury, Romsey and further afield. In addition to vehicle sales, we also offer servicing and MOTs at very competitive rates, helping customers maintain their vehicles with confidence. Our focus is on providing excellent value for money alongside a straightforward and transparent car-buying experience. We take customer service seriously and actively encourage feedback, using it to continuously improve and maintain high standards across all areas of the business.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

644 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(644)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

6 stars

I recently purchased a car from Sparshatts at Swanwick, which was made easy by a team of real professionals. Thank you to Chris Clarke for the excellent service and making the process of buying a new car really easy.

4 May 2025
Unprompted review
Sparshatts Group logo

Reply from Sparshatts Group

Thank you so much for your feedback and 'Six Star' rating! its much appreciated. I will be sure to pass on your kind words to Chris and the team.

Rated 5 out of 5 stars

GREAT SERVICE

I purchased a BMW from Sparshatts at Swanwick and the process by Chris Clarke was very professional and I would recommend them.

4 May 2025
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Reply from Sparshatts Group

Thank you so much for your feedback and recommendation, its much appreciated. I will be sure to pass on your kind words to Chris.

Rated 5 out of 5 stars

Deposit refund

Paid £200 deposit to reserve car, unfortunately it wasn’t for right for us. My deposit was refunded straight away so have no complaints.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend

I bought my car in Havant with Jason, I can definitely highly recommend them, very honest seller, Honest seller, the whole sales process was very fast, he helped me with everything I needed since it was my first time buying my car by myself.The car is perfect exactly as it was in the description, I am very happy

6 April 2025
Unprompted review
Rated 5 out of 5 stars

Was worried about travelling to them…

Was worried about travelling to them from London only to be disappointed or ripped off in some way.
I shouldn't have worried.
I've bought cars before but this experience by far was my best. Friendly sales person who had the patience of a saint and the best after sales service I've ever had from a car dealership. 6 stars if I could.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Me and the family have been going to…

Me and the family have been going to sparshatts for cars over the last 20 years and always had a good experience. Brought my latest car from Havant last week and as always they were very helpful and helped me find the perfect car for my needs.

13 March 2025
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Reply from Sparshatts Group

Thank you for your review and thank you for being such loyal customers over the years. More importantly thank you for the cakes over the years.

Rated 5 out of 5 stars

Mini Clubman sale

Jason was really helpful and friendly and all went smoothly with sale. Happy to recommend Sparhatts if your looking for a new car.

22 February 2025
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Reply from Sparshatts Group

Hi Gary, thank you for your kind words I really appreciate it and would also appreciate any recommendations. Kind regards Jason.

Rated 5 out of 5 stars

Sparshatts Havant

Joe and his team at their havant branch
made the purchase and part exchange of our cars very simple and stress free .
The great thing is view car do deal drive new car away in under an hour
Excellent service have brought from this branch a few times now .
Would recommend

27 February 2025
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Reply from Sparshatts Group

Hiya, thank you for leaving such a nice review. We are pleased that you enjoyed your experience again of purchasing your new car. Kind regards Joe & the team.

Rated 5 out of 5 stars

I cannot recommend Sparshatts enough

I cannot recommend Sparshatts enough!
When I bought my new car, I traded my old car in and they handled everything for me. They changed the ownership documents and road tax, saving me the hassle! They are a very friendly team and made us feel welcome.

17 February 2025
Sparshatts Group logo

Reply from Sparshatts Group

Hi Lynne, thank you very much for your glowing review. It honestly was a pleasure helping you purchase your new car. Kind regards Jason

Rated 5 out of 5 stars

Very professional

Great experience with sparshatts very professional and great service. Would definitely recommend to family and friends.

27 February 2025
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Reply from Sparshatts Group

Hi Nat, thank you for such a nice review. We would love it if you did recommend us to friends and family. Kind regards Jason.

Rated 5 out of 5 stars

Was made to feel welcome by all that we…

Was made to feel welcome by all that we spoke to .
The care was ready to be picked up as arranged.

20 February 2025
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Reply from Sparshatts Group

Hi Carole, we are pleased that you like the experience of buying from Sparshatts of Havant. Kind regards from all of us.

Rated 5 out of 5 stars

A brilliant experience from start to finish

Excellent service overall. Jason was extremely helpful and professional and nothing was too much trouble. I'm delighted with my vehicle. Would definitely recommend

20 February 2025
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Reply from Sparshatts Group

Hi Natalie, thank you so much for your positive review. I am glad that you are enjoying your new car. Kind regards Jason.

Rated 5 out of 5 stars

Malcolm - Volvo X40

The communication and service from Spashatts has been fantastic from the first call. Having found the car I wanted, at a competitive price, Jim embarked on a 4 hour drive to home deliver the vehicle with no fuss. The condition of the car was first class and exceeded expectations.
The handling and price given as part exchange for my car was also very fair. All in all a very easy and pleasant experience.
I would highly recommend this company 👍

13 February 2025
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Reply from Sparshatts Group

Hi Malcolm, I am pleased that you enjoyed the experience of buying from myself & Sparshatts of Havant. I would appreciate any future recommendations. Thank you for your kind word. Kind regards Jim

Rated 5 out of 5 stars

Reassuring and trusting dealership

From start to completing handover Sparshatts Group were fantastic - went for a test drive fell in love with my new car and started the process as soon as we got back. Ian was patient with my questions and going through everything. With this being my first car purchase I felt very assured and cannot fault the service plus a great deal including one year guarantee. Thank-you so much.

15 February 2025
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Reply from Sparshatts Group

Thank you for your kind words! We are delighted to hear you were pleased with how Ian looked after you. Thank you once again for choosing us to supply your first car!!

Rated 5 out of 5 stars

Brilliant dealership

Brilliant dealership, came and looked at the car and had a concise but friendly chat with Jason who was amazing all throughout. They gave me a great deal on the car and had the patience to wait for me to pick it up whilst I was sorting out a previous situation. Couldn’t recommend Sparshatts Havant enough!!!

4 February 2025
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Reply from Sparshatts Group

Hi Emily, thank you so much for your kind words. It was a pleasure dealing with you. We would really appreciate any future recommendations. Kind regards Jason.

Rated 5 out of 5 stars

Very helpful and professional

Very helpful and professional, went out of there way to inform me of what I needed to do ,as regards the buying of my new car and the finance agreement

29 January 2025
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Reply from Sparshatts Group

Hi Kim, thank you for your kind review. It was my pleasure helping you into your new car. Kind regards Jason.

Rated 5 out of 5 stars

Just brought a Skoda from Jason at…

Just brought a Skoda from Jason at Havant was very helpful and pleasant I,m very pleased with my new car

30 January 2025
Sparshatts Group logo

Reply from Sparshatts Group

Hi Edward, thank you for taking the time to leave me such a nice review. I am glad that you are enjoying your new car. All the best Jason.

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