David the caravan introduction specialist was very knowledgeable and provided a very thorough introduction to our new caravan. The only negative aspect of our whole experience with Spinney Caravans w... See more
Location
Switch locationWellingborough Road, NN10 6AY Rushden, England, GB
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See what reviewers are saying
Spinney Northampton were absolutely brilliant, especially the hand over when we collected our new caravan. Dave went through absolutely everything with us and was very thorough. He was outstanding.... See more
Company replied
When we went to look at a used caravan we were guided by James with no sales pressure at all, he advised us , etc which we really appreciated as this is our first one. On pick up day we had a couple... See more
Company replied
We bought our caravan new a few weeks ago. We went away in it and discovered a fault on the Tuesday after the Bank Holiday. It was urgent since we were due to go away again. We were able to take it b... See more
Company replied
Company details
- #2 of 9 best companies in Caravan Dealer
- #2 of 3 best companies in Campsite
- #122 of 178 best companies in Hobby shop
- #3 of 9 best companies in Mobile home dealer
- #25 of 43 best companies in Motor vehicle dealer
- #7 of 11 best companies in Caravan Repair Shop
Written by the company
Spinney Motorhomes and Caravans are the largest family run dealership in the UK. Established in 1975 Spinney have since offered the very best in motorhomes, caravans, campervans, servicing and accessories across five branches. With the very best brands in motorhomes (Elddis, Auto-Trail, Swift, Roller Team, Rapido, Bailey, Coachman, Adria and the latest manufacturer ACE motorhomes) and the biggest caravan manufacturers (Bailey, Coachman & Swift). All used motorhomes and caravans come with a comprehensive used service, warranty and handover. Giving you peace of mind so that you can enjoy your motorhome, touring caravan or campervan for years to come! Cheshire | Flintshire | Staffordshire | Warwickshire | Northants
Experience Your dream with Spinney
Written by the company
- With 5 branches across the UK, Spinney are the largest family run motorhome and caravan dealer in the UK.
Contact info
Wellingborough Road, NN10 6AY, Rushden, England, United Kingdom
4.7
Excellent
59 reviews
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Replied to 96% of negative reviews
Typically replies within 1 month
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Swift Conqueror 565 caravan
My wife and I purchased a Swift Conqueror 565.
The sales man (James) was very pleasent. He talked us through various things on the caravan and was very helpful and answered any questions we had.
When we came to collect the caravan, we were introduced Dave who was a nice guy and gave us a very in depth handover making sure we understood how everything worked.
He was patient and answered all our questions.
When we got the caravan home, we had to get it loaded that day as we were going away in it that afternoon.
Whilst loading the caravan we started to notice one or two things that we would have expected to have been put right.
There was only 2 screws holding the slide out rack in the cupboard under the sink and the rack wouldn't slide in and out properly due to the it coming away from the tracks.
The wooden panelling on the front of the bed was coming apart at the corner.
All the locks on the lockers and the rams at the side of the all the windows had been sprayed with WD40, but any excess hadn't been wiped and consequently all of the windows and all of the locks and locker doors have now got greasy streak marks down the side of the caravan.
We we told the caravan would be cleaned. I think that basically means wipe the worktops, hoover the mats and spray some nice air freshener, because the caravan looked nice on the surface, and smelt nice to, but as we started to put things in the drawers and cupboards we found that they hadn't been cleaned at all. There were crumbs, dirty marks and grease marks that we had to clean.
After we were loaded we did have a great weekend away. That said when we got to the place we were stopping at, I went to put the legs down but the winder that fits on the stablizer legs was missing .
Luckily I was able to borrow one to get the legs down.
I reported this to Spinney and they apologised and sent one out to my house by courier.
Generally speaking were are very happy with the caravan and with Spinney, but they just let themselves down on a couple of points. The biggest issue for me was the cleaning. When you are spending that amount of money I would expect it to have be thoroughly cleaned.
All that said, we would like to say thank you to spinney for our new caravan which we really love.
Phill and Caroline.
