Sparshatts Group Reviews 

645
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, knowledgeable, and helpful staff, who create a stress-free and welcoming environment. The efficient and professional service, fair pricing, and ease of the buying process were highly appreciated, including independent test drives. However, some customers also noted concerns regarding the product, specifically cars being misrepresented or having functional issues shortly after purchase. These included vehicles sold with unaddressed safety-related issues, unresolved problems before collection, or immediate mechanical faults like a non-functional air conditioning or an oil light.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Customers consistently report positive experiences with the service, highlighting the helpful, attentive, and... See more

Product

Clients share ambiguous opinions on product quality, with some reviewers expressing satisfaction with their... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as painless,... See more

Price

Reviewers mention positive feedback about price, with many customers finding the pricing to be realistic and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was the second car I’ve bought from here and once again it was a great buying experience. The salesman gave us enough time alone to view the car and we had free rein on the test drive and went wh... See more

Company replied

Rated 5 out of 5 stars

Bought a car from the Havant branch, Richard looked after us well. Very happy with the purchase experience. We did have an issue with the car, we were again looked after by Richard who sorted a court... See more

Rated 5 out of 5 stars

From start to finish we received a good sales experience. When I first enquired about the vehicle, communication was quick and clear and we arranged a test drive for the next day. By far, the best par... See more

Rated 5 out of 5 stars

We bought our Range Rover velar in about 2 hours.The chap who we met, took both my wife and I for a test drive, we were happy with the knowledge the chap had about the car, he didn’t rush us to buy,... See more

Company replied


Company details

  1. #23 of 54 best companies in Used car dealer

Written by the company

Sparshatts Group is a well-established car dealer based in Hampshire, with used car sites in Southampton and Portsmouth. With many years of experience in the motor trade, we have built a strong reputation for supplying quality vehicles and delivering a reliable, customer-focused service. We offer a wide, carefully selected range of vehicles to suit a variety of needs, with customers travelling from Southampton, Bournemouth, Basingstoke, Portsmouth, Andover, Salisbury, Romsey and further afield. In addition to vehicle sales, we also offer servicing and MOTs at very competitive rates, helping customers maintain their vehicles with confidence. Our focus is on providing excellent value for money alongside a straightforward and transparent car-buying experience. We take customer service seriously and actively encourage feedback, using it to continuously improve and maintain high standards across all areas of the business.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

645 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(645)

48 reviews in the last 12 months

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Rated 4 out of 5 stars

We would highly recommend Sparshatts.

Sparshatts were very helpful from the onset, Richard the car sale man was very approachable there was no hard sales, the purchase of our car was very straightforward and easy to complete from start to finish, I would recommend them to friends and family.

22 May 2024
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Reply from Sparshatts Group

Thank you John for your kind review. I hope that you are enjoying your new car. Kind regards Richard.

Rated 5 out of 5 stars

The guys were honest and helpful…

The guys were honest and helpful regarding vehicle details and sale conditions. The purchase was conditional, and they fulfilled all their promises.
I am a Happy Customer.

21 May 2024
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Reply from Sparshatts Group

Hi Gareth, thank you for your kind words. We are glad that it is fulfilling your needs especially with the purchase of the new lawn mower.

Rated 5 out of 5 stars

Excellent service and a great experience!!

We bought an Mitsubishi Mitsubishi Outlander PHEV from Sparshatts Group of Havant in Feb 2024. Jim was very welcoming, professional, knowledgeable and transparent.

Jim made sure the car was charged and cleaned before we got there to test drive and pick it up.

The handover was easy and quick and few months in there are no complaints whatsoever. The car is just as described and we are very happy with it.

4 February 2024
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Reply from Sparshatts Group

Hi Mohamed, thank you for your positive feedback. Kind regards Joe & Jim.

Rated 5 out of 5 stars

Good and thoughtful service and helpful…

Good and thoughtful service and helpful in the whole buying process.

20 May 2024
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Reply from Sparshatts Group

Thank you for taking the time to provide a review of your purchase from us. Delighted to hear you found our team helpful and we hope you enjoy the car, it really did look stunning!

Rated 5 out of 5 stars

Joe was very nice

Joe was very nice, friendly and informative. We did not feel under any pressure and he was able to answer all our questions. Would definitely buy from Sparshatts again.

