Sparshatts Group Reviews 

645
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, knowledgeable, and helpful staff, who create a stress-free and welcoming environment. The efficient and professional service, fair pricing, and ease of the buying process were highly appreciated, including independent test drives. However, some customers also noted concerns regarding the product, specifically cars being misrepresented or having functional issues shortly after purchase. These included vehicles sold with unaddressed safety-related issues, unresolved problems before collection, or immediate mechanical faults like a non-functional air conditioning or an oil light.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Customers consistently report positive experiences with the service, highlighting the helpful, attentive, and... See more

Product

Clients share ambiguous opinions on product quality, with some reviewers expressing satisfaction with their... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as painless,... See more

Price

Reviewers mention positive feedback about price, with many customers finding the pricing to be realistic and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was the second car I’ve bought from here and once again it was a great buying experience. The salesman gave us enough time alone to view the car and we had free rein on the test drive and went wh... See more

Company replied

Rated 5 out of 5 stars

Bought a car from the Havant branch, Richard looked after us well. Very happy with the purchase experience. We did have an issue with the car, we were again looked after by Richard who sorted a court... See more

Rated 5 out of 5 stars

From start to finish we received a good sales experience. When I first enquired about the vehicle, communication was quick and clear and we arranged a test drive for the next day. By far, the best par... See more

Rated 5 out of 5 stars

We bought our Range Rover velar in about 2 hours.The chap who we met, took both my wife and I for a test drive, we were happy with the knowledge the chap had about the car, he didn’t rush us to buy,... See more


Company details

  1. #23 of 54 best companies in Used car dealer

Written by the company

Sparshatts Group is a well-established car dealer based in Hampshire, with used car sites in Southampton and Portsmouth. With many years of experience in the motor trade, we have built a strong reputation for supplying quality vehicles and delivering a reliable, customer-focused service. We offer a wide, carefully selected range of vehicles to suit a variety of needs, with customers travelling from Southampton, Bournemouth, Basingstoke, Portsmouth, Andover, Salisbury, Romsey and further afield. In addition to vehicle sales, we also offer servicing and MOTs at very competitive rates, helping customers maintain their vehicles with confidence. Our focus is on providing excellent value for money alongside a straightforward and transparent car-buying experience. We take customer service seriously and actively encourage feedback, using it to continuously improve and maintain high standards across all areas of the business.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

645 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(645)

48 reviews in the last 12 months

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Rated 1 out of 5 stars

PLEASE PLEASE Do not go anywhere near…

PLEASE PLEASE Do not go anywhere near this garage! Sold me a car that was not road worthy!! I went here as a woman on my own Hoping for great service, terrible customer service, rudeness and basically could not care

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Richard

Thank you Richard, for being so helpful.
No nonsense service and very professional.

22 July 2024
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Reply from Sparshatts Group

Thank you Leila for your kind words, I really appreciate it.

Rated 5 out of 5 stars

Would highly recommend Sparshatts of Swanwick

I recently got my Audi A4 from Sparshatts of Swanwick, and I couldn't be more pleased with the service I received from Ian. From start to finish, Ian was incredibly accommodating of my needs, making the entire buying process smooth and stress-free. His professionalism was evident, and he combined it with a great sense of humor that made the experience enjoyable. I highly recommend Ian and Sparshatts of Swanwick for anyone in the market for a new car.

22 July 2024
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Reply from Sparshatts Group

Thank you so much for that glowing review of your purchase and for taking the time to leave your feedback. I will be sure to pass on your comments to Ian and I am delighted to hear you found it a positive experience.

Rated 5 out of 5 stars

Amazing service

Amazing service, friendly responsive staff. (Joe and Richard). No sales pitch- just great honest conversations, which was very welcomed!
Plus, lovely new car purchased!
Thank you.

22 July 2024
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Reply from Sparshatts Group

Thank you for the positive feedback Jo, I am pleased that you are enjoying the new car. Kind regards Joe & Richard.