19 June 2026
David the caravan introduction …
David the caravan introduction specialist was very knowledgeable and provided a very thorough introduction to our new caravan. The only negative aspect of our whole experience with Spinney Caravans was the delivery date. We were originally told our caravan would be ready for collection in mid May, then the end of April, then late May. In the end it wasn’t ready until late June which caused some concern as we booked a holiday using the caravan only a week later, which made it difficult to equip in time. I’d would rather have been told it would be ready later than earlier as this would have given me the opportunity to choice other holiday options this year.
23 June 2026
Initially the salesman was excellent…
Initially the salesman was excellent but didn't get the details correct on the sale's document including wrong name, exchange caravan and incorrectly listed the part exchange price for our van we were trading in. He did not forward our requests for jobs to be done ( on a brand new van) and also arranged for our collection on a day he knew he didn't work so we missed out on the continuity of checking all our requests were dealt with correctly. Overall we felt that Spinney fell short of the professionalism in comparison to White Arches who we had dealt with in the past. The best part of the handover was David who was excellent and most informative. He also tried to clear up some of the missing work, e.g missing gas bottle and motor mover handle from our old van which he found and got put into our new van . He hadn't been told about the creaking floor or the door bin not being aligned properly. He did point out that the shower door had sealant all over it at the top of the door and he cleaned this for us and wiped over other surfaces that was not cleaned, with no hassle whatsoever. If it hadn't been for this level of service on collection by David then our score could well have been 2 star's. Were not convinced the PDI was thoroughly done as we also found that we have a curved unit with a door that doesn't close properly and protective strips not fully removed in places.
18 June 2026
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you for taking the time to provide your feedback.
Firstly, please accept our sincere apologies for the issues you experienced throughout your purchase journey. We are disappointed to hear that several errors were made on the sales documentation, including the incorrect customer details, part exchange information, and that the requests you raised were not communicated effectively. We also understand your frustration regarding the collection arrangements and the lack of continuity during the handover process.
Please be assured that we have discussed your feedback directly with the Sales Executive involved to ensure these concerns are fully understood and to help prevent similar issues occurring in the future.
We are particularly sorry that a number of items requiring attention were not identified or addressed before collection, including the creaking floor, door alignment issues, incomplete removal of protective strips, and concerns regarding the quality of the PDI preparation. These matters fall below the standards we aim to deliver.
That said, we are pleased to hear that David was able to make a positive difference to your handover experience. We will ensure your comments are shared with him and his manager, as his willingness to resolve outstanding issues and provide informative, professional support reflects the level of service we strive to provide.
Thank you again for bringing these matters to our attention. Your feedback is invaluable in helping us improve both our sales and handover processes, and we hope we can restore your confidence in us moving forward.
Colin
Colin, was extremely helpful, kept us informed at every stage and if there was any problems.
Will be back
15 June 2026
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you for your kind review!
We're delighted to hear that Colin was extremely helpful and kept you informed throughout every stage of the process. Providing clear communication and support is something we pride ourselves on, so it's wonderful to know that Colin delivered such a positive experience.
We'll be sure to pass your comments on to him, and we're especially pleased to hear that you'll be returning to us in the future.
Thank you for choosing Spinney, and we look forward to welcoming you back again soon!
I was pleased with each person dealt…
I was pleased with each person dealt with and the transaction was faultless.
11 June 2026
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you for your wonderful feedback. We're delighted to hear that you were pleased with everyone you dealt with and that your transaction was faultless from start to finish. We truly appreciate your kind words and thank you for choosing us. We hope to welcome you back again in the future.
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you for your kind review. We're pleased to hear you found our showroom welcoming and our staff helpful. We appreciate your feedback and look forward to assisting you again in the future.
Returning customer and again great…
Returning customer and again great service from Konrad and the team from the Northampton Branch. Made the process really easy on the purchase of our second van from them.
8 June 2026
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you for taking the time to leave such a wonderful review and for choosing us again for your second van purchase.
We're delighted to hear that Konrad and the team at our Northampton branch provided another great experience and made the process as smooth and straightforward as possible.
