Specsavers Reviews 

185,424
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 31,407 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally welcoming, thorough, and supportive during their eye examinations. Consumers genuinely enjoy a very smooth booking and testing process, often mentioning helpful email reminders and clear, transparent explanations of results and overall service costs. Some reviewers were not happy with the new glasses or lenses, noting that specific prescriptions felt uncomfortable, blurry, or difficult to wear for extended periods. A few people also felt that certain lens types like varifocals did not suit their daily professional computer work needs.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members were very friendly, welcoming,... See more

Service

Reviewers mention positive feedback about service, noting that staff are friendly, thorough, and professional... See more

Product

Clients share ambiguous opinions on product, as some consumers find their new glasses perfect, comfortable,... See more

Customer service

Consumers find customer service to be positive, highlighting professional and friendly staff throughout the... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting seamless, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Leanne David and Chloe were outstanding in their care knowledge and expertise. Chloe met me at the door and put me at ease. Leanne treated me expertly through all the steps needed and answered my ques... See more

Company replied

Rated 5 out of 5 stars

We were extremely pleased with the service we received. Clive saw Jenna who was very helpful & patient with sorting his spectacles, he was having varifocals for the lst time. She spent time explaining... See more

Company replied

Rated 5 out of 5 stars

Great service: friendly and informative So much cheaper than local optician whilst having a wide range of styles to choose from. Glasses were made up quickly and are immediately comfortable. Many th... See more

Company replied

Rated 5 out of 5 stars

Friendly and informative staff, an excellent optician and reasonable prices on frames made the experience a positive one. I found the glasses pricing a little confusing, maybe because l needed varyif... See more

Company replied


Company details

  1. #20 of 25 best companies in Optician
  2. #19 of 20 best companies in Audiologist
  3. #12 of 22 best companies in Contact lenses supplier
  4. #31 of 43 best companies in Glasses store

Written by the company

Specsavers delivers high-quality, affordable optical and hearing care including home visits.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

185k reviews

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4.5

All reviews

(185,424)

29,304 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

On arriving in the shop my son…

On arriving in the shop my son collapsed ... ashley and claire were amazing and got the help my son needed... 1st aider ashey took over and done her job while claire was on the phone to 111... 2 amazing people who saved my boy ...who should be praised.. we picked glasses up...

26 July 2026
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Reply from Specsavers

Helping our customers is at the heart of everything we do, so this feedback just means the world to us. Please DM us if you'd like to chat more about your experience 💚

Rated 5 out of 5 stars

The overall experience was quick

The overall experience was quick, simple and very professional. The staff were welcoming, the customer service second to none. When I got to the store it was very busy you always think when a shop is full you would be a while, however I was pleasantly proved wrong. I did not have to wait long at all before I was seen to and taken to see the optometrist within 5 mins of being there. Overall I am very happy with the experience and would highly recommend Specsavers especially the St Austell branch. They were great!

18 July 2026
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Reply from Specsavers

We’re so glad we could support you during your visit and make everything a little easier for you. Let us know if you ever need anything else 💚😊

Rated 5 out of 5 stars

I only popped in to order some sun…

I only popped in to order some sun glasses and was treated so well, I didn't have appt but was seen anyways. Order came back pretty quick

26 July 2026
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Reply from Specsavers

Seeing feedback like this just makes our day 💚

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

Really good experience at Specsavers. The staff were friendly, professional, and helpful. My eye check-up was thorough, and they helped me choose the right glasses without any pressure. Everything was smooth and easy from start to finish. Very happy with the service and would definitely recommend!

27 July 2026
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Reply from Specsavers

We’re so glad we could support you during your visit and make everything a little easier for you. Let us know if you ever need anything else 💚😊

Rated 3 out of 5 stars

Far too expensive

Far too expensive. My faulty. I agreed to it! £325.00

26 June 2026
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Reply from Specsavers

We'd like to chat more about your thoughts here so we can share it with the team. If you drop us a message on Facebook, Instagram, or Twitter/X, we can get started.

Rated 5 out of 5 stars

I had a great experience at Wallington specsavers …

I had a great experience at Wallington specsavers.

Lovely staff from booking me in, the eye test, to collecting my glasses.
It was all so easy
Also very helpful in helping me choose my glasses too.

Prices are great too, I was surprised what I came out with for such a reasonable, low price.

Highly recommend them.

26 July 2026
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Reply from Specsavers

Helping our customers is at the heart of everything we do, so this feedback just means the world to us 💚

Rated 5 out of 5 stars

Quick and professional from…

Quick and professional from consultation to the point i chose my glasses was all good.
Friendly staff well prepared.
Overall possitive experience.

19 July 2026
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Reply from Specsavers

Thank you! It always means so much that you'd take the time to share your feedback with us 😊

Rated 5 out of 5 stars

Very professional

Very professional

27 July 2026
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Reply from Specsavers

Helping our customers is at the heart of everything we do, so this feedback just means the world to us 💚

Rated 5 out of 5 stars

Very accommodating and did a good job

I was late to my appointment due to other appointments running late, despite being fully booked the team were able to find me a slot given how important this eye test was due to recently diagnosed health condition. The optometrist was the best one I have seen and very knowledgeable, did a great job on the prescription as my previous one was incorrect. Also, fixed my old glasses which were 5 years old.

18 July 2026
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Reply from Specsavers

We're thrilled to see that you had a positive experience in our store! Thanks for taking the time to share this 🙂

Rated 5 out of 5 stars

Again

Again , super support from all the staff ! Attention to detail and friendly as always 10/10 again . GEOFF

26 July 2026
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Reply from Specsavers

Thank you! It always means so much that you'd take the time to share your feedback with us 😊

Rated 4 out of 5 stars

Very satisfied with everything.

Excellent service.The only reason I haven't given a 5 is that I had floaters in one eye which had been there for about 2 weeks but was told there was no sign of any.I still have them 3 weeks later.

23 July 2026
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Reply from Specsavers

Thanks for this feedback! Feel free to shoot us a DM over on socials 🙂

Rated 5 out of 5 stars

Excellent Service

Manager was really friendly since I walked in and sat me down adjusted my old glasses found my new glasses fitted them very professional service

26 July 2026
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Reply from Specsavers

We're thrilled to hear this! We're so glad you had a lovely visit 🙂

Rated 5 out of 5 stars

Really nice customer service

Really nice customer service

19 July 2026
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Reply from Specsavers

Thank you! It always means so much that you'd take the time to share your feedback with us 😊

Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable, helpful staff.

A pleasant experience from start to finish.

I had to go back to have frames adjusted and again, they were extremely helpful.

26 July 2026
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Reply from Specsavers

We love to hear it! We're so happy to share your thanks and give the team a huge shout out 📣

Rated 5 out of 5 stars

Excellent service

The hubby and myself use the specsaver at Seaham and have always had excellent service. The staff there are friendly and very helpful and we don't go anywhere else.

27 July 2026
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Reply from Specsavers

We're thrilled to hear this! We're so glad you had a lovely visit 🙂

Rated 5 out of 5 stars

excellent service

I was greeted well seen promptly and treated with respect and the optician gave me very useful information. The lady that measured me for my glasses was very professional. But when I returned to receive my glasses, the young girl that served me was most unhelpful and didn't seem to have a clue and i left dissatisfied.

24 July 2026
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Reply from Specsavers

What lovely feedback! If there's anything else you'd like to share, we'd always like to hear it. Just drop us a DM on our social media channels ☺️

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