14 May 2024
Rated 5 out of 5 stars

Happy customer …

Professional staff no pressure sale good knowledge of the vehicle and process. Good communication pre and post sale. Very happy with my purchase and experience. Thank you

9 May 2024
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Reply from Sparshatts Group

Thank you for your feedback and we are pleased to hear you are happy with your experience of buying from Sparshatts. We hope you enjoy your car, and thank you once again for your business.

Rated 5 out of 5 stars

Greg and the team were very responsive

Greg and the team were very responsive, and collectively we didn’t waste any time when discussing PX, which was appreciated.

The car was as described, a couple of weeks in, I have no complaints. Easy to discuss the extra warranty, which fit my particular needs.

Greg was unfortunately taken ill as handover, but Zane picked it up and ensured a smooth handover, which was appreciated.

4 May 2024
Unprompted review
Rated 5 out of 5 stars

The handover was really quick and easy

The handover was really quick and easy, the car was as described

12 May 2024
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Reply from Sparshatts Group

Thank you for taking the time to leave a review. We are pleased you are happy with the car, and thank you again for your business.

Rated 5 out of 5 stars

Very good 👍 I liked it

Very good 👍 I liked it

14 May 2024
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Reply from Sparshatts Group

Hi Dol, I am that glad you are enjoying your new car. Kind regards Richard.

Rated 5 out of 5 stars

Great

Great, quick and easy service, car lovely and clean on pick up, Andy very helpful and knowledgeable. Loving my new car, thank you for your help

13 May 2024
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Reply from Sparshatts Group

Thank you for your comments Lorraine, glad to hear you found Andy great to deal with. Thanks again for your purchase.

Rated 5 out of 5 stars

Excellent service …

I recently purchased a car from sparshatts Group, I saw the car online made a few enquiries and it was delivered to my home Hassle free, I did have a small problem with the car which was dealt with straight away it's good to have that peace of mind,Thank you and I wouldn't hesitate to recommend you to friends and family.

5 April 2024
Unprompted review
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Reply from Sparshatts Group

Thank you Scott, the feedback is much appreciated. Glad to hear you found the process enjoyable and simple. Thank you once again for your business.

Rated 5 out of 5 stars

Wasn’t hassled by anyone

Wasn’t hassled by anyone - calm, friendly service with no pressure felt.
Approachable team.
Everything was easy and painless to complete .
Very happy and would recommend.

9 May 2024
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Reply from Sparshatts Group

Thanks for taking the time to tell us how your purchase went, and we are delighted to learn you enjoyed it. We hope you enjoy the Mokka and thanks once again.

Rated 5 out of 5 stars

Successful car purchase

Having paid a small deposit to reserve a car, we visited the showroom the following day and everything was ready for us. After a test drive we bought the car, a four year old Škoda Octavia which was in superb condition. Our sales assistant Andy was helpful and polite throughout. Warranty etc clearly explained. Many thanks indeed.

27 April 2024
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Reply from Sparshatts Group

Many thanks for your comments. We are glad you are enjoying the car and that you were pleased with Andy's service. Hopefully we will see you again next time!

Rated 5 out of 5 stars

Audi Q5

We ordered a car through a third party and were directed to Sparshatts in Southampton, great choice and good communication throughout. We dealt with Jason who went above and beyond for us when picking up our new car, even picked us up from the train station bless him! Oh and lovely cuppa whilst sorting the paperwork!

26 April 2024
Unprompted review
Rated 5 out of 5 stars

The company is straightforward and very…

The company is straightforward and very helpful. I had a great Audi Q3 from them that drive very well and great 👍 👌

20 April 2024
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Reply from Sparshatts Group

Thank you for your comments. We hope you enjoyed your long drive home and thank you once again for your business.

Rated 5 out of 5 stars

Great sales man

My experience with Sparshatts was excellent from start to finish very knowledgeable sales man that even saved me £800 on my car insurance!
Great warranty package.

Thank you

20 April 2024
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Reply from Sparshatts Group

Thank you for your feedback Norm, we are pleased you enjoyed your purchase with us. We hope you enjoy the car, it looked stunning!!

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