Rated 5 out of 5 stars

Found the staff very helpful and…

Found the staff very helpful and friendly,and there were no dramas,a very happy experience

22 July 2024
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Reply from Sparshatts Group

Thank you so much for your kind words Ian, we hope that you are enjoying your new car. Kind regards Joe & Jim.

Rated 5 out of 5 stars

So far so good

So far so good. Richard was very helpful, allowed me to test drive 2 different Mercedes before I was able to pic the one for me, and offered a wealth of knowledge. Very friendly and gave me a great price for my old vehicle. Overall very easy, and have been helpful in the aftercare of buying the car.

6 June 2024
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Reply from Sparshatts Group

Thank you for taking the time to leave me a positive review Tom. Kind regards Richard.

Rated 5 out of 5 stars

Joe - Wonderful Service

I purchased an AUDI Q7 the other month from Joe and had an incredible experience. I was planning to buy my next car from a dealership but when visiting them, they were not interested to give me any time as my max budget was £40k. I decided to pop in to Sparshatts to have a browse and saw a car I loved immediately. Joe made the whole experience effortless! He even came in on his birthday to hand the car over to me, in perfect condition. Thank you Joe - wonderful customer service.

13 April 2024
Unprompted review
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Reply from Sparshatts Group

Hi Amy, thank you for taking the time to leave me a review. I'm glad that you enjoyed your experience. Kind regards Joe.

Rated 5 out of 5 stars

Very easy

Very easy, no pressure sales, a pleasant experience.

4 July 2024
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Reply from Sparshatts Group

Thank you for taking the time to review your purchase. I'm delighted to hear you found it a pleasant experience. Thank you again for the business.

Rated 5 out of 5 stars

Recently bought a car from Sparshatts…

Recently bought a car from Sparshatts Havant - very professional and ecxellent customer service would highly recommend

25 June 2024
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Reply from Sparshatts Group

Hi Naomi, thank you for leaving us such a nice review.

Rated 4 out of 5 stars

Would recommend

A couple of little problems initially upon collection of the car, but when we contacted them about it, they resolved the issues without fuss and otherwise very helpful all round. Thank you.

16 May 2024
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Reply from Sparshatts Group

Thank you for taking the time to provide some feedback. Delighted to hear we could put right your issues and you found Andy helpful. Thank you again for your business.

Rated 5 out of 5 stars

Very good highly recommended I would…

Very good highly recommended I would definitely buy a cra from them gain

23 June 2024
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Reply from Sparshatts Group

Thank you for your nice review Seamus. We look forward to seeing you when its time to change your car. Kind regards Joe & Jim.

Rated 5 out of 5 stars

The guys Joe and Jim are fantastic

The guys Joe and Jim are fantastic. Helpful explaining everything from start to finish. We have used them for about 15 years and would not go anywhere else. Would highly recommend 5 stars.

23 June 2024
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Reply from Sparshatts Group

Rachael, thank you again for purchasing yet another car from us. We really appreciate it. Kind regards Joe & Jim

Rated 5 out of 5 stars

I had a Chris and was spot on with the…

I had a Chris and was spot on with the service.

7 June 2024
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Reply from Sparshatts Group

Thank you for taking the time to leave a review, and great to hear you found Chris gave good service. Thank you once again for your business.

Rated 5 out of 5 stars

We would return

Found Ian very polite and prompt very helpful to complete the sale and collection of the car within a short time frame.

1 June 2024
Sparshatts Group logo

Reply from Sparshatts Group

Thank you for your comments! Pleased to hear Ian was good to deal with and you enjoyed the process. We hope you enjoy the car.

Rated 5 out of 5 stars

Great bunch of car guys

Great bunch of car guys, always greeted with a friendly demeanour and ready to sort things to your needs. This is the second car i have purchased from them and i will continue to do so.

14 May 2024

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