Your kind words will be shared with Konrad and the team, who will be pleased to know their efforts have been recognised.
We wish you many happy adventures in your new van and look forward to welcoming you back in the future.
Exemplary service
After 6 years of enjoying our 2007 motorhome we decided that the time had come to upgrade. We had done considerable research and knew the exact model we wanted - a Swift Voyager 584. On the Friday I was perusing Autotrader and suddenly came across our perfect motorhome - 120 miles away. I phoned Spinney straight away and spoke to Colin who was happy to give me more details about the van. We arranged to go and view the next day, travelling from Shropshire. On arrival at Spinney we met Colin who let us have the keys to look around the van at our leisure. He apologised that it hadn’t yet been valeted but this wasn’t an issue for us as we fell in love with the van immediately. The whole process of viewing the van and then purchasing it was brilliant. At no time did we feel rushed or pressurised. A collection date was arranged for two weeks time. During that time we decided to have some extras fitted, again this process was easy and the pricing was clear and fair. When Colin wasn’t available I spoke to Robert who was equally as friendly and efficient. We felt like valued customers during the whole process.
Colin kept us informed of progress, particularly when the collection date had to be put back a couple of days because the tow bar we needed had to be specially made.
On collection day the motorhome was sparkling. Whoever cleans their motorhomes obviously takes pride in their work. Colin gave us a great handover (even though my husband had watched so many YouTube videos on the Swift Voyager 584 he could probably get a job working for Swift!). Colin reassured us that we could call him with any queries or problems and I believe that this was a genuine offer.
As we left Spinney and drove through thunderstorms back to Shrewsbury we had to keep pinching ourselves that we had finally got our dream motorhome within our budget.
We probably won’t see Colin again, which is a shame but as Spinney has a branch less than an hour away we will go there to have the van serviced and habitation checked. I’ve already contacted Spinney in Stoke on Trent to determine how soon in advance we need to book to have this done. My email was answered quickly which bodes well for the future.
All in all our experience with Spinney Motorhomes in Northamptonshire has been exemplary. Colin is such a lovely man - knowledgeable, friendly, great sense of humour and none of the ‘salesman waffle / hard sell’ we’ve experienced previously.
Best wishes, Rachel
2 June 2026
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you for taking the time to leave such a detailed and heartfelt review.
We are absolutely delighted to hear that your search for the perfect Swift Voyager 584 led you to Spinney and that your experience with us lived up to your expectations from the very first phone call through to collection day.
Your kind comments about Colin are particularly appreciated. Providing a friendly, knowledgeable, and pressure-free experience is exactly what we strive for, and it's wonderful to hear that Colin's communication, professionalism, and sense of humour helped make your motorhome-buying journey such an enjoyable one. We will also ensure that your compliments are passed on to Robert, who will be pleased to know that his assistance contributed to the positive experience.
We're delighted that you felt valued throughout the process and that arranging the additional extras was straightforward, with clear and transparent pricing. It's also fantastic to hear that the presentation of your motorhome on collection day met your expectations, and we'll be sure to share your comments with our preparation team, who take great pride in their work.
The image of you driving home through the thunderstorms, still pinching yourselves that you'd found your dream motorhome within budget, perfectly captures why we love what we do. Helping customers begin exciting new adventures is a privilege, and we're thrilled to have played a part in yours.
Thank you once again for your wonderful feedback and for choosing Spinney.
Good experience.
Good experience.
Handover was comprehensive, both the follow up with documentation from Connor and an excellent walk through and explanation of all the caravan facilities with Dave.
2 June 2026
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you for taking the time to leave your feedback.
We are delighted to hear that you had a good experience with us and that you found the handover process comprehensive and informative.
It's great to know that Connor's follow-up with the documentation was helpful and that Dave's walkthrough provided a clear and thorough explanation of all the caravan's facilities. We understand how important it is to feel confident and comfortable with your new caravan, and we're pleased that the team was able to support you throughout the process.
We will be sure to pass your kind comments on to both Connor and Dave.
Great service from James at Spinney…
Great service from James at Spinney Northampton van ready on time and everything as promised would recommend
1 June 2026
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you for your wonderful feedback.
We are delighted to hear that you received great service from James at our Northampton branch. It's fantastic to know that your van was ready on time and that everything was delivered as promised.
Your recommendation means a great deal to us, and we will be sure to pass your kind comments on to James and the team.
We wish you many happy travels in your new van and thank you for choosing Spinney.
Really good experience.
Really good experience.Staff helpful and accessible
Handover thorough and useful
28 May 2026
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you for taking the time to leave your feedback.
We are delighted to hear that you had a really good experience with us and that you found our team helpful and accessible throughout the process.
It's also great to know that the handover was thorough and useful, as we strive to ensure all customers feel confident and well-informed before setting off in their new vehicle.
We appreciate your kind comments and wish you many enjoyable adventures ahead.
Colin cheers mate wicked job!
29 May 2026
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you for your fantastic feedback! We're delighted to hear that Colin did a great job and made such a positive impression.
We'll be sure to pass your comments on to him. Thanks again for taking the time to share your experience, and we look forward to seeing you again in the future.
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you for your lovely feedback. We’re delighted to hear you received great service and found the handover of your caravan informative and helpful.
Making sure our customers feel confident and ready to enjoy their new caravan is very important to us, so it’s wonderful to know we delivered that for you. We hope you have many happy adventures ahead.
Honesty with the vehicle
Honesty with the vehicle, flexibility with the purchase timing, good communications
22 May 2026
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you for your kind feedback. We’re delighted to hear you appreciated our honest approach, flexible purchase process and clear communication throughout.
Providing a straightforward and helpful experience for our customers is very important to us, so it’s wonderful to know this came across during your purchase. We truly appreciate your support and hope you enjoy many happy adventures ahead.
Our second van from Spinney
Our second van from Spinney. Staff are always on hand to help with any questions.
18 May 2026
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you for your continued support and for choosing Spinney for your second van purchase. It means a great deal to us.
We’re delighted to hear that our team has been able to help whenever you’ve had questions, and we’ll always be here to support you whenever you need us. We hope you enjoy many more wonderful adventures in your new van.
Very friendly
Very friendly, the process of buying a caravan was very easy.
On collection the handover was detailed
Will be recommending to others
20 May 2026
Reply from Spinney Motorhomes & Caravans - Northampton
Very friendly, the process of buying a caravan was very easy.
On collection the handover was detailed
Will be recommending to others
As expected
14 May 2026
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you for your positive feedback, we really appreciate it.
picking up our new to us caravan
We went over to pick up our new to us Bailey phoenix caravan which ready for to start to plan our trips away, David was the member of staff that ran through the workings of the caravan he was very helpful and there was nothing we asked that he didn't know the answer to he took his time chatting with us and wasn't in any hurry to rush through the the demonstration making sure we where happy was all the workings of the caravan, we would recommend Spinney caravans to anyone looking to buy a new or used caravan
13 May 2026
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you so much for your wonderful feedback. We’re delighted to hear you’re excited to start planning your trips in your Bailey Phoenix caravan.
It’s great to know that David made your handover experience such a positive one. We pride ourselves on making sure every customer feels confident and comfortable with their new caravan, and we’ll be sure to pass your kind comments on to him.
Thank you again for choosing Spinney Northampton and for recommending us. We wish you many happy adventures and wonderful memories in your new caravan!
Had an insurance claim done in April at…
Had an insurance claim done in April at the Rushden branch
Had a hassle free service from Sue,Craig and the rest of the team very professional and courteous and what a job good as new
Regards Charlie Fy23gkx
19 April 2026
Unprompted review
Reply from Spinney Motorhomes & Caravans - Northampton
Thank you for taking the time to share your feedback, Charlie. We’re delighted to hear that Sue, Craig, and the rest of the team at our Northampton branch provided you with a hassle-free experience and looked after you so professionally and courteously throughout your insurance claim.
It’s great to know you were pleased with the repair work and that everything was returned “good as new.” We’ll be sure to pass your kind words on to the team.
Thank you again for your support and for choosing us